What to Expect & Next Steps...
Homeowners obviously like to know what the next steps are going to be, and we get asked the same questions each time, so we created this page to be concise and easy to digest.
Please watch the video below because it will probably answer most of the questions homeowners have at this point regarding next steps and it will explain things that homeowners may not know to consider:
2 Separate options for completing the design agreement:
Option #1: Sign Electronically
- Click the button below and then type in your legal name & email address
- It will email you a code to input validating your email address
- Then you can fill out and e-sign
Option #2: Download, Print, Take a picture, and email it back to us
- Click the button below to open agreement
- Download the agreement to your computer
- Fill out and sign
- Take a picture of the agreement and email it back to us (You can just reply to the same email we sent the proposal from)
Option #1: We can collect a check at the next meeting. Please make the check out to "Phx Home Remodeling”
Option #2: Pay online with a credit card (there is a 3% charge from the merchant account for Visa, MasterCard, or Discover and 4% for American Express): Purchase the Feasibility, Planning, & Design Package
Steps to move forward:
#1) Use 1 of the 2 options above depending if you prefer e-sign or printing and then emailing back.
#2) On the Design agreement, fill out your contact info along with the total price range, and the initial design fee shown on the proposal we sent.
(If there is more than one project, please add up the total of all the projects you want to do with the design build and write that price range on the design agreement. If the math is incorrect on the agreement, we base it on the amount shown on proposal.)
#3) Sign & date at the bottom of the agreement. (All down if you chose the E-sign option)
#4) If you chose option# 2 of the paper form, take a picture of the agreement and email it back to us. (You can just reply to the same email we sent the proposal from)
We DO NOT Underbid Like Some Phoenix Contractors
We feel obligated to do this so we know the price we are providing is right.
This way you know that the price is legitimate and is not a bait & switch situation which is unfortunately common in this industry.
You could be an attorney and yell at or threaten the contractor all you want, but if you don’t pay them the extra amount you are often in breach of contract and they can walk off your job or put a lien on your house.
We do the design-build business model where you pay us for the feasibility, planning, & design package first. Once everything has been planned out and all design items have been chosen, we can provide the actual price so you don’t have a bad surprise later on.
This process is great because you can make adjustments so you can balance your wallet with your wishlist before you get to the construction phase.
You then choose if you want to work with us for the construction phase so it gives the homeowner much more control. This process also makes sure we are a good fit for one another before doing the construction phase.
Text version of the video, plus FAQ at the bottom:
If You Want To Work With Us On The Design Package:
If you would like to work with us on the design phase, we only need 2 things back from you. The signed design agreement and the design package payment.
Design Initial Walkthrough Meeting
The Design Phase
Once The Design Phase Is Completed
If you have not already, we strongly recommend visiting this article that discusses the difference in detail between a design-build firm and a general contractor:https://phxhomeremodeling.com/design-build-vs-general-contractor/
Frequently Asked Questions (FAQ's)
With all the issues contractors can cause homeowners and the reputation home remodeling often has, it's normal to have questions and concerns about choosing a home remodel company.
Below are the most common FAQs at this point in the process and they are separated into different topic sections.
If there's a question you have that's not answered below or want more detail, feel free to reach out to us.
Simply click on a question you want to read and the answer will appear below it.
Research Phase FAQ
Why do I need to make sure a remodel contractor has workers comp & liability insurance?
If the contractor doesn't have these and one of their workers is hurt you could be liable. This could mean an increase in your insurance policy or you getting sued for any injury they occur or if they die.
If you are considering not using a licensed contractor that has the proper insurance, check out this article: https://www.landesblosch.com/blog/hiring-a-contractor-without-insurance-what-are-the-risks/
Here is an excerpt from another article:
"Many contractors say it is not a big deal, and they would never sue you, but if a life changing event occurs, they are looking for someone to make them whole. Do you think a permanently disabled contractor would pass up the chance to sue your homeowners insurance policy for $300,000 or $500,000? These contractors do not take the time to protect themselves and their families before a claim happens. Yet, they are looking to protect their families after the fact with your insurance coverage. What if the contractor dies on the job like in my doctor scenario? Don’t you think the family would want to replace the lost income of the wage earner?"
Why do I need to make sure the remodeling company is licensed?
One of the large problems with using an unlicensed contractor is there's very little recourse you or the ROC can take. If they aren't licensed, the ROC doesn't have a license to suspend or revoke.
There is very little recourse a homeowner has when an unlicensed remodeler walks away from a project or won’t fix their problems.
Here is a news article of it happening to 2 sisters in Ahwatukee: https://www.abc15.com/news/let-joe-know/when-a-renovation-goes-terribly-wrong
Where do I go to check if the remodel company is licensed and it's really them?
As shown in the last FAQ, there are unfortunately "contractors" in the Phoenix area that use fake licenses and insurance.
It's absolutely horrible, but you can check their license and make sure it is really them. You can also see if they have any complaints with the ROC: https://roc.az.gov
You can put our ROC# in there to check it. Our ROC# is 313636.
Why are homeowners choosing the Design Build Model?
Design Build Model is where the contractor helps the homeowner with all of the panning, design and feasibility of the project without the homeowner being obligated to do the construction part with them.
This is called the Feasibility, Planning and Design Package. In the design-build business model, we plan everything out in advance before starting construction, which drastically reduces the issues that would often come up.
Planning is the most vital part to a construction project and unfortunately many companies do this poorly which inflict undue stress on homeowners.
This is an important article on the Design Build business model VS General Contractor business model.
That info in the link above explains the difference between the 2 and after reading it, we are confident you will see how much better the design-build process is for homeowners.
Design-build model ensures the exact costs are calculated due to a detailed scope of work and ensures you don't have the common contractor surprises.
When can you get started on my project after the design phase?
This depends on many factors but rest assured we move quickly compared to many contractors.
Since we don’t start the demo and construction until all of the important items have arrived and have been checked, the main factor is how long those take to arrive and if anything is damaged.
It's impossible to say but to give you a rough idea, on average it usually takes about a month while new cabinets can take 1-2 months in some scenarios.
Once we have all of the important items, we can then get started with your project usually within a week or two, but theres so many factors so obviously we keep you updated.
FAQ Around Issues Contractors Often Cause Homeowners
How do you keep the dust out of other areas of my home?
Obviously construction is a messy job with a lot of dust. We want your experience to be as pleasant as possible. We combat that with plastic zip walls (imagine blocking off an area with plastic walls - floor to ceiling), the industries best air filters called BuildCleans, and we ask that all items are removed from the construction zone and near it.
That being said, we do try to prevent but cant always eliminate all the dust. We will keep the job site as clean as possible but there are times it will get messy. In certain cases we will wait until the end of a part of the project for the end to do a final clean. If someone in the household is sensitive to odors or dust, they may consider being out of the house or allowing time for proper ventilation.
A little extra preparation goes along way to keep out dust and make your remodel experience a little better!
Do you guarantee your work with a warranty?
Absolutely. We provide a 2 year warranty on all services, labor, and workmanship. 1 year warranty on materials. Appliances and fixtures are dependent on manufacturer's warranties which usually range from 1-3 years.
The exception is if we reinstall a used item such as an electrical light you like and it breaks 6mo later, it's the lights age and not because of us. It's rare because the majority of people have us install all new items.
I've heard of contractors leaving the project unfinished, will you do that?
This makes me sad when hearing about this. It recently happened to 2 nice sisters in Ahwatukee: https://www.abc15.com/news/let-joe-know/when-a-renovation- goes-terribly-wrong
We have never left a project. I've heard some of the main reasons contractor leave a project are because:
- They didn't quote the job right in the beginning and can't finish it
- They lowballed the quote to get the business and then when they ask the homeowner for more they said no. So they couldn't finish.
- They are bad with their finances (business cash flow, expense management, they can't read their P&Ls and balance sheets, buy nice things they can't really afford, etc)
To set your mind at ease: The co-owner Jeremy went to the Owen college of Business and has a bachelors degree in Finance and he also owns a personal finance & credit education company. Phoenix Home Remodeling has no debt - not a single debt on a car, tool or equipment.
We run a very lean company and the majority of expenditures are around the client experience - software for efficient processes, the industries best air filters, the best laborers and a dedicated Project Manager as one point of contact for homeowner from beginning to end.
How do I know I will get quality work at a reasonable price?
We could discuss all the ways we are different from many contractors out there but the best way is to look at our reputation. Client reviews speak volumes about a contractor and doing what they say they will do.
We suggest looking at several review websites to check out what your neighbors are saying about any contractor you are considering.
As of writing this we have dozens of reviews on 3rd party websites and every single one is a 5 star. This is construction which is a hectic business, so at some point I'm sure we may not get a perfect review but that hasn't happened yet. That should speak volumes about who we are as a business, that we truly care and we do what we say we will.
We are not the most expensive because of our lean business approach mentioned above, but we are certainly not the cheapest because you can always find someone cheaper. If you keep asking for proposals and reducing the amount you tell them you will pay, you will find some guy (we like to call "Chuck in a truck") who will underbid to get the job. Then all the issues you hear about will come true. If you haven't heard about these types of issues, just type into Google: "issues with contractor".
Being candid: If price is the most important thing to you in a remodel, you are going to have a terrible experience with the cheapest contractor. Check out this guide on How To Avoid Choosing The Wrong Contractor.
I’ve heard horror stories of not having someone to reach during the remodel, will I have to deal with that with you?
Absolutely not. One of the things you'll notice about our reviews is people love how we are always letting them know what is going on. Some of the areas we provide ourselves on communication:
- What to expect next (We have emails, print outs and project management software to let you know)
- You have a dedicated Project Manager for any questions or concerns. They are your main point of contact from start to finish!
- We use a software called BuilderTrend that allows for amazing communication for everything from financials, scheduling, selection items (your shopping list!), change orders, progress photos, daily logs of work done and much more. Homeowners love this especially if they are on vacation or gone for a few days they can still see the progress)
Do you accept credit cards?
We accept credit cards and there is a 3% fee to cover our merchant account fee if it is Visa, MasterCard or Discover, and 4% if it is AMEX.
Are there options for other remodel financing?
There are many options for remodeling financing.
Jeremy has his bachelor's degree in Finance and wrote up an article on the pros & cons of remodel financing options.
What if I don't have a budget?
It's understandable if you do not.
Also, it's unrealistic to ask a homeowner to know how much a remodel will cost.
Most people remodel 1-4 times in their entire life so how could you possible be expected to know how much a remodel will cost.
It can be beneficial to tell the remodel company your max amount you can pay once you trust for the reasons outlined below in the next FAQ.
Should I tell the remodeling company what my budget is?
I understand if you do not want to tell a remodeling company your budget for your project. You don't want them working backwards and charging you more than they should.
It is very important for a remodeler to know roughly what your budget is because just the type of materials you pick could literally double the price of the project. Even though that is not common it is not an exaggeration.
Remodels vary so greatly because it is all based off of measurements, what you want removed, what you want added and your tastes. (Some people want kitchen cabinets that are basic and some people want to spend 40-50k just on the cabinets themselves)
Another reason it is important to make sure your expectations are correct. Part of our job is to balance your wallet with your wishlist. If you want to do a full kitchen remodel that is going to be around $40,000 and you only want to spend $10,000 than its not realistic. There's no fault, it's just not realistic.
Luckily we have found a good solution to all of this: On the first call we ask for basic measurements of things you want replaced and we provide a range of what that could cost. This way, you don't have to provide your budget but we can make sure what you are looking to spend, verse what you want is realistic and doable.
If you would like to schedule the phone call to see if we are a good fit to then potentially do the in-home visit, check out our processes and schedule a phone call here:
Project Based FAQ
If I want to make a change once the project started, is it possible and how is it handled?
As long as the work has not been done then we can usually make the change. If the project hasn't been started then that is much easier. It is common to want to make a couple small tweaks before the project starts and that is normal.
If there is a change you want to make, or something we find after doing demo that is new, we explain it to you, review it and then do what is called a change work order. The change work order makes everything very clear and it is inside the homeowner portal so you always have access to it. You approve the change order inside the software so there are no financial surprises.
Will you provide me with the schedule?
Inside BuilderTrends online portal, there is a calendar feature. Because construction is so dynamic we have found the best homeowner experience is having our Project Manager keep you up to speed with the schedule. This way you are informed quickly and more personally.
You'll know when different aspects of the project are being completed, when you would want to be out of the area (such as demo day, cabinet install day, flooring). Communication is very important to use and we want you to have the best remodel experience possible.
How long will my project take to complete?
It depends on the type of project, how large the rooms are, if we are removing walls, what materials are being used, how much electrical is being changed, how much plumbing is being changed and many other factors. For this reason it is very specific to each project.
We like to finish the project as fast as possible. Every day that there is a delay costs us money, so we don't want it going any longer than it needs to.
Luckily we use project management software with Gantt Charts, automated to-dos, messaging and other advanced features to progress the remodel project as fast as can be safety done, while still providing high quality work.
Can you tell me who will be in my home?
All of our tradesmen are licensed and insured and they uphold the same values as the 3 owners of Phoenix Home Remodeling. It is very important to us that you feel comfortable in your own home. Your Project Manager coordinates everything with our tradesmen and you always know what is going on and who is in your home.
You'll notice many of our reviews mention how we keep the house clean (as much as possible considering it's construction), we are polite, respectful and it is easy working with us.
Can I pick my selection items for my project?
Absolutely! Selection items are those items that the homeowners pick out like a kitchen sink, faucets, backsplash, shower tile for the floor and walls, countertops, flooring, electrical fixtures, etc.
Our proposal includes the cost for them with an allowance so you aren't surprised with an additional cost for all of those items.
All of the items are in the online portal so you have a shopping list to pick out what you like.
You can pick your items from anywhere you want but we have several places we know have the higher quality items at the best prices. We provide you a paper with all of the best places to find your selection items for the remodel and we help you ensure they all go together and fit well in the space.
Do I need to move out of my house while the remodel project is happening?
As you can imagine, construction can get pretty messy. There's a few phases of a remodel that are best to have homeowners out of the house (not necessarily moved out, but just not in the house) such as demo days, flooring in multiple rooms where you can't walk on it, cabinet install days in a kitchen or multi room remodel or if we are painting the entire inside of the house.
If it's just one bathroom then there is usually no need to be out of the house. The larger projects are best for the homeowner not to be around and it's in everyone's best interest.
If there are any scenarios where you may want to be out of the house, your Project Manager will let you know ahead of time to decide on what you would like to do.
I've heard some contractors leave scuff marks on the walls after they are done with the project, will that happen with you?
We like to paint towards the beginning of the project and then we do touch ups at the end so this isn't an issue. Sometimes we paint at the end depending on the situation.
Homeowners love that we do this, so it's one less thing to worry or think about. We just have to let homeowners know ahead of time so they know it will fixed before the project is completed.
Even with due diligence and being careful during a remodel, things can still get scratched/hit. Some touch-up might be required. A lot of times we are painting the area where the project is occurring and we are already painting the area. If we are not painting the area where a scratch occurs, then we ask if you have extra recent paint or we use paint match technology. Paint match is where you take a sample to Dunn Edwards, Sherwin Williams, Lowes, etc and they match the paint. The challenge is in some instances the sheen or hue may be slightly different to where it may not be an exact match. This isn't something on our end, it's all paint companies.
We do everything in our powers to be careful, respect your home and work out and challenges like paint matching.
Can demo charges be reduced by donating used building materials to an organization such as Stardust or Habitat for Humanity?
We do try to get them to take items so we can prevent them from being in landfills.
The challenge is they have become quite picky on the type of items they are willing to pick up.
They are also slammed due to the popularity of remodeling and many of their warehouses are full or close to capacity. So we do try but cannot guarantee what another organization will do.
Your Project Manager can discuss that once they visit to give you an idea if it might be feasible.