What to Expect & Next Steps...

If the contractor doesn't have these and one of their workers is hurt you could be liable.  This could mean an increase in your insurance policy or you getting sued for any injury they occur or if they die. 

If you are considering not using a licensed contractor that has the proper insurance, check out this article: https://www.landesblosch.com/blog/hiring-a-contractor-without-insurance-what-are-the-risks/

Here is an excerpt from another article:

"Many contractors say it is not a big deal, and they would never sue you, but if a life changing event occurs, they are looking for someone to make them whole. Do you think a permanently disabled contractor would pass up the chance to sue your homeowners insurance policy for $300,000 or $500,000? These contractors do not take the time to protect themselves and their families before a claim happens. Yet, they are looking to protect their families after the fact with your insurance coverage. What if the contractor dies on the job like in my doctor scenario? Don’t you think the family would want to replace the lost income of the wage earner?"

As shown in the last FAQ, there are unfortunately "contractors" in the Phoenix area that use fake licenses and insurance.  

It's absolutely horrible, but you can check their license and make sure it is really them. You can also see if they have any complaints with the ROC: https://roc.az.gov

You can put our ROC# in there to check it.  Our ROC# is 313636.

Design Build Model is where the contractor helps the homeowner with all of the panning, design and feasibility of the project without the homeowner being obligated to do the construction part with them.

This is called the Feasibility, Planning and Design Package.  In the design-build business model, we plan everything out in advance before starting construction, which drastically reduces the issues that would often come up.

Planning is the most vital part to a construction project and unfortunately many companies do this poorly which inflict undue stress on homeowners.

This is an important article on the Design Build business model VS General Contractor business model.

That info in the link above explains the difference between the 2 and after reading it, we are confident you will see how much better the design-build process is for homeowners.

Design-build model ensures the exact costs are calculated due to a detailed scope of work and ensures you don't have the common contractor surprises.

This depends on many factors but rest assured we move quickly compared to many contractors.

Since we don’t start the demo and construction until all of the important items have arrived and have been checked, the main factor is how long those take to arrive and if anything is damaged.

It's impossible to say but to give you a rough idea, on average it usually takes about a month while new cabinets can take 1-2 months in some scenarios.

Once we have all of the important items, we can then get started with your project usually within a week or two, but theres so many factors so obviously we keep you updated.

Obviously construction is a messy job with a lot of dust.  We want your experience to be as pleasant as possible. We combat that with plastic zip walls (imagine blocking off an area with plastic walls - floor to ceiling), the industries best air filters called BuildCleans, and we ask that all items are removed from the construction zone and near it. 

That being said, we do try to prevent but cant always eliminate all the dust. We will keep the job site as clean as possible but there are times it will get messy. In certain cases we will wait until the end of a part of the project for the end to do a final clean. If someone in the household is sensitive to odors or dust, they may consider being out of the house or allowing time for proper ventilation.

A little extra preparation goes along way to keep out dust and make your remodel experience a little better!

Absolutely. We provide a 2 year warranty on all services, labor, and workmanship.  1 year warranty on materials. Appliances and fixtures are dependent on manufacturer's warranties which usually range from 1-3 years.

The exception is if we reinstall a used item such as an electrical light you like and it breaks 6mo later, it's the lights age and not because of us.  It's rare because the majority of people have us install all new items.

We could discuss all the ways we are different from many contractors out there but the best way is to look at our reputation.  Client reviews speak volumes about a contractor and doing what they say they will do. 

We suggest looking at several review websites to check out what your neighbors are saying about any contractor you are considering.

As of writing this we have dozens of reviews on 3rd party websites and every single one is a 5 star. This is construction which is a hectic business, so at some point I'm sure we may not get a perfect review but that hasn't happened yet. That should speak volumes about who we are as a business, that we truly care and we do what we say we will.

We are not the most expensive because of our lean business approach mentioned above, but we are certainly not the cheapest because you can always find someone cheaper. If you keep asking for proposals and reducing the amount you tell them you will pay, you will find some guy (we like to call "Chuck in a truck") who will underbid to get the job.  Then all the issues you hear about will come true. If you haven't heard about these types of issues, just type into Google: "issues with contractor".

Being candid: If price is the most important thing to you in a remodel, you are going to have a terrible experience with the cheapest contractor. Check out this guide on How To Avoid Choosing The Wrong Contractor.

Absolutely not.  One of the things you'll notice about our reviews is people love how we are always letting them know what is going on. Some of the areas we provide ourselves on communication:

- What to expect next (We have emails, print outs and project management software to let you know)

- You have a dedicated Project Manager for any questions or concerns.  They are your main point of contact from start to finish!

- We use a software called BuilderTrend that allows for amazing communication for everything from financials, scheduling, selection items (your shopping list!), change orders, progress photos, daily logs of work done and much more.  Homeowners love this especially if they are on vacation or gone for a few days they can still see the progress)

We accept credit cards and there is a 3% fee to cover our merchant account fee if it is Visa, MasterCard or Discover, and 4% if it is AMEX.

It's understandable if you do not.  

Also, it's unrealistic to ask a homeowner to know how much a remodel will cost. 

Most people remodel 1-4 times in their entire life so how could you possible be expected to know how much a remodel will cost.

It can be beneficial to tell the remodel company your max amount you can pay once you trust for the reasons outlined below in the next FAQ.

Inside BuilderTrends online portal, there is a calendar feature.  Because construction is so dynamic we have found the best homeowner experience is having our Project Manager keep you up to speed with the schedule. This way you are informed quickly and more personally.

You'll know when different aspects of the project are being completed, when you would want to be out of the area (such as demo day, cabinet install day, flooring).  Communication is very important to use and we want you to have the best remodel experience possible.

It depends on the type of project, how large the rooms are, if we are removing walls, what materials are being used, how much electrical is being changed, how much plumbing is being changed and many other factors.  For this reason it is very specific to each project.  

We like to finish the project as fast as possible.  Every day that there is a delay costs us money, so we don't want it going any longer than it needs to.  

Luckily we use project management software with Gantt Charts, automated to-dos, messaging and other advanced features to progress the remodel project as fast as can be safety done, while still providing high quality work.

All of our tradesmen are licensed and insured and they uphold the same values as the 3 owners of Phoenix Home Remodeling.  It is very important to us that you feel comfortable in your own home.  Your Project Manager coordinates everything with our tradesmen and you always know what is going on and who is in your home.

You'll notice many of our reviews mention how we keep the house clean (as much as possible considering it's construction), we are polite, respectful and it is easy working with us.

As you can imagine, construction can get pretty messy.  There's a few phases of a remodel that are best to have homeowners out of the house (not necessarily moved out, but just not in the house) such as demo days, flooring in multiple rooms where you can't walk on it, cabinet install days in a kitchen or multi room remodel or if we are painting the entire inside of the house.

If it's just one bathroom then there is usually no need to be out of the house.  The larger projects are best for the homeowner not to be around and it's in everyone's best interest.

If there are any scenarios where you may want to be out of the house, your Project Manager will let you know ahead of time to decide on what you would like to do.  

We like to paint towards the beginning of the project and then we do touch ups at the end so this isn't an issue. Sometimes we paint at the end depending on the situation.

Homeowners love that we do this, so it's one less thing to worry or think about. We just have to let homeowners know ahead of time so they know it will fixed before the project is completed.

Even with due diligence and being careful during a remodel, things can still get scratched/hit. Some touch-up might be required. A lot of times we are painting the area where the project is occurring and we are already painting the area.  If we are not painting the area where a scratch occurs, then we ask if you have extra recent paint or we use paint match technology. Paint match is where you take a sample to Dunn Edwards, Sherwin Williams, Lowes, etc and they match the paint.  The challenge is in some instances the sheen or hue may be slightly different to where it may not be an exact match.  This isn't something on our end, it's all paint companies. 

We do everything in our powers to be careful, respect your home and work out and challenges like paint matching.

We do try to get them to take items so we can prevent them from being in landfills.

The challenge is they have become quite picky on the type of items they are willing to pick up.

They are also slammed due to the popularity of remodeling and many of their warehouses are full or close to capacity. So we do try but cannot guarantee what another organization will do.

Your Project Manager can discuss that once they visit to give you an idea if it might be feasible.