The Remodel Process
And Why It Is So Important To Homeowners
Home remodeling can be a scary and frustrating experience. One of the reasons you hear the horror stories with contractors is because they don’t have a remodel process or their existing process is subpar.
That was one of the main reasons that remodel contractors received the 2nd most consumer complaints in the US. Click here to see why and how to prevent it from happening to you.
We listened to homeowners and tailored our process to their wants & needs along with what is the most efficient and enjoyable experience.
We ask you to follow our remodel processes because it ensures you get the best possible service. By following these processes it ensures efficiency, proper communication, hitting project deadlines and a great remodel.
Respect and communication are very important and we ask our clients to communicate and show respect to all of our team members regardless of their position or role. We will respect you and your home and ensure we will have responsive and respectful communication throughout the entire remodel process.
Phx Home Remodeling handles all of the planning, tear down, construction & clean up services with precision and professionalism which allows you to focus on the important things in life.
Here is the remodel process organized by each remodel phase...
Click here for table of contents of this page
#1 Research Phase
Formulate Ideas & What You Want
Start your journey by exploring the internet for your likes, dislikes, and everything in between. Houzz.com and Pinterest have a lot of examples you can pick from. We suggest creating an Ideabook on Houzz or a Pinterest Board to show us what you like. You can share your Houzz Ideabook directly with us here.
As they say, a picture is worth a thousand words and it can quickly communicate what you like. We can often source the same items in a photo to make it easy on you. You can also take a look through our project portfolio for ideas.
Preparing A Remodel Budget
It’s important to have a rough estimate of what you are willing to spend on the remodel project(s). It is important for you and the remodeling company to know this early on to see if it is feasible and what can be accomplished.
Research Remodel Contractors
Start researching sites like the Better Business Bureau, Google Listing, Houzz.com & Yelp.com to help in your search for the right remodel contractor. A 4 out of 5 rating on a review is considered good in the remodeling industry due to construction being a dynamic industry with a lot of facets.
We are blessed that homeowners have given us 50+ 5 star reviews on 3rd party websites.
See the types of home remodel services we offer.
Important Remodeling Resources for Homeowners
Here is a list of the most important questions to ask a home remodel contractor.
That has the questions easily organized by the phase you are in. We even have an email template you can quickly copy and paste to send to all contractors.
If you are looking to do a bathroom renovation, we highly recommend reviewing these bathroom remodeling tips.
#2 Discovery Phase
Good communication is the number one way to achieve a successful project & happy customers, so from the initial phone call we will be asking several questions to learn how we can best serve you.
This initial call will take 20-40 minutes. I’ve had a few clients ask me why we do a first call before doing an in-home visit. The main reason is to see if we are a good fit before either of us spend more time. You want to work with a contractor that values their time, because they are less likely to waste yours and more likely to finish your project quickly.
Here’s something to consider...
If a contractor is willing to come out to your house before learning about your project they couldn’t possibly value their time. There’s too many factors that make it not a good fit to just stop by every person’s house.
And then the question is...
If they don’t value their own time, how could they possible value your time through out your remodel project?
If they don’t value their time, how could they possibly value your time or money.
So during our first phone call, we’ll talk about your project including both your wants and needs. We will also discuss the type of contractor you’re looking to hire. We understand that we’re not always the right fit for everyone and each project.
Here are the main questions we like to ask:
Where is your house located?
We have a very specific area we serve because we want to make sure we can manage your project with a high level of customer service and attention. Take a look at our service area page to find out if we work in your area.
What are your looking for in a Contractor?
We want to ensure that we can provide the type of service you are looking for. It is paramount that we are a good fit so explaining what you are looking for in a contractor is important.
If the least expensive contractor is your main focus, we will not be a good fit. While we are nowhere near the most expensive contractor in Phoenix, we are also not the least expensive contractor.
There are plenty of one man companies that will do the work for less who are often not licensed, bonded or insured. If interested in learning more, check out this guide on how to avoid choosing a bad contractor.
What project(s) are you looking to complete?
We want to make sure we are the right fit for you, so this question is an important one. We want to ensure we are a good fit for your remodel project. Having a list of the things you want to remodel is helpful. For example in a bathroom you may want to write down which items you want to replace such as the vanity cabinets, countertops, sinks, faucets, mirrors, medicine cabinets, vanity lights, etc.
When are you looking to have the project completed?
Do you have a deadline of when you are looking to complete your project? Whether it is the holidays, a new-born or graduation party, let us know if you have a project deadline so we can discuss your project’s timelines.
Have you ever remodeled before? How was that experience?
Most homeowners only remodel 1-5 times in their life. We ask this question to know if you have done a remodel and what the experience was like so we know how much we need to help explain the process. We find it helps to know if a homeowner hasn’t done a serious remodel, because we’ll spend more time explaining some of the things to look out for because remodel contracting is like the wild west.
Plus this is a service you don’t see what you are buying until the end, so it is not like buying a car, house or most other things. Regardless if you work with us, we want to make sure you don’t go through the common contractor issues.
Does my estimated remodel cost range meet your target investment you want to spend?
Setting the right budget is the most important part of any project. Without the numbers lining up, you’ll be wasting your time. We like to provide a rough estimate on the phone call to see if it aligns with your target investment.
Check out our remodel cost calculator for guidance in setting a budget. This is an important part of the remodel process for all homeowners and contractors. If your target investment aligns with the price range provided, we can schedule the in-home evaluation...
In-Home Remodel Evaluation
At the end of the initial call, If we’re a good fit for one another, the next step is to schedule the in-home evaluation. Here is what to expect at the remodel in-home visit.
We will spend 30-60 minutes at your home getting to know each other better. We will hear what you have in mind, provide remodel and design advice like fun & functional storage options, and talk through your goals, desires, and any fears you may have regarding the remodel project(s).
Inevitably you will have lots of questions for us and we will leave time to answer those. We will also talk over our process and what to expect. You’ll receive a document with FAQ client’s normally ask along with a printed checklist of things to look out for in a contractor.
There is no sales pressure at the in-home evaluation or at any point in our remodel process.
We are concerned with empowering and educating homeowners, not if we can get you to move forward.
Scope Of Work, Proposal, and the Design Process
We provide you a scope of work and proposal to review. We also provide a webpage with a video to explain the Feasibility, Planning, and Design Package. This is the design-build business model where we plan everything out in advance before starting construction, which drastically reduces the issues that would often come up.
Planning is the most vital part to a construction project and unfortunately many companies do this poorly which inflicts undue stress on homeowners.
Here is an important article on the Design Build business model VS General Contractor business model.
That info in the link above explains the difference between the 2 and after reading it, we are confident you will see how much better the design-build process is for homeowners.
If you are ready to move forward with us, we sign the Feasibility, Planning, and Design Agreement, this gets the ball rolling to start the design process along with the planning.
This ensures the exact costs are calculated due to a detailed scope of work and ensures you don't have the common contractor surprises.
We DO NOT Underbid Like Some Phoenix Contractors
We hired an employee that worked for this company and explained how it is an actual defined process to purposely keep the quote low at the time of contract signing to then have the Project Manager get paid more to raise it on the homeowner.
You could be an attorney and yell at or threaten the contractor all you want, but if you don’t pay them the extra amount you are in breach of contract and they can walk off your job or put a lien on your house.
We do the design-build business model where you pay us for the feasibility, planning, & design package first. Once everything has been planned out and all design items have been chosen, we can provide the actual price so you don’t have a bad surprise later on.
This process is great because you can make adjustments so you can balance your wallet with your wishlist before you get to the construction phase.
You then choose if you want to work with us for the construction phase so it gives the homeowner much more control. This process also makes sure we are a good fit for one another before doing the construction phase.
Thoughts on Design-Build
Here is a question to consider...
“If we don’t design it, how can we price it? ”
If your space isn't designed up front, how could you possibly get a correct price from the remodel? If that part of the planning isn't done, think of all the issues that will come up as the project starts.
"How much can a 30-60 min visit at your home do to get all of your needs, ensure everything is functionally planned, and priced correctly? "
#3 Design & Plan Phase
Feasibility, Planning and Design
Now that you have hired us, we can start to dig into all of your goals and needs, discuss feasibility, get into the design aspects, all while balancing your wallet with your wish list.
The next step is our Designer will visit your home take more precise measurements and discuss your needs in more detail.
We then work with our in-house estimator to get a closer idea of the cost for your project determined by what you want to accomplish and any adjustments you want to make.
This is important not only from a design standpoint but also a feasibility and functionality standpoint.
Certified Remodel Designer
You work with a remodeling company that has a certified in-house designer to pick out your selection items. This is an important step because a selection item such as countertops could have a $7,000 difference just in the type you choose.
So our designer helps you pick items that meet your design tastes and budget.
They also help you choose items that are of high quality without being unnecessarily expensive.
Having a real certified designer who went to an accredited design school is really important.
You are going to need to pick out many items for your renovation and you want it to go as smoothly as possible.
You have to make sure the designer is an employee of the construction company, and not a subcontractor, otherwise there will be a lot of miscommunication, and the chance of construction issues.
Having an in-house designer helps with:
Dedicated Remodel Estimator
We have a dedicated estimator Sean who lives in the Philippines and has his college degree in engineering. This allows us to keep our costs low while hiring someone overqualified to produce great results.
They take all of the information and they build out your scope of work and pricing using BuilderTrend to create your pricing.
This ensures that items aren't missing. The top complaint from consumers is that remodelers raise the price on them and the top reason is contractors not including everything on the initial scope of work and then they have to ask the homeowner for more money.
Your Homeowner Remodel Portal
We use an amazing piece of software called BuilderTrend that helps with communication and processes throughout the remodel project.
You can provide what selection items you picked within your BuilderTrend homeowner portal, ask questions and comment on items.
We will use BuilderTrend to provide daily logs, upload progress photos, ask you questions, comment on your selection items and keep you up-to-date with the progress.
In today's digital age, with so many ways to communicate like Facebook messages, email, text messages, phone calls and more, we ask all homeowners to use BuilderTrend for communication.
This ensures everything is in one place and it keeps everything very organized. That said, of course we still take phone calls, emails and text, but ask that unless it is urgent, everyone benefits if it is in BuilderTrend.
Final Design Phase
Once you have chosen all of your selection design items, we all know what the total price will be. Of course as you are choosing your items the price is updated.
Once you have chosen all of your items, all design elements, your designer will create a final rendering to see it all come together. You look it over and make any changes needed.
After you approve the final spec book, we provide you the full Feasibility, Planning and Design Package.
At this point, you decide if you want to move forward with the construction phase of the remodel with us, another contractor or take some time before starting that next part.
The designs, plans and everything included in the package belongs to you and you can use it with us or anyone else.
If you are ready to start the build phase, the next steps follow...
#4 Build Phase Remodel Process
The beautiful thing about the design-build model is at this point everything has been figured out, priced, discussed and finalized. So we have everything we need to provide a smooth process and great experience for you.
When it is time to start the project, we prepare the area by putting runners in places because we don’t want to dirty the floor. We also use plastic zip walls and huge BuildClean air filters to mitigate dust.
Even though we usually use a lock-box to access the home, we let you know about each main phase of the project ahead of time. Homeowners like how we take communication and expectations very seriously.
We believe in the golden rule of treating others as you would want to be treated and we apply that to your home. While construction is a messy industry we do everything we can to mitigate dust, dirt and all around respecting your home. We do our best to ensure that the area is as safe and clean as possible each evening.
We only hire polite and respectful employees and they are trained to handle high levels of stress since remodeling is a tough industry.
We also ask that all of our employees are treated with respect regardless of their role, while understanding that remodeling and construction can be a stressful situation for everyone.
Probably one of the main reasons we have so many happy clients is our clear, constant communication during the remodel. Your dedicated Project Manager is your one point of contact throughout the entire process. They will keep you up to date with the project's progress. They are there to help answer any questions or concerns, problem solve and coordinate all aspects of the remodel project. It is always best to reach out to them through BuilderTrend to ensure there is an easy to see communication trail.
Change work orders
Surprises can come up but we mitigate them with experience, proper pricing from the start, and good communication if something does come up.
Most changes are from homeowners wanting to add or change something. If there are any changes, regardless of who originated it, we create a change work order in BuilderTrend and the homeowner has to electronically sign off to approve it.
We have our $1,000 change order guarantee where if any surprises we didn’t expect come up, we will cover $1,000 of it. We are essentially putting our money where our mouth is!
#5 Enjoy Your Remodel!
Once the project is nearing completion we schedule our professional photographer to take after pictures. We then provide you with the before and after photos so you always have memories of the transformation. There is no copyright or restrictions on the photos so you can share them with friends and family.
Once the project is completed we have you sign a 1 page document confirming we have completed the project.
We pride ourselves on exceptional craftsmanship and it always conforms to the guidelines stated in the NAHB Residential Construction Performance Guidelines.
When your home remodel project is completed, your relationship with Phoenix Home Remodeling still continues on. If you have something come up, we will be there to make sure it is taken care of promptly.
This is the stage where homeowners appreciate working with a construction company that has a good remodel process.
If you haven’t already, see if we are a good fit for each other:
What Your Neighbors Are Saying
(Hover over a review to pause the slider)
Phoenix Home Remodel just completed our Master Bathroom remodel and we could not be happier with everything that they did and how they do it.
They have a process all set up so you are kept in the loop for the entire remodel, and they will not start the remodel until all components are ordered and received which makes for a really smooth and quick remodel once they start.
Rodrigo was our designer and was super helpful in picking out fixtures and providing many choices and advice.
Ben and Mark were our project managers and were always very responsive and always let us know when they would arrive and what they would be doing and kept project running smoothly.
Lupe did a great job on the tile work and you can tell he is very good at everything tile. Scott did a great job installing the shiplap. And Roy did a great job with the cabinets.
I would highly recommend Phoenix Home Remodeling and look forward to using them again when we do our guest bathroom.
“Almost a year later and I’m still in love with my kitchen!!!
Thanks to Phoenix Home Remodeling for doing such an amazing job transforming my entire house!!
They were so awesome to work with and so reliable!!
If you are in the market to remodel, whether it’s a whole home or just a bathroom, definitely give them a call!!!”
“Phoenix Home Remodeling recently remodeled our master shower!
It was an amazing experience from the beginning to the completion of the project.
They informed us the whole process, showed up on time, communicated with us the progress every day, and the area was cleaned and organized when they left daily.
I can’t say enough wonderful things about the whole team. A+++++!
We love Phoenix Home Remodeling so much that we already recommended them to our friends and neighbors.”
“If you are looking for an dependable, affordable, and quality-driven remodeling company for your home, you can’t go wrong with Phoenix Home Remodeling.
Jeremy, Ben, and Mark (and Garren and Aaron) pay special attention to all details and strive to make sure the customer is happy with the end product.
For almost seven weeks PHR was in our home transforming our two old and dated bathrooms into modern and stylish bathrooms.
We couldn’t be happier with the results. Thanks, PHR! We’ll use your services again!”
“Phoenix Home Remodeling is a quality company both in service and in workmanship.
What I valued most, however, was their willingness to work with me as an equal partner to help me reach the vision I had for creating a beautiful new master bathroom.
The employees of this company are people of utmost integrity and I trusted their judgment as we worked together to create this new extraordinary space.
I could not have chosen a better company and my expectations were reached and even exceeded.
I am so grateful.”
“Jeremy, Ben & Mark did a wonderful job.
Very professional, always showed up on time & kept me advised every step of the way.
I will absolutely use them again.”
“Remodeling is such a daunting concept…until you meet the guys at Phoenix Home Remodeling.
From the initial conversation, we were made to feel that our vision didn’t seem too far fetched after all! We gave them a long wish list and they took the time to provide the quote for each item allowing us to prioritize.
The quote left no room for big surprises. They were always accessible which is very helpful to anxious homeowners! What was even more impressive was how neat they left the work area each day.
One of the many indications they really care about each home they touch. Thank you, Jeremy, Ben and Mark (in no particular order) and to your crew for everything!
We are so happy with the care you gave our home and for the many extras, you did just because.”
“A big thank you to Mark, Ben and Jeremy with Phoenix Home Remodeling!! They did an AMAZING job with our SECOND remodel on our home! Our first remodel was our master and guest bathrooms and our complete flooring on our second level. This time they did a complete remodel on our family room wall/TV niche.
Once again their level of service, commitment, timely completion and perfection of work done was above and beyond. They make any remodel as easy as possible. They communicate each and every step and follow through with precision. Thank you again!!!!
We HIGHLY recommend Phoenix Home Remodeling!
“Phoenix Home Remodeling far exceeded our expectations! We remodelled our master math and partial remodel of two other bathrooms. The process was so smooth and the entire team made something that can be very stressful into a project that was enjoyable.
I appreciated the collaboration and communication throughout the entire project from start to finish. Jeremy, Ben, and Mark are absolutely amazing and we will definitely work with them again on our next project! They by far are the best of the best.”
“I have worked with lots of contractors and these guys impressed me with their clear communication, how clean they keep the work areas and how much they care about their customers..highly recommend them.”
My wife and I were nervous to hire a home remodelling company. We chose Phoenix home Remodeling because they talked about how organized they were. That was definitely true.
They let us know what was going on at every step. Our 2 bathroom remodels look amazing. My wife and are very happy. If you are looking for a home remodelling company in Phoenix you’ll like working with them.
“Mark and his team were easy to work with and their attention to detail was great. Our kitchen looks perfect just how we wanted it and we couldn’t be happier.
Thank you Phoenix Home Remodelers!!!”
“Easy to work with this team. I’ve worked with many contractors over the years and I must say this is the first time I’ve ever really been impressed. They showed up daily on time, worked hard the whole time they were there, listened to what we wanted, did an awesome job, completed on time as promised, fairly priced and cleaned up their job site daily. Would definitely recommend and will use them again if needed.
Thanks to Jeremy for reaching out to my request, and thanks to Mark and Ben for helping us create our dream shower!!”
“We contracted with Phoenix Home Remodeling to renovate our three bathrooms and they did a fantastic job. Great communication, the project plan kept at least one bathroom functional throughout, absolutely zero corner-cutting, great attention to detail, and very clean work.
Mark, Ben and Jeremy are responsive, helpful, skilled and easy to work with. Their level of craftsmanship is something that every contractor should aspire to.
“Very professional, excellent communication, delivered on budget.
Timeline was lengthened due to a wrong part (my fault). As soon as it came in they were back out immediately to finish the job.
I’ve worked with them twice in 2 years (partial hall bath and complete master bath redo) and I absolutely would hire them again.”
“I was nervous about hiring a home remodel contractor because of the stories I’ve heard.
The info they gave helped me evaluate companies and then choose phoenix home remodeling.
Their communication was better than I expected, they kept things clean.
The online tool they used made things easier and I always knew what was going on.
All my remodels turned out amazing and I’m very happy! Things went pretty smooth and I am very glad I chose phoenix home remodeling. Thank you!”
“Thank you to Phoenix Home Remodeling for the terrific job they did with our bathrooms!
They exceeded our expectations and we are just thrilled with the way everything turned out.
Mark, Ben, and Jeremy are responsive, helpful, skilled and easy to work with.
Their level of craftsmanship and attention to detail is beyond reproach.
We are so grateful for their professionalism and hard work, and recommend them highly!”
“I didn’t do a kitchen remodel, but I had my master bathroom redone in January by Phoenix Home Remodeling.
They were friendly and had great communication. They even use an app to track all your product selections and job progress.
They uploaded photos every night when they finished work. I would definitely use them again for a project.”
“We did a complete remodel of our master bathroom and I cannot say enough positive things about our experience working with Phoenix Home Remodeling!
Starting with the initial design phase and ending with a very timely and professionally executed project plan.
If you’re looking for a contractor who is 100% committed to customer service, and doing what they said they will do, you don’t need to look any further!
Exemplary project management, regular communication, and fantastic workmanship.”
“We had Phoenix Home Remodeling update our 1980’s style kitchen and master bathroom. Fantastic job! The team was very professional and friendly.
Their tile work alone is worth the price, and are easy to work with and made the process painless.
We highly recommend Phoenix Home Remodeling for your project.”
“It was a pleasure working with Phoenix Home Remodeling again. They helped us with our master bathroom shower remodel.
Everyone was easy to work with and my shower came out exactly how I wanted. Lupe did the shower tile and he was meticulous! Aaron and Garron were also great!
The master bathroom and hallway they used to access our house was always cleaned at the end of the day and they were respectful of our home and understanding with our baby being in the house.
They were professional, good with timelines, respectful, and helpful with our questions.
We love our master bathroom remodel! Thank you to everyone involved!”
“Thanks to the super responsive, friendly, and knowledgeable team at Phoenix Home Remodeling for an amazing and courteous job well done on a facelift of our guest bathroom.
Though a small project overall (bathtub removal, shower and countertop installation) we were treated as a priority client.
The team of Jeremy, Ben, Mark, Lupe and Aaron were all extremely professional and courteous. Their communication and ALWAYS ON TIME to the job exceeded expectations.
Work was performed timely, professionally and they cleaned up in the areas they worked in. Prices are reasonable and service is top notch. We would highly recommend them to others.
Simply cannot say enough good things about Phoenix Home Remodeling and will definitely be calling them again.”
“After working with Jeremy and his team on my master bath remodel, I can honestly say I wouldn’t look elsewhere for future projects. Every person we worked with throughout the process was 100% professional and a pleasure to work with.
The initial estimates were extremely detailed and we knew exactly what to expect, which made our first big remodel much less intimidating.
The Project Manager had great attention to detail, made helpful suggestions, and ensured that everything was completed on time.
The designer was super helpful and didn’t blink an eye when I made some off-the-wall changes (like a bright blue vanity!).
The tile expert, knowing I was a little nervous about the grout color, even did a small sample and called me over to take a final look to make sure everything was perfect. Phoenix Home Remodeling is truly a class act.”
“I used Phoenix Home Remodeling to do a bathroom remodel for my parents.
The whole crew was fantastic!
They were always on time, friendly and incredibly respectful to my parents who were home during the whole remodel.
The completed project turned out perfectly and was exactly what we were looking for!”
“It was great working with Phoenix Home Remodeling!
Overall the experience was amazing. From start to finish it went smoothly.
The final outcome was impressive.
They Remodeled our kitchen and the before and after difference was out of this world.”
Nayeli "Dora" C.
“PHR was truly incredible to work with from start to finish.
We couldn’t be happier with our final product – 3 beautiful new bathrooms – but, also with the entire process and team.
They were efficient, fair, trustworthy, communicative and SO easy to work with.
We felt confident leaving them to finish the job without us onsite and knew what was happening with the project every step of the way.
We would highly recommend them to anyone looking to remodel in the Phoenix area!”
“We recently had Phoenix Home Remodeling remodel our kitchen.
They were very easy to work with from the start to finish. The project went fairly smooth even during this virus time.
The guys that came out, Ben, Mark, Aaron, were great to work with. They listened to what we wanted and did everything they could to make it work for us.
Very professional and reasonably priced.
We would highly recommend Phoenix Home Remodeling. Thanks again guys!”
“Phoenix Home Remodeling recently remodeled our kitchen and dining room.
this remodel included removing an interior wall and replacing flooring in multiple levels of our home.
The communication was amazing, there was never a delay in any response to our questions along the way, and we were always told what time people would be showing up to work on things for the day.
Our project stayed on budget (aside from the items we chose to upgrade) and it finished on time.
They were generally working on our home 6 days a week. I had heard so many horror stories about remodeling prior to this project, so I was truly shocked that Phoenix Home Remodeling actually exceeded my expectations!
We will be updating our bathrooms within the next couple of years and there’s absolutely no question that we will be working with PHR again.”
“We had three bathrooms that were old and outdated.
One of our bathrooms was so bad, my kids dreaded using the old rusty shower. After the remodeling of the bathrooms, my kids now are proactive in using the showers.
The new showers are luxurious.
During the remodeling, they were very considerate about keeping the house very clean during the work.
the cost was reasonable too. I highly recommend Phoenix Remodeling.”
“They just finished up a kitchen remodel for us.
We are happy with the results and the process.
They always kept us in the loop on what was going on. It was easy to communicate and get a hold of them.
The designer was awesome to work with.
I never felt like I guessing on what to do next or when they were coming out.
That was important to me that they should up on time. I’d recommend them, and we hope to use them on future projects.”
“I had (3) Bathroom remodel and the job was completed in 6 weeks. I allow them to enter my home while I was out on vacation.
Every bathroom exceeded what I imagined.
This group is a great team.
Thanks again PHR for such a great job.”
“My husband and I recently completed a home remodel through Phoenix Home Remodeling that included replacement of the living room floor, new kitchen, laundry room and master bath.
They were recommended to us through a blog that services my daughter’s neighborhood in Gilbert. We did do our due diligence and got 4 estimates but ultimately chose Phoenix Home Remodeling.
We found the company to be reputable with clear and honest communication throughout the process.
They updated us with any changes to the original plan/pricing and finished the project within their estimated timeframe. Most importantly, they were sensitive to our concerns about the safety of our home and were respectful of the condition of our home.
We would most definitely use them again for another home remodeling project.”
“This was our first time working with Phoenix Home Remodeling to completely remodel two bathrooms.
From start to finish they were professional and the workmanship was outstanding.
They helped guide us through our first remodel venture.
We are planning to use them again as we have a few more projects to get done.”
“I recently had Phoenix Home Remodeling complete renovations in both my master and guest bathrooms, kitchen, and entertainment wall in my home. I can’t tell you how happy I am with the results!!
The process they set in place and communication on a daily basis made the entire project so much easier than expected.
The use of BuilderTrend software helped to keep me on budget and communication between the team and myself seamless. The team of employees were amazing to work with; especially given this was my first time remodeling a home.
The work and amount of care for my home, lifestyle (we lived in the house during the construction), and quality of work was evident from day one until completion. I would highly recommend this company to anyone who is in need of a home project or upgrades.
I am pleased beyond measure with my newly updated home and cannot thank Phoenix Home Remodeling enough for their time, effort, and personalization they put into making this project well worth the investment. Thank you PHR!!”
“I highly recommend PHR for your home remodeling needs! You start off the process with Jeremy, who walks you through the step by steps of how they operate and makes sure that PHR and you are compatible (making sure the job scope fits their abilities/size). It’s a very detailed approach and is very informative, regardless if you stick with them for the project or not.
Once we signed the contract to start work, we met with Jason, who is PHR’s interior designer, who helped us pick out materials and the layout of our office based on an image we had found on the internet. After that was settled, Mark and Ben came over for measurements and to discuss the game plan for the renovation.
We requested that the project be done before our new baby arrived and they nailed it!
Ben handled the project management side and Mark handled the various subcontractors and a bunch of work. Whenever I pointed out something that was flawed, Mark was sure to take care of whatever the concern was, no questions asked.
He was very meticulous in his work and it showed off in the end. Our office turned out fantastic and we are so happy that PHR was able to deliver on time and on budget. Jeremy comes back at the end to make sure everything went smoothly and sign off on the final delivery.
We plan on doing more renovations in the coming years and PHR will certainly be the first contractor we reach out to! Thanks guys!”
Most people love their house after a renovation, but not so many can say they loved the process….I did!
This company holds itself to such a high standard of workmanship and communication, it exceeded all my expectations.
I am a perfectionist, but so are they.
They love their work. They explain processes, show up on time, guide you when needed, answer calls and concerns immediately.
The finished product is amazing.
At the end of the process we felt like family! What more can I say?
“Jeremy and the rest of the team were great to work within remodeling our bathroom.
Although small, it was a technically complex remodel with limited space.
They did an excellent job from start to finish, and we were updated every step of the way.”
“We had this company come out and give our kitchen a facelift (new sink, countertops and backsplash).
While we didn’t have a huge project we were very impressed with this company.
They were easy to communicate with and always on time. The workers who came into our home were polite. We worked with their designer, Jason and he was great.
Throughout the whole process, we always knew what was coming and what was expected of us. Looking forward to working with them in the future for our bathrooms.”
Phoenix Home Remodeling recently remodeled my kitchen and master bath.
Jeremy, Ben, and Mark are incredibly professional! We chose designer cabinets which take a bit longer, and the results are incredible and very high quality!
Both the kitchen and master bath and many other projects they completed throughout my entire home are perfect and exactly how I dreamed they would turn out!
Several friends and family have been to my newly remodeled home and they can’t get over how amazing it looks! The quality of the work is beyond my expectations!
Phoenix Home Remodeling is a company I would definitely hire again; a truly top-notch company!
“I don’t have a ton of experience with remodels (this was our first) but I can’t imagine the process being any smoother.
The Phoenix Home Remodeling team is a well-oiled machine. They kept our fairly substantial remodel (flooring, 3 bathrooms, Kitchen, Paint and more) on time and on budget.
Even after we added a large amount of scope to the project (decided to do all 3 bathrooms) they still finished the project within a week of their original estimate.
The quality was outstanding, but their communication was even better. I text Ben (PM) regularly through the process and they always kept me up to date which helped a ton.
As it is with most things, you get what you pay for, and hiring Phoenix Home remodeling is a decision I would make over and over. They might not be the cheapest option, but they are undoubtedly the best.
I hope this review is helpful for anyone looking to get their home remodeled. This is definitely the company to hire.”
“I can’t say enough wonderful things about Phoenix Home Remodeling! I love my new bathroom. The whole team is incredibly professional, and each person on it excels in their area of expertise.
Jeremy has established a wonderful system and provides so much valuable information and I love the software system he uses. I always felt well-informed, and my questions and requests were responded to quickly. Jason, the Designer, took my few ideas and came up with a design that was both beautiful and highly functional.
The guys who did the work – Ben, Mark, Garin and all of the others – worked so hard, their work was perfection, and before they left every day, the area was clean and organized.
I’ve heard of people so tired of having workers in their house and problems associated with remodels, but these guys were so great, professional and the whole process was so easy and went so fast! Thank you, Phoenix Home Remodeling!”
“We recently remodeled our master bathroom with Phoenix Home Remodeling. After having at least six other companies come through and give us a bid, we never felt comfortable.
Then we met with Phoenix Home Remodeling.
They were upfront, honest, and able to answer our questions. We decided to move ahead with Phoenix Home Remodeling for the project.
Then the entire process was fantastic. We were able to diagram out every single thing we wanted, and they made it happen. We had good dialogue throughout.
Every one of their employees was very pleasant, on time every day, and worked with us around our schedule.
And the end result is beautiful. We are extremely pleased with our new bathroom.
Special shoutout to Lupe on the tile work. It is immaculate.”
“In the first stages of researching people to do a bathroom remodel, I reached out to friends & co-workers. I received ZERO recommendations from them, but a few “who not to work with” as well as hearing the story of how one of my co-workers had an open BBB complaint against the company they used. I’ve never done this size remodel before so I was already a little nervous, but hearing their stories stressed me out!
I went online to do some research and that included NextDoor and the Living Chandler Facebook group. Checked out past “remodel” posts and noted any companies that were recommended multiple times. Once I got a fair amount of companies, I started calling them for initial consultations. After that, I narrowed it down to 3 for in-home consultations and quotes.
All 3 quotes were in the same ballpark, which was good since I didn’t feel like anyone was trying to take advantage of me. I went with Phoenix Home Remodeling (PHR) because unlike some of the others, they didn’t try to push me in a specific design direction and didn’t try to force expensive options. Seriously, one company really tried to upsell me on everything, even when I would share concerns.
Jeremy, Ben, Mark, and Jason made me feel comfortable and, while working with them, reinforced that I made the correct decision by listening to my questions and concerns. They were able to take general ideas/concepts and make them a reality! Their subs also helped reinforce that I went with the right people. Lupe (tile), Roy (vanity), Cody (woodworking, misc), and everyone else was friendly, polite, asked me questions to make sure they got things right and did a wonderful job.
Any kind of remodelling can be overwhelming, and PHR was the perfect guide through the process and helping me keep my sanity. I’ve already recommended them and will continue to do so, and I look forward to using them again! (apologies for the novel, but I can’t say enough good things about PHR)”
“We had a fantastic experience with Phoenix Home Remodeling on a recent project that included redoing our kitchen, powder room, and entire downstairs floor.
Ben, Mark, and Jeremy were very professional, responsive, and courteous.
We always knew exactly what each part would cost and had a great system for managing change orders.
They brought in excellent subcontractors for all the work and always made sure we were satisfied with what was completed.
We are already planning to use them again on our master bath remodel.”
“Thank you so much for everything! This company is amazing! I was a nervous wreck when we bought our first “fixer-upper” home.
I had no idea where to start or what to do. Jeremy was one of the first contractors that reached out to me, out of many I contacted, calmed my nerves and walked me through every step! My house feels like a different home!
It’s beautiful, clean and everything is done to perfection!
I couldn’t imagine going with anyone else! Thank you Phoenix Home Remodeling!!”
“As a commercial contractor, my experience with residential contractors have been less than stellar so I am generally jaded towards them.
These folks are not like residential contractors.
These guys have a good business model in my opinion and do excellent work!
On-time, reasonably priced, and quality installation.
Our first remodel and largest expense outside of the home or auto purchase and they made it as easy as possible for us.
If you can wait for this team to do your remodel you will not be sorry.”
“Phoenix Home Remodeling did all of the heavy liftings on a fix and flip project for me!
It’s was only my second project and these guys made it a nice and easy experience.
In the fix and flip world, or life in general, you hear horror stories about how contractors have been a nightmare….NOT THESE GUYS!!!
Super friendly, prompt, kept a clean and neat work site.
I’d use them again and def recommend to anyone that asks. I’ll def be calling them for the next one…”
“We hired Phoenix Home Remodeling, after meeting with and receiving quotes from several other companies, to remodel our master bathroom.
We were so very impressed with the communication, support, and reliability we experienced, from our initial appointment through our entire remodel.
Every trade that came to our home to complete the project was equally professional.
We are so pleased with our new bathroom and appreciate that Ben, Mark, and Jeremy were always available to answer questions, respond to requests, and help us create our new space.”
“We love Phoenix Home Remodeling! They did an amazing job on our bathrooms as well as the kitchen and den.
They were very prompt with answering our emails and calls as well as addressing any concerns we had.
Highly recommend Phoenix Home Remodeling for your next renovation!”
“Deciding to remodel my house interior was a major decision.
The scary part of this decision, I lived out of state in NY. I was fortunate enough to still have the first house I purchased while living in AZ. After reviewing various contractors, I felt the most comfortable with Phoenix Home Remodeling.
I have to admit that this was the most stress-free, easy-going process I ever experienced. I was able to keep in contact with Ben even with a 3 hour time difference.
I was informed about the progress of my project by phone and was also sent photos. The final results of my remodel were above my expectations.
My place looks great! Thanks to Ben and his crew.”
“They were outstanding start to finish. I got multiple quotes and their price was very fair. I immediately trusted them.
They communicate very well and did throughout the whole process.
They are detail-oriented which is important during a kitchen remodel. They got all our work done within the expected timeline.
Some companies in this space look to take advantage of homeowners but not Phoenix Home Remodeling. They are the best and we will use them again.”
“Remodeling with Phoenix Home Remodeling was AMAZING! We completely remodeled the second level of our home: master bathroom, guest bathroom all flooring on the second level including a dual staircase.
From the ease of scheduling the initial appointment to the final walk through each step of the way exceeded our expectations!!
Jeremy, Mark, Ben and Townsend were a pleasure to work with. Their dedication and attention to detail, scheduling of each part of the remodel and the quality of work completed was exactly as promised. Home remodeling projects can get off track with problems or issues and we were pleased that our whole remodel was right on track or completed earlier than expected.
We were always informed of any slight change of plan and communication through the whole process was outstanding.
Thank you, Jeremy, Mark, Ben and Townsend! We LOVE our “new” home! We highly recommend Phoenix Home Remodeling!!”
“Phoenix Home Remodeling recently completed the remodel of our guest and master bathrooms.
We are extremely pleased with the quality of their work, their attention to detail and the professionalism displayed by every person (plumbers, tile setters, counter installers, shower doors and glass team, etc.) who worked on our project.
Jeremy and Mark were great to work with and provided an exceptional level of customer service.
I would especially like to thank Townsend Saunders, (project manager) for providing outstanding communication, flexibility and completing the project on time and within budget as promised.
I highly recommend this company for any type of home remodeling projects.”
“This was my first experience with a remodel. Phoenix Home Remodeling redid both of my bathrooms and they look amazing!!
Great attention to detail, reasonable prices, and they finished within the estimated timeframe.
Jeremy and Mark were so easy to reach with questions and they responded very quickly, usually within the hour.
I don’t think you could find a more organized remodeling company! Thank you!!”
“We have worked with Phoenix Home Remodeling on a few jobs recently and are really impressed by their renovation work.
I’ve seen their bathroom remodels, kitchen remodels and other interiors remodel work. Their attention to detail on this renos is fantastic.
I’ve never seen such organized contractors in Phoenix when it comes to their technology, scheduling, and processes.
If you need a good home to remodel contractor in Arizona, Phoenix Home Remodeling is amazing.”
“Phx Home Remodeling is great. You hear nightmares all the time about contractors that don’t follow through, do poor work, and can be very difficult with whom to work.
These guys were excellent on every front. They were always on time, very considerate, easy to work with when you run into issues, and outstanding quality.
It is so nice to find a group like this in a very hit or miss industry.”
“From the first contact to finish the experience was beyond my expectations! The communication, collaboration, and attention to detail was first class.
The bathroom tub removal & shower install was completed on time and at budget.
I can’t wait to start an even bigger project with Phoenix Home Remodeling.”
“We couldn’t be happier with our bathroom remodel by Phoenix Home Remodeling.
They nailed my vision to a tee and made a process which is usually unorganized, stressful and unpleasant all around, into a breeze.
From start to finish they answered any questions that came up, gave us advice on finishes, showed up daily on time and was in constant communication with us about the project.
To top it all off, they finished our project early! Who doesn’t like that!
All in all a complete win with this company. Thank you Phoenix Home Remodeling!”
“We had two bathrooms fully remodeled and they look great!
I was impressed with the communication. We were updated along the way and were always told when someone would be at our house.
If we needed a question answered, we always received a quick response. We plan to use Phoenix Home Remodeling for our kitchen as well.”
“Phoenix Home Remodeling did a fantastic job for me. They did all my floors, 2 bathrooms and my kitchen in 5 weeks (one of which I was away on vacation) without going a dollar over the original budget.
Ben’s project management skills take all the work off of me. All I had to do was pick things out and he did the rest. Mark did a fantastic job with every detail. His workmanship is exceptional as is the work of their title team.
I couldn’t be happier with the results, the price and most of all the overall customer experience. We all know how hard it is to find trustworthy contractors in this area because there’s so much demand.
I’m glad I found PHR and I will be gladly referring them to anyone that asks. Thanks guys…”
“I had the wonderful experience of doing a 3 bathroom remodel, and many other add ons, with Phoenix Home Remodel in the fall of 2019.
The entire team was extremely professional, easy to communicate with, reasonably priced and fabulous to work with. From the initial meeting with Jeremy to the final walkthrough, they made the entire process easy and manageable.
Loved the app to track the whole process, loved when Mark was able to explain my vision to plumbers, glass, tile and the many other trades that we were working with. If you are ready to remodel, give them a call.”
“We loved Phoenix Home Remodeling.
They gave us a three-week estimate to completely redo our kitchen – from demo to rebuild. They had it completed in 1.5 weeks!
They truly care about their work and their customers and it showed throughout the entire process.”