Our Story

How you can learn from my mistakes...

Hi, my name is Jeremy, one of the 3 founders of Phoenix Home Remodeling.  

My family and I went through some horrible contractor nightmares a long time ago.

Our story - Phx Home Remodeling

That’s just a few of the contractor nightmares we had in the first 3 years of owning that home.  

There’s more issues we had, but in the interest of time…

I can’t tell you how much stress these contractors gave me
throughout the whole process.  It affected my wife and even threatened the safety of my children multiple times.

Most of the contractors and their employees did not respect our home or our family and it caused an extreme amount of stress, time and our money.

WHAT I LEARNED …
 
Coming from a technology job background I noticed most of the contractors had bad processes. Many barely used any type of system to keep them organized; and most of their employees didn’t have a “code of ethics” or company culture to guide them.

As many people have probably thought to themselves, these issues made me often say to myself “If that was my business I would…”
 
That statement occasionally floated in in the back of my mind, but I went on with my life.

After many months I had a chat with my Director, Ben at the Tech company where we worked.

Ben had a lot of employees under him and he was liked and respected. 

He was known for having great leadership skills and people did their job well because of their adoration for him.

He and I were talking about how often contractors mess things up and they can be very difficult to work with. Ben brought up that he was interested in starting a remodeling company.

Ben

Ben, a great Director and Leader

He told me how he was trying to convince his brother Mark to move to Arizona to start the business. Mark had been a contractor for 10+ years in the Chicago area. We realized that we had a lot in common and decided I would consult for them if Mark moved to Phoenix.
 
Ben eventually convinced Mark to move to Phoenix to start up the business. They both were very excited to get things started as they had been talking about doing this for many years. They had both grown up doing this type of work with their father and always said they should start their own business. They had worked on many projects and they paired well together.
 
We spent a lot of time together once Mark made the move. They presented all the moving parts involved in running a contractor/remodeling business. I found several ways to improve the processes and reduce costs that could be passed on to his customers. We spent a lot of time discussing a plan for the business and we worked well together.
 
Ben then suggested that the 3 of us partner together, which I was reluctant.
 
I already owned a small business on the side while being employed at our tech firm.  I really liked the idea of helping people get an awesome remodel, but the time involved especially with 2 kids was intimidating.
 
A few months later, Ben made me realize we had the right components for the business and how it would be fun and rewarding to see the before and afters of the renovation. That got me very excited!

 
Ben essentially pointed out that we had the dream team:

Mark and his skilled crew do the remodels, Ben works with customers and employees and I handle the processes and logistics. The three of us together completed the puzzle so now we have the best of both worlds:
 
A team of highly skilled contractors to provide beautiful remodels and the processes in place to keep us organized and reduce the costs to pass on to our clients.

Before I met my wife, I had issues with contractors working on my past homes, and thought it was just par for the course.

My wife and I went through what we started calling “contractor hell” for over a 3 year period.
 
After being together for 4 years, my wife and I bought a home with our 2 daughters that needed some work. It was a bit older, but I knew we could turn it into our dream home.
 
We had terrible experiences with many of the contractors. Some wouldn’t even respond to our inquiry and many were late or no-showed to our house, to provide a quote. It’s crazy, they didn’t even give themselves the chance to earn our business!

If they were lucky enough to have us hire them, it typically ended in an argument with me trying to get them to fix things they damaged or completely broke.  Some of the contractors even denied the damages when it was blatantly obvious!

I’ll reveal how you can avoid most of this pitfalls that created nightmares for me and my family.  You’ll need to know what happened to me before we get to that…


We hired a contractor before we moved into the house to fix items on the inspection.
It was a nightmare.

When the contractor went to fix a plug in the kitchen, they fried my dishwasher electronics board and my disposal. They fought me on it of course and said it wasn’t them.  The stress of having someone deny something so blatant is extremely frustrating.   Especially when you need those items like a disposal and dishwasher.

I had to pay a lot of money to get those things fixed because they said it wasn’t their fault which it obviously was.  This same contractor did a small section of roof where the chimney is located.  It is called a cricket and it separates rain water on both sides of the chimney.  They messed that up and I had to have a roofer come out.  Maybe it’s my fault not getting a roofer, but my realtor referred them and the contractor said all of these things were easy.  I wasted $1500 just on that part of the project because it had to be redone!!!

The stress of having 2 kids and my wife while your roof is leaking is beyond words.  I’m getting frustrated as I type this. We had buckets and towels all over the place.  I rushed to Ace Hardware to get a tall latter and shop vac to try and suck the water out as fast as possible.

The moral of the story on that experience is don’t hire a general contractor to do roofing, electrical etc.  You want to work with a company that specializes in exactly what you need done.  Phoenix Home Remodeling specializes in Kitchen and bathroom remodels, and we have perfected the process.

So, 2 years later we hired a roofing company to replace our whole roof.  This was another contractor nightmare.

They had a lot of crew members that did not care about our house.  They left their cigarette butts and garbage all around my house.  At the time my kids were 3 and 5 and I didn’t want them touching or potentially eating cigarette butts.

They also cracked my basketball rim which you could tell was from something small like a nail hitting it but they wouldn’t admit it!!  The backboard was only 7 months old and was in perfect shape before they showed up.

The sales person came out to try and convince me otherwise but after I showed him how strong the glass was and there was an exact spot that was hit, he said maybe it was potentially from them.  They weren’t willing to do anything about it of course.

Then they tripped a fuse on my breaker box and didn’t tell me.  Guess where that went to?

The freezer in my garage that had $200-$300 of frozen food from Costco!  

It was packed.  The roofing staff tripped the breaker and never told me!

So the next day when we went to get something out of the freezer it was all 100+ degrees! The contractor sales person and the owner and I went back and forth over text messages and phone calls and they finally said they would take $200 off the total roof bill.

They left blue marks all over my driveway from the trailer.  The sales person said, don’t worry it will go away.  After 4 months it was still there, so I got a concrete cleaning solution and had to scrub my driveway with a bristle brush.  Not fun.  

The roofers also left cement mortar piles that dropped over my hose and several other places around my house.  It’s not so easy to remove once cement hardens!

I also complained to them that there were nails all over the place and they said they would clean it up.  I found over 15 nails that they didn’t pick up which is a concern when you have a 3 and 5 yr old.  We bought the house so they could run around the back yard in a safe confined space.  

Pro tip: If you are going to hire a contractor of any sorts, you want to make sure you make it clear to them that keeping everything clean is very important to you.  I did not tell the roofing company that until the garbage and other stuff was all over the place. Let them now it is a serious thing so if it starts to happen you can remind them that they agreed to keep everything clean.  

At Phoenix Home Remodeling, we use plastic runners for all carpet areas and we block off the construction area to keep things clean.


So not too long after that we hired a spray foam insulation company to spray the attic to seal the house from the outside and save money on our energy bill.  

Luckily, they didn’t cause me to have to spend more money but the time and stress was horrific.

The workers didn’t care about my house.  There was scrapes and scratches on my walls from their hoses and tools.

They had to come back 4 separate times because they did such a bad job!  

I had to start going into the attic and checking their work.  I had bruises all over my chest and forearms from crawling through the rafters to spray paint the spots they missed so they wouldn’t miss the holes again.

If there are holes it lets the hot air in and make the entire process pointless.  Of course the owner tried to argue that it didn’t matter until I explained the articles I read about it and he then said ok.  

Every time they came back, we had to get the kids and my wife out of the house because the fumes are dangerous.  We couldn’t spend the night each time they sprayed and it’s hard to sleep somewhere else with kids, especially when they have school the next morning.

The second time they sprayed I made the mistake of forgetting to look through a specific area of the attic.  The third time they came to spray they left before I could check everything out!

So… I spent a lot of time checking everywhere  in the attic and found a lot of sections which I spray painted.  

When I was walking back to get out I fell halfway through the ceiling up to my chest level. My legs were dangling and I was holding on by my upper arms on the wood rafter!
Thank got my kids or wife weren’t underneath me because several big chunks of drywall came crashing down.

Needless to say, our experience with the spray foam contractor was terrible.


That’s just a few of the contractor nightmares we had in the first 3 years of owning that home.  There’s more but in the interest of time…

I can’t tell you how much stress these contractors gave me throughout the whole process.  It effected my wife and even threatened the safety of my children multiple times.

Most of the contractors and their employees did not respect our home or our family and it caused an extreme amount of stress, time and our money.

WHAT I LEARNED…
 
Coming from a technology job background I noticed most of the contractors had bad processes. Many barely used any type of system to keep them organized; and most of their employees didn’t have a “code of ethics” or company culture to guide them.

As many people have probably thought to themselves, these issues made me often say to myself “If that was my business I would…”
 
That statement occasionally floated in in the back of my mind, but I went on with my life.

After many months I had a chat with my Director, Ben at the Tech company where we worked. Ben had a lot of employees under him and he was liked and respected. He was known for having great leadership skills and people did their job well because of their adoration for him.
 
He and I were talking about how often contractors mess things up and they can be very difficult to work with. Ben brought up that he was interested in starting a remodeling company. He told me how he was trying to convince his brother Mark to move to Arizona to start the business. Mark had been a contractor for 10+ years in the Chicago area. We realized that we had a lot in common and decided I would consult for them if Mark moved to Phoenix.
 
Ben eventually convinced Mark to move to Phoenix to start up the business. They both were very excited to get things started as they had been talking about doing this for many years. They had both grown up doing this type of work with their father and always said they should start their own business. They had worked on many projects and they paired well together.
 
We spent a lot of time together once Mark made the move. They presented all the moving parts involved in running a contractor/remodeling business. I found several ways to improve the processes and reduce costs that could be passed on to his customers. We spent a lot of time discussing a plan for the business and we worked well together.
 
Ben then suggested that the 3 of us partner together, which I was reluctant.
 
I already owned a small business on the side while being employed at our tech firm.  I really liked the idea of helping people get an awesome remodel, but the time involved especially with 2 kids was intimidating.
 
A few months later, Ben made me realize we had the right components for the business and how it would be fun and rewarding to see the before and afters of the renovation. That got me very excited!

 
Ben essentially pointed out that we had the dream team:

Mark and his skilled crew do the renovations, Ben works with customers and employees and I handle the processes and logistics. The three of us together completed the puzzle so now we have the best of both worlds:
 
A team of highly skilled contractors to provide beautiful remodels and the processes in place to keep us organized and reduce the costs to pass on to our clients.

That is why I decided to have an amazingly well-run kitchen and bath remodeling company in Phoenix and around the valley!

 
Unfortunately, homeowners often go through nightmares with some contractors and there’s no need for that. The only reason there should be a surprise is if something’s hiding in the house that the contractor obviously can’t see.  We don’t have Superman’s X-ray vision!
 
Homeowners should not get several bad surprises like cost increases, workers not showing up, projects taking longer than it should or workers not respecting your home.

I don't want anyone to have to go through the stress and issues my family and I went through
 
Phoenix Home Remodeling was formed to provide excellent customer service through amazing remodels and an efficient process so homeowners don’t have to deal with those issues.

We are here to provide your dream living space and make it an enjoyable remodel!

That is why Ben, Mark and I decided to have an amazingly well-run kitchen and bath remodeling company in Phoenix and around the valley!

That is why have been producing amazing remodels, on time and on budget without the contractor nightmares that many inflict.

Unfortunately, homeowners often go through nightmares with some contractors and there’s no need for that. 

3 PHR owners

Homeowners should not get several bad surprises like cost increases, workers not showing up, projects taking longer than it should or workers not respecting your home.

I don't want anyone to have to go through the stress and issues my family and I went through
 
Phoenix Home Remodeling provides excellent customer service through amazing remodels and an efficient process so homeowners don’t have to deal with those issues.

We are here to provide your dream living space and make it an enjoyable remodel!

To learn more about Phoenix Home Remodeling, why homeowners choose us, and our company's core values, visit our: About Us Page

You deserve a team of friendly, professional & dedicated specialists to design and create your dream space

Schedule a call to see if we are a good fit for one another...

What Your Neighbors Are Saying

(Hover over any of the 50+ reviews to pause)

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It was a pleasure working with Phoenix Home Remodeling again. They helped us with our master bathroom shower remodel.

Everyone was easy to work with and my shower came out exactly how I wanted. Lupe did the shower tile and he was meticulous! Aaron and Garron were also great!

The master bathroom and hallway they used to access our house was always cleaned at the end of the day and they were respectful of our home and understanding with our baby being in the house.
They were professional, good with timelines, respectful, and helpful with our questions.

We love our master bathroom remodel! Thank you to everyone involved!

Daniel O.

“Phoenix Home Remodeling is a quality company both in service and in workmanship.

What I valued most, however, was their willingness to work with me as an equal partner to help me reach the vision I had for creating a beautiful new master bathroom.

The employees of this company are people of utmost integrity and I trusted their judgment as we worked together to create this new extraordinary space.

I could not have chosen a better company and my expectations were reached and even exceeded.

I am so grateful.”

Donna B.

“Jeremy, Ben & Mark did a wonderful job.

Very professional, always showed up on time & kept me advised every step of the way.

I will absolutely use them again.”

Tish D.

“Remodeling is such a daunting concept…until you meet the guys at Phoenix Home Remodeling.

From the initial conversation, we were made to feel that our vision didn’t seem too far fetched after all! We gave them a long wish list and they took the time to provide the quote for each item allowing us to prioritize.

The quote left no room for big surprises. They were always accessible which is very helpful to anxious homeowners! What was even more impressive was how neat they left the work area each day.

One of the many indications they really care about each home they touch. Thank you, Jeremy, Ben and Mark (in no particular order) and to your crew for everything!

We are so happy with the care you gave our home and for the many extras, you did just because.”

Maryola F.

“A big thank you to Mark, Ben and Jeremy with Phoenix Home Remodeling!! They did an AMAZING job with our SECOND remodel on our home! Our first remodel was our master and guest bathrooms and our complete flooring on our second level. This time they did a complete remodel on our family room wall/TV niche.

Once again their level of service, commitment, timely completion and perfection of work done was above and beyond. They make any remodel as easy as possible. They communicate each and every step and follow through with precision. Thank you again!!!!

We HIGHLY recommend Phoenix Home Remodeling!

Mary T.

“Phoenix Home Remodeling far exceeded our expectations! We remodelled our master math and partial remodel of two other bathrooms. The process was so smooth and the entire team made something that can be very stressful into a project that was enjoyable.

I appreciated the collaboration and communication throughout the entire project from start to finish. Jeremy, Ben, and Mark are absolutely amazing and we will definitely work with them again on our next project! They by far are the best of the best.”

Amy S.

“I have worked with lots of contractors and these guys impressed me with their clear communication, how clean they keep the work areas and how much they care about their customers..highly recommend them.”

Ramon H.

My wife and I were nervous to hire a home remodelling company. We chose Phoenix home Remodeling because they talked about how organized they were. That was definitely true.

They let us know what was going on at every step. Our 2 bathroom remodels look amazing. My wife and are very happy. If you are looking for a home remodelling company in Phoenix you’ll like working with them.

Ryan B.

“Mark and his team were easy to work with and their attention to detail was great. Our kitchen looks perfect just how we wanted it and we couldn’t be happier.

Thank you Phoenix Home Remodelers!!!”

Daniel O.

“Easy to work with this team. I’ve worked with many contractors over the years and I must say this is the first time I’ve ever really been impressed. They showed up daily on time, worked hard the whole time they were there, listened to what we wanted, did an awesome job, completed on time as promised, fairly priced and cleaned up their job site daily. Would definitely recommend and will use them again if needed.

Thanks to Jeremy for reaching out to my request, and thanks to Mark and Ben for helping us create our dream shower!!”

Dawn G.

“We contracted with Phoenix Home Remodeling to renovate our three bathrooms and they did a fantastic job. Great communication, the project plan kept at least one bathroom functional throughout, absolutely zero corner-cutting, great attention to detail, and very clean work.

Mark, Ben and Jeremy are responsive, helpful, skilled and easy to work with. Their level of craftsmanship is something that every contractor should aspire to.

Absolutely recommend!”

Ian C.

“I had (3) Bathroom remodel and the job was completed in 6 weeks. I allow them to enter my home while I was out on vacation.

Every bathroom exceeded what I imagined.

This group is a great team.

Thanks again PHR for such a great job.”

Mary C.

“My husband and I recently completed a home remodel through Phoenix Home Remodeling that included replacement of the living room floor, new kitchen, laundry room and master bath.

They were recommended to us through a blog that services my daughter’s neighborhood in Gilbert. We did do our due diligence and got 4 estimates but ultimately chose Phoenix Home Remodeling.

We found the company to be reputable with clear and honest communication throughout the process.

They updated us with any changes to the original plan/pricing and finished the project within their estimated timeframe. Most importantly, they were sensitive to our concerns about the safety of our home and were respectful of the condition of our home.

We would most definitely use them again for another home remodeling project.”

Annette B.

“If you are looking for an dependable, affordable, and quality-driven remodeling company for your home, you can’t go wrong with Phoenix Home Remodeling.

Jeremy, Ben, and Mark (and Garren and Aaron) pay special attention to all details and strive to make sure the customer is happy with the end product.

For almost seven weeks PHR  was in our home transforming our two old and dated bathrooms into modern and stylish bathrooms.

We couldn’t be happier with the results. Thanks, PHR!  We’ll use your services again!”

Joseph M.

“Phoenix Home Remodeling recently remodeled our master shower!

It was an amazing experience from the beginning to the completion of the project.

They informed us the whole process, showed up on time, communicated with us the progress every day, and the area was cleaned and organized when they left daily.

I can’t say enough wonderful things about the whole team. A+++++!

We love Phoenix Home Remodeling so much that we already recommended them to our friends and neighbors.”

Shujuan (Lucy)

“Almost a year later and I’m still in love with my kitchen!!!

Thanks to Phoenix Home Remodeling for doing such an amazing job transforming my entire house!!

They were so awesome to work with and so reliable!!
If you are in the market to remodel, whether it’s a whole home or just a bathroom, definitely give them a call!!!”

Brittany B.

Thanks to the super responsive, friendly, and knowledgeable team at Phoenix Home Remodeling for an amazing and courteous job well done on a facelift of our guest bathroom.

Though a small project overall (bathtub removal, shower and countertop installation) we were treated as a priority client.

The team of Jeremy, Ben, Mark, Lupe and Aaron were all extremely professional and courteous. Their communication and ALWAYS ON TIME to the job exceeded expectations.

Work was performed timely, professionally and they cleaned up in the areas they worked in. Prices are reasonable and service is top notch. We would highly recommend them to others.

Simply cannot say enough good things about Phoenix Home Remodeling and will definitely be calling them again.

Marilyn P.

After working with Jeremy and his team on my master bath remodel, I can honestly say I wouldn’t look elsewhere for future projects.  Every person we worked with throughout the process was 100% professional and a pleasure to work with.

The initial estimates were extremely detailed and we knew exactly what to expect, which made our first big remodel much less intimidating.

The Project Manager had great attention to detail, made helpful suggestions, and ensured that everything was completed on time.

The designer was super helpful and didn’t blink an eye when I made some off-the-wall changes (like a bright blue vanity!).

The tile expert, knowing I was a little nervous about the grout color, even did a small sample and called me over to take a final look to make sure everything was perfect. Phoenix Home Remodeling is truly a class act.

Kate G.

I used Phoenix Home Remodeling to do a bathroom remodel for my parents.

The whole crew was fantastic!

They were always on time, friendly and incredibly respectful to my parents who were home during the whole remodel.

The completed project turned out perfectly and was exactly what we were looking for!

Sarah G.

“It was great working with Phoenix Home Remodeling!

Overall the experience was amazing. From start to finish it went smoothly.

The final outcome was impressive.

They Remodeled our kitchen and the before and after difference was out of this world.”

Nayeli "Dora" C.

“PHR was truly incredible to work with from start to finish.
We couldn’t be happier with our final product – 3 beautiful new bathrooms – but, also with the entire process and team.

They were efficient, fair, trustworthy, communicative and SO easy to work with.

We felt confident leaving them to finish the job without us onsite and knew what was happening with the project every step of the way.

We would highly recommend them to anyone looking to remodel in the Phoenix area!”

Ashley H.

“We recently had Phoenix Home Remodeling remodel our kitchen.

They were very easy to work with from the start to finish. The project went fairly smooth even during this virus time.

The guys that came out, Ben, Mark, Aaron, were great to work with. They listened to what we wanted and did everything they could to make it work for us.

Very professional and reasonably priced.

We would highly recommend Phoenix Home Remodeling. Thanks again guys!”

Patti L.

“Phoenix Home Remodeling recently remodeled our kitchen and dining room.

this remodel included removing an interior wall and replacing flooring in multiple levels of our home.

The communication was amazing, there was never a delay in any response to our questions along the way, and we were always told what time people would be showing up to work on things for the day.

Our project stayed on budget (aside from the items we chose to upgrade) and it finished on time.

They were generally working on our home 6 days a week. I had heard so many horror stories about remodeling prior to this project, so I was truly shocked that Phoenix Home Remodeling actually exceeded my expectations!

We will be updating our bathrooms within the next couple of years and there’s absolutely no question that we will be working with PHR again.”

Whitney K.

“We had three bathrooms that were old and outdated.

One of our bathrooms was so bad, my kids dreaded using the old rusty shower. After the remodeling of the bathrooms, my kids now are proactive in using the showers.

The new showers are luxurious.

During the remodeling, they were very considerate about keeping the house very clean during the work.

the cost was reasonable too. I highly recommend Phoenix Remodeling.”

Stephen J.

“They just finished up a kitchen remodel for us.

We are happy with the results and the process.

They always kept us in the loop on what was going on. It was easy to communicate and get a hold of them.

The designer was awesome to work with.
I never felt like I guessing on what to do next or when they were coming out.

That was important to me that they should up on time. I’d recommend them, and we hope to use them on future projects.”

Stephanie B.

“Thank you to Phoenix Home Remodeling for the terrific job they did with our bathrooms!

They exceeded our expectations and we are just thrilled with the way everything turned out.

Mark, Ben, and Jeremy are responsive, helpful, skilled and easy to work with.

Their level of craftsmanship and attention to detail is beyond reproach.

We are so grateful for their professionalism and hard work, and recommend them highly!”

Priscilla W.

“I was nervous about hiring a home remodel contractor because of the stories I’ve heard.

The info they gave helped me evaluate companies and then choose phoenix home remodeling.

Their communication was better than I expected, they kept things clean.

The online tool they used made things easier and I always knew what was going on.

All my remodels turned out amazing and I’m very happy! Things went pretty smooth and I am very glad I chose phoenix home remodeling. Thank you!”

Jessica C.

“Very professional, excellent communication, delivered on budget.

Timeline was lengthened due to a wrong part (my fault). As soon as it came in they were back out immediately to finish the job.

I’ve worked with them twice in 2 years (partial hall bath and complete master bath redo) and I absolutely would hire them again.”

Elizabeth N.

“We love Phoenix Home Remodeling! They did an amazing job on our bathrooms as well as the kitchen and den.

They were very prompt with answering our emails and calls as well as addressing any concerns we had.

Highly recommend Phoenix Home Remodeling for your next renovation!”

Jeong K.

“Deciding to remodel my house interior was a major decision.

The scary part of this decision, I lived out of state in NY. I was fortunate enough to still have the first house I purchased while living in AZ. After reviewing various contractors, I felt the most comfortable with Phoenix Home Remodeling.

I have to admit that this was the most stress-free, easy-going process I ever experienced. I was able to keep in contact with Ben even with a 3 hour time difference.

I was informed about the progress of my project by phone and was also sent photos. The final results of my remodel were above my expectations.

My place looks great! Thanks to Ben and his crew.”

Kelly G.

“I recently had Phoenix Home Remodeling complete renovations in both my master and guest bathrooms, kitchen, and entertainment wall in my home. I can’t tell you how happy I am with the results!!

The process they set in place and communication on a daily basis made the entire project so much easier than expected.

The use of BuilderTrend software helped to keep me on budget and communication between the team and myself seamless. The team of employees were amazing to work with; especially given this was my first time remodeling a home.

The work and amount of care for my home, lifestyle (we lived in the house during the construction), and quality of work was evident from day one until completion. I would highly recommend this company to anyone who is in need of a home project or upgrades.

I am pleased beyond measure with my newly updated home and cannot thank Phoenix Home Remodeling enough for their time, effort, and personalization they put into making this project well worth the investment. Thank you PHR!!”

Julie M.

“I highly recommend PHR for your home remodeling needs! You start off the process with Jeremy, who walks you through the step by steps of how they operate and makes sure that PHR and you are compatible (making sure the job scope fits their abilities/size). It’s a very detailed approach and is very informative, regardless if you stick with them for the project or not.

Once we signed the contract to start work, we met with Jason, who is PHR’s interior designer, who helped us pick out materials and the layout of our office based on an image we had found on the internet. After that was settled, Mark and Ben came over for measurements and to discuss the game plan for the renovation.

We requested that the project be done before our new baby arrived and they nailed it!
Ben handled the project management side and Mark handled the various subcontractors and a bunch of work. Whenever I pointed out something that was flawed, Mark was sure to take care of whatever the concern was, no questions asked.

He was very meticulous in his work and it showed off in the end. Our office turned out fantastic and we are so happy that PHR was able to deliver on time and on budget. Jeremy comes back at the end to make sure everything went smoothly and sign off on the final delivery.

We plan on doing more renovations in the coming years and PHR will certainly be the first contractor we reach out to! Thanks guys!”

Devon M.

Most people love their house after a renovation, but not so many can say they loved the process….I did!

This company holds itself to such a high standard of workmanship and communication, it exceeded all my expectations.
I am a perfectionist, but so are they.

They love their work. They explain processes, show up on time, guide you when needed, answer calls and concerns immediately.

The finished product is amazing.

At the end of the process we felt like family! What more can I say?

Donna W.

“Jeremy and the rest of the team were great to work within remodeling our bathroom.

Although small, it was a technically complex remodel with limited space.

They did an excellent job from start to finish, and we were updated every step of the way.”

Brian A.

“We had this company come out and give our kitchen a facelift (new sink, countertops and backsplash).

While we didn’t have a huge project we were very impressed with this company.

They were easy to communicate with and always on time. The workers who came into our home were polite. We worked with their designer, Jason and he was great.

Throughout the whole process, we always knew what was coming and what was expected of us. Looking forward to working with them in the future for our bathrooms.”

Charlie B.

Phoenix Home Remodeling recently remodeled my kitchen and master bath.

Jeremy, Ben, and Mark are incredibly professional! We chose designer cabinets which take a bit longer, and the results are incredible and very high quality!

Both the kitchen and master bath and many other projects they completed throughout my entire home are perfect and exactly how I dreamed they would turn out!

Several friends and family have been to my newly remodeled home and they can’t get over how amazing it looks! The quality of the work is beyond my expectations!

Phoenix Home Remodeling is a company I would definitely hire again; a truly top-notch company!

Dawn W.

“I don’t have a ton of experience with remodels (this was our first) but I can’t imagine the process being any smoother.

The Phoenix Home Remodeling team is a well-oiled machine. They kept our fairly substantial remodel (flooring, 3 bathrooms, Kitchen, Paint and more) on time and on budget.

Even after we added a large amount of scope to the project (decided to do all 3 bathrooms) they still finished the project within a week of their original estimate.

The quality was outstanding, but their communication was even better. I text Ben (PM) regularly through the process and they always kept me up to date which helped a ton.

As it is with most things, you get what you pay for, and hiring Phoenix Home remodeling is a decision I would make over and over. They might not be the cheapest option, but they are undoubtedly the best.

I hope this review is helpful for anyone looking to get their home remodeled. This is definitely the company to hire.”

Ben A.

“I can’t say enough wonderful things about Phoenix Home Remodeling! I love my new bathroom. The whole team is incredibly professional, and each person on it excels in their area of expertise.

Jeremy has established a wonderful system and provides so much valuable information and I love the software system he uses. I always felt well-informed, and my questions and requests were responded to quickly. Jason, the Designer, took my few ideas and came up with a design that was both beautiful and highly functional.

The guys who did the work – Ben, Mark, Garin and all of the others – worked so hard, their work was perfection, and before they left every day, the area was clean and organized.

I’ve heard of people so tired of having workers in their house and problems associated with remodels, but these guys were so great, professional and the whole process was so easy and went so fast! Thank you, Phoenix Home Remodeling!”

Valerie P.

“We recently remodeled our master bathroom with Phoenix Home Remodeling. After having at least six other companies come through and give us a bid, we never felt comfortable.
Then we met with Phoenix Home Remodeling.

They were upfront, honest, and able to answer our questions. We decided to move ahead with Phoenix Home Remodeling for the project.

Then the entire process was fantastic. We were able to diagram out every single thing we wanted, and they made it happen. We had good dialogue throughout.

Every one of their employees was very pleasant, on time every day, and worked with us around our schedule.

And the end result is beautiful. We are extremely pleased with our new bathroom.

Special shoutout to Lupe on the tile work. It is immaculate.”

Darren B.

“In the first stages of researching people to do a bathroom remodel, I reached out to friends & co-workers. I received ZERO recommendations from them, but a few “who not to work with” as well as hearing the story of how one of my co-workers had an open BBB complaint against the company they used. I’ve never done this size remodel before so I was already a little nervous, but hearing their stories stressed me out!

I went online to do some research and that included NextDoor and the Living Chandler Facebook group. Checked out past “remodel” posts and noted any companies that were recommended multiple times. Once I got a fair amount of companies, I started calling them for initial consultations. After that, I narrowed it down to 3 for in-home consultations and quotes.

All 3 quotes were in the same ballpark, which was good since I didn’t feel like anyone was trying to take advantage of me. I went with Phoenix Home Remodeling (PHR) because unlike some of the others, they didn’t try to push me in a specific design direction and didn’t try to force expensive options. Seriously, one company really tried to upsell me on everything, even when I would share concerns.

Jeremy, Ben, Mark, and Jason made me feel comfortable and, while working with them, reinforced that I made the correct decision by listening to my questions and concerns. They were able to take general ideas/concepts and make them a reality! Their subs also helped reinforce that I went with the right people. Lupe (tile), Roy (vanity), Cody (woodworking, misc), and everyone else was friendly, polite, asked me questions to make sure they got things right and did a wonderful job.

Any kind of remodelling can be overwhelming, and PHR was the perfect guide through the process and helping me keep my sanity. I’ve already recommended them and will continue to do so, and I look forward to using them again! (apologies for the novel, but I can’t say enough good things about PHR)”

Valerie C.

“We had a fantastic experience with Phoenix Home Remodeling on a recent project that included redoing our kitchen, powder room, and entire downstairs floor.

Ben, Mark, and Jeremy were very professional, responsive, and courteous.

We always knew exactly what each part would cost and had a great system for managing change orders.

They brought in excellent subcontractors for all the work and always made sure we were satisfied with what was completed.

We are already planning to use them again on our master bath remodel.”

Megan S.

“Thank you so much for everything! This company is amazing! I was a nervous wreck when we bought our first “fixer-upper” home.

I had no idea where to start or what to do. Jeremy was one of the first contractors that reached out to me, out of many I contacted, calmed my nerves and walked me through every step! My house feels like a different home!

It’s beautiful, clean and everything is done to perfection!

I couldn’t imagine going with anyone else! Thank you Phoenix Home Remodeling!!”

Brittany B.

“This was our first time working with Phoenix Home Remodeling to completely remodel two bathrooms.

From start to finish they were professional and the workmanship was outstanding.

They helped guide us through our first remodel venture.

We are planning to use them again as we have a few more projects to get done.”

Susan M.

“As a commercial contractor, my experience with residential contractors have been less than stellar so I am generally jaded towards them.

These folks are not like residential contractors.

These guys have a good business model in my opinion and do excellent work!

On-time, reasonably priced, and quality installation.

Our first remodel and largest expense outside of the home or auto purchase and they made it as easy as possible for us.

If you can wait for this team to do your remodel you will not be sorry.”

Colin P.

“Phoenix Home Remodeling did all of the heavy liftings on a fix and flip project for me!

It’s was only my second project and these guys made it a nice and easy experience.

In the fix and flip world, or life in general, you hear horror stories about how contractors have been a nightmare….NOT THESE GUYS!!!

Super friendly, prompt, kept a clean and neat work site.

I’d use them again and def recommend to anyone that asks. I’ll def be calling them for the next one…”

Felipe M.

“They were outstanding start to finish. I got multiple quotes and their price was very fair. I immediately trusted them.

They communicate very well and did throughout the whole process.

They are detail-oriented which is important during a kitchen remodel. They got all our work done within the expected timeline.

Some companies in this space look to take advantage of homeowners but not Phoenix Home Remodeling. They are the best and we will use them again.”

Justin S.

“Remodeling with Phoenix Home Remodeling was AMAZING! We completely remodeled the second level of our home: master bathroom, guest bathroom all flooring on the second level including a dual staircase.

From the ease of scheduling the initial appointment to the final walk through each step of the way exceeded our expectations!!

Jeremy, Mark, Ben and Townsend were a pleasure to work with. Their dedication and attention to detail, scheduling of each part of the remodel and the quality of work completed was exactly as promised. Home remodeling projects can get off track with problems or issues and we were pleased that our whole remodel was right on track or completed earlier than expected.

We were always informed of any slight change of plan and communication through the whole process was outstanding.

Thank you, Jeremy, Mark, Ben and Townsend! We LOVE our “new” home! We highly recommend Phoenix Home Remodeling!!”

Mary T.

“Phoenix Home Remodeling recently completed the remodel of our guest and master bathrooms.

We are extremely pleased with the quality of their work, their attention to detail and the professionalism displayed by every person (plumbers, tile setters, counter installers, shower doors and glass team, etc.) who worked on our project.

Jeremy and Mark were great to work with and provided an exceptional level of customer service.

I would especially like to thank Townsend Saunders, (project manager) for providing outstanding communication, flexibility and completing the project on time and within budget as promised.

I highly recommend this company for any type of home remodeling projects.”

Paul D.

“This was my first experience with a remodel. Phoenix Home Remodeling redid both of my bathrooms and they look amazing!!

Great attention to detail, reasonable prices, and they finished within the estimated timeframe.

Jeremy and Mark were so easy to reach with questions and they responded very quickly, usually within the hour.

I don’t think you could find a more organized remodeling company! Thank you!!”

Kimberly C.

“We have worked with Phoenix Home Remodeling on a few jobs recently and are really impressed by their renovation work.

I’ve seen their bathroom remodels, kitchen remodels and other interiors remodel work. Their attention to detail on this renos is fantastic.

I’ve never seen such organized contractors in Phoenix when it comes to their technology, scheduling, and processes.

If you need a good home to remodel contractor in Arizona, Phoenix Home Remodeling is amazing.”

Fernando D.

“Phx Home Remodeling is great. You hear nightmares all the time about contractors that don’t follow through, do poor work, and can be very difficult with whom to work.

These guys were excellent on every front. They were always on time, very considerate, easy to work with when you run into issues, and outstanding quality.

It is so nice to find a group like this in a very hit or miss industry.”

Rhet A.

“From the first contact to finish the experience was beyond my expectations! The communication, collaboration, and attention to detail was first class.

The bathroom tub removal & shower install was completed on time and at budget.

I can’t wait to start an even bigger project with Phoenix Home Remodeling.”

Elizabeth N.

“We couldn’t be happier with our bathroom remodel by Phoenix Home Remodeling.

They nailed my vision to a tee and made a process which is usually unorganized, stressful and unpleasant all around, into a breeze.

From start to finish they answered any questions that came up, gave us advice on finishes, showed up daily on time and was in constant communication with us about the project.

To top it all off, they finished our project early! Who doesn’t like that!

All in all a complete win with this company. Thank you Phoenix Home Remodeling!”

Lisa S.

“We had two bathrooms fully remodeled and they look great!

I was impressed with the communication. We were updated along the way and were always told when someone would be at our house.

If we needed a question answered, we always received a quick response. We plan to use Phoenix Home Remodeling for our kitchen as well.”

Leslie L.

“Phoenix Home Remodeling did a fantastic job for me. They did all my floors, 2 bathrooms and my kitchen in 5 weeks (one of which I was away on vacation) without going a dollar over the original budget.

Ben’s project management skills take all the work off of me. All I had to do was pick things out and he did the rest. Mark did a fantastic job with every detail. His workmanship is exceptional as is the work of their title team.

I couldn’t be happier with the results, the price and most of all the overall customer experience. We all know how hard it is to find trustworthy contractors in this area because there’s so much demand.

I’m glad I found PHR and I will be gladly referring them to anyone that asks. Thanks guys…”

Dave B.

“I had the wonderful experience of doing a 3 bathroom remodel, and many other add ons, with Phoenix Home Remodel in the fall of 2019.

The entire team was extremely professional, easy to communicate with, reasonably priced and fabulous to work with. From the initial meeting with Jeremy to the final walkthrough, they made the entire process easy and manageable.

Loved the app to track the whole process, loved when Mark was able to explain my vision to plumbers, glass, tile and the many other trades that we were working with. If you are ready to remodel, give them a call.”

Debbie S.

“We hired Phoenix Home Remodeling, after meeting with and receiving quotes from several other companies, to remodel our master bathroom.

We were so very impressed with the communication, support, and reliability we experienced, from our initial appointment through our entire remodel.

Every trade that came to our home to complete the project was equally professional.

We are so pleased with our new bathroom and appreciate that Ben, Mark, and Jeremy were always available to answer questions, respond to requests, and help us create our new space.”

Michele L.

“We loved Phoenix Home Remodeling.

They gave us a three-week estimate to completely redo our kitchen – from demo to rebuild. They had it completed in 1.5 weeks!

They truly care about their work and their customers and it showed throughout the entire process.”

Ben P.

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