Protecting Homeowners With The Design-Build Business Model

Why a phone consultation is best & how it benefits homeowners

The first thing to understand is remodeling is much more complicated than it seems from the outside. Even for a homeowner that has done 10+ remodels.

One of the reasons many contractors have a bad reputation is because it is not an easy industry or business to run.

Very few remodeling companies are process-oriented.  We have interviewed countless applicants and have several employees that worked for other remodel companies and told us horror stories.

Homeowners who hire Phx Home Remodeling are happy for several reasons and one of them is because we are extremely process-oriented

This may seem boring, but it is vital to any contractor’s success, yet often overlooked by homeowners and contractors.

time is valuable

We know your time is valuable and we don’t want to waste either of ours if it is not a good fit.

We have homeowners ask us to do things like handyman projects or exterior home additions, and we don't do those types of projects. So instead of showing up to your house to tell you we can't help, which would waste everyone's time, there is a web page that makes this quick & easy and when a homeowner is unsure, our Admin Manager who does the phone consultations can help on the phone call.

Many contractors are known for coming to your home and then they tell you it's not a project they would do. 

That wastes your time. 

Or they visit your home, then give you a price and it doesn’t match your budget.  

That wastes your time too. 

Or they just never send you a proposal for several reasons. 

That is another complete waste of your time. 

I can’t tell you how many times I have heard all of these from homeowners.

Here’s something to consider...

If a contractor is willing to come out to your house before learning about your project, they couldn’t possibly value their time. 

There’s too many factors that make it not a good fit to just stop by every person’s house. 

And then the question is...

If they don’t value their own time, how could they possible value your time, or the timelines on your remodel project?

If they don't protect their time in the beginning, the rest of the project is likely to take forever because they don't value or manage their time properly.

So this is an easy sign for you to judge a contractor in the beginning, to not waste your time or having to deal with those common contractor nightmares.

Scheduling the Consultation Call is a Huge Benefit

We're a small local business that is receives a lot phone calls from homeowners looking to remodel. There are also a lot of calls from businesses selling us things, along with telemarketers.  The only way to handle them is through a call service and an organized system to schedule calls with our Admin Manager, and the reason is to set specific time aside to deliver a great experience.

We do a phone consultation as the first step to save everyone time.

It’s easy for homeowners to schedule their call right from our website, instead of filling out a form, hoping to get a call in the next few days, only to miss that call, and then you start playing phone tag. Then one of the parties in the phone tag may forget to call back and nothing gets accomplished.

By scheduling the phone consultation, it ensures everyone gets a call back at an exact time that works for both parties. We actually schedule out 30 minutes so we ensure there's plenty of time to answer homeowner questions, review your remodel needs, provide a price range, and schedule the in-home evaluation if it’s a good fit for both of us.

Homeowners benefit because they get advice quickly.

There’s also no missed calls, voicemails, and playing constant phone tag.

Avoid Ping Pong and Antiquated Processes

This also eliminates the scheduling ping pong back and forth of trying to find a day and time that works for several parties involved. 

That ping pong looks like this..

"How is next Tuesday at 3 pm?"

"No that doesn't work, how about next Wednesday at 4 or 5pm?" 

"No, I have something then." 

And it just continues...

Or you pick a time but when the contractor sees your next email someone else has taken that spot from an earlier message they told another homeowner all their open time slots.

So you finally get a time and then there’s the chance the contractor forgets to put it on their calendar and doesn’t show up or call.

It is all ridiculous and antiquated.

And if they are antiquated in that regard, how else are they antiquated that will cause you issues once the real collaboration and work starts?

By electronically scheduling the call, it guarantees that the time works for everyone, it gets put on the calendar, and the homeowner gets to choose an exact time that works best for them.

And it isn’t a time window of 4-6 hours where you have to stay home waiting for them if they even show or call. That time you pick with us is exactly when we call.

So the people who like our process understand these facts and that construction is extremely complicated.

Why you need an organized & process-oriented Contractor

An annual report from the Consumer Complaint Survey Report from the Consumer Federation of America (CFA) shows contractors have more complaints PER TRANSACTION than any industry including used car sales.

So there is nothing you can spend your money on that has a larger chance of you being so frustrated that you leave a formal complaint.

Our process is what keeps us from having things slip through the cracks. If a homeowner deviates from the process, it not only impacts them and us, but it impacts the other homeowners that we are currently helping that have hired us.

For that reason, if someone is not willing to follow our process, we cannot work with them.
There is nothing abnormal or difficult with our process so it isn’t a burdensome request. Plus it is in everyone's favor to follow the process and it's one of the things homeowners compliment us on, especially if they have done a large remodel in the past.

So we do a scheduled phone consultation to save everyone time and ensure it's a good fit. Most homeowner's love how we are process-oriented because contractors are known for not being organized or having business workflows and processes.

This is one of the main reasons homeowners choose Phx Home Remodeling, as you can see from past client reviews.

What Your Neighbors Are Saying

"Easy to work with this team. I've worked with many contractors over the years and I must say this is the first time I've ever really been impressed. 

They showed up daily on time, worked hard the whole time they were there, listened to what we wanted, did an awesome job, completed on time as promised, fairly priced and cleaned up their job site daily.

Would definitely recommend and will use them again if needed.  Thanks to Jeremy for reaching out to my request, and thanks to Mark and Ben for helping us create our dream shower!!"

Dawn | 2018

"I recently had Phoenix Home Remodeling complete renovations in both my master,  (2) guest bathrooms, kitchen, and entertainment wall in my home. I can’t tell you how happy I am with the results!! 

The process they set in place and communication on a daily basis made the entire project so much easier than expected.

The use of BuilderTrend software helped to keep me on budget and communication between the team and myself seamless. The team of employees were amazing to work with; especially given this was my first time remodeling a home.

The work and amount of care for my home, lifestyle (we lived in the house during the construction), and quality of work was evident from day one until completion. I would highly recommend this company to anyone who is in need of a home project or upgrades.

I am pleased beyond measure with my newly updated home and cannot thank Phoenix Home Remodeling enough for their time, effort, and personalization they put into making this project well worth the investment. Thank you PHR!!"

Julie | 2020

As a commercial contractor my experience with residential contractors has been less than stellar so I am generally jaded towards them. These folks are not like residential contractors.

These guys have a good business model in my opinion and do excellent work!

On time, reasonably priced, and quality installation.

Our first remodel and largest expense outside of the home or auto purchase and they made it as easy as possible for us. If you can wait for this team to do your remodel you will not be sorry.

Colin | 2019

"We recently used Phoenix Home Remodeling to remodel our early 2000’s Kitchen. 

The process was very easy and we enjoyed getting to know the team that came to do the work!

We appreciated the straightforward approach to the overall plan, expectations, timing, and cost.

This is a local to Ahwatukee company which was very reassuring that these folks not only work but live in this community with their name on the line.

Communication was seamless and the work was exactly what we wanted!  We will definitely use them again for future work and highly recommend them.

Thanks for a great experience, and fantastic results!"

Maggie | 2021

Skip to content