How & Why PHR Started
And how you can learn from my mistakes...
Hi, my name is Jeremy, one of the 3 founders of Phoenix Home Remodeling.
My family and I went through some horrible contractor nightmares a long time ago.
I started Phoenix Home Remodeling to help homeowners remodel without the common contractor nightmares, regardless if we work together or not.
Below is just a few of the contractor nightmares we had in the first 3 years of owning that home.
There’s more issues we had, but in the interest of time…
I can’t tell you how much stress these contractors gave me throughout the whole process. It affected my wife and even threatened the safety of my children.
Most of the contractors and their employees did not respect our home or our family and it caused an extreme amount of stress, time and our money.
WHAT I LEARNED …
Coming from a technology job background I noticed most of the contractors had bad processes. Many barely used any type of system to keep them organized; and most of their employees didn’t have a “code of ethics” or company culture to guide them.
As many people have probably thought to themselves, these issues made me often say to myself “If that was my business I would…”
That statement occasionally floated in in the back of my mind, but I went on with my life.
After many months I had a chat with my Director, Ben at the Tech company where we worked.
Ben had a lot of employees under him and he was liked and respected.
He was known for having great leadership skills and people did their job well because of their adoration for him.
He and I were talking about how often contractors mess things up and they can be very difficult to work with. Ben brought up that he was interested in starting a remodeling company.
He told me how he was trying to convince his brother Mark to move to Arizona to start the business. Mark had been a contractor for 10+ years in the Chicago area. We realized that we had a lot in common and decided I would consult for them if Mark moved to Phoenix.
Ben eventually convinced Mark to move to Phoenix to start up the business. They both were very excited to get things started as they had been talking about doing this for many years. They had both grown up doing this type of work with their father and always said they should start their own business. They had worked on many projects and they paired well together.
We spent a lot of time together once Mark made the move.
Ben then suggested that the 3 of us partner together, which I was reluctant.
I already owned a small business on the side while being employed at our tech firm. I really liked the idea of helping people get an awesome remodel, but the time involved especially with 2 kids was intimidating.
Ben essentially pointed out that we had the dream team:
Mark and his skilled crew do the remodels, Ben works with customers and employees and I handle the processes and logistics. The three of us together completed the puzzle so now we have the best of both worlds:
A team of highly skilled contractors to provide beautiful remodels and the processes in place to keep us organized and reduce the costs to pass on to our clients.
That is why Ben, Mark and I decided to have an amazingly well-run kitchen and bath remodeling company in Phoenix and around the valley!
That is why have been producing amazing remodels, on time and on budget without the contractor nightmares that many inflict.
Unfortunately, homeowners often go through nightmares with some contractors and there’s no need for that.
Homeowners should not get several bad surprises like cost increases, workers not showing up, projects taking longer than it should or workers not respecting your home.
I don't want anyone to have to go through the stress and issues my family and I went through
Phoenix Home Remodeling provides excellent customer service through amazing remodels and an efficient process so homeowners don’t have to deal with those issues.
We are here to provide your dream living space and make it an enjoyable remodel!
To learn more about Phoenix Home Remodeling, why homeowners choose us, and our company's core values, visit our: About Us Page
You deserve a team of friendly, professional & dedicated specialists to design and create your dream space
Schedule a call to see if we are a good fit for one another...
By scheduling the phone consultation, it ensures everyone gets a call back at an exact time that works for both parties.
Our Admin Manager will review your remodel needs, provide advice, answer your questions, and give a price estimate. If it's a good fit at the end of the call, we schedule the in-home evaluation, and then provide a written proposal.
What Your Neighbors Are Saying
"Easy to work with this team. I've worked with many contractors over the years and I must say this is the first time I've ever really been impressed.
They showed up daily on time, worked hard the whole time they were there, listened to what we wanted, did an awesome job, completed on time as promised, fairly priced and cleaned up their job site daily.
Would definitely recommend and will use them again if needed. Thanks to Jeremy for reaching out to my request, and thanks to Mark and Ben for helping us create our dream shower!!"
Dawn | 2018
"I recently had Phoenix Home Remodeling complete renovations in both my master, (2) guest bathrooms, kitchen, and entertainment wall in my home. I can’t tell you how happy I am with the results!!
The process they set in place and communication on a daily basis made the entire project so much easier than expected.
The use of BuilderTrend software helped to keep me on budget and communication between the team and myself seamless. The team of employees were amazing to work with; especially given this was my first time remodeling a home.
The work and amount of care for my home, lifestyle (we lived in the house during the construction), and quality of work was evident from day one until completion. I would highly recommend this company to anyone who is in need of a home project or upgrades.
I am pleased beyond measure with my newly updated home and cannot thank Phoenix Home Remodeling enough for their time, effort, and personalization they put into making this project well worth the investment. Thank you PHR!!"
Julie | 2020
As a commercial contractor my experience with residential contractors has been less than stellar so I am generally jaded towards them. These folks are not like residential contractors.
These guys have a good business model in my opinion and do excellent work!
On time, reasonably priced, and quality installation.
Our first remodel and largest expense outside of the home or auto purchase and they made it as easy as possible for us. If you can wait for this team to do your remodel you will not be sorry.
Colin | 2019
"We recently used Phoenix Home Remodeling to remodel our early 2000’s Kitchen.
The process was very easy and we enjoyed getting to know the team that came to do the work!
We appreciated the straightforward approach to the overall plan, expectations, timing, and cost.
This is a local to Ahwatukee company which was very reassuring that these folks not only work but live in this community with their name on the line.
Communication was seamless and the work was exactly what we wanted! We will definitely use them again for future work and highly recommend them.
Thanks for a great experience, and fantastic results!"
Maggie | 2021