Design Build VS General Contractor

Which one is best for the homeowner?

It is no secret that working with a contractor can be excruciatingly stressful and costly because they increase the price once the project starts, make a mess of your house, don't return phone calls, lack communication skills, along with taking weeks if not months longer than what they said they would.

In the United States, 79% of homeowners agree that having lower risks is the primary reason they chose to work with a Design-Build company.

What is the Design-Build Construction Model?

Homeowners have much more power and control over things in the design-build process. Some contractors don’t like it, but we know it is the best business model for the homeowner.

A regular general contractor will spend 30-60 minutes in your home and then base that short amount of time on your remodel proposal. This is why remodeling companies are notorious for drastically increasing the price on you once the project starts.

With the Design-Build construction model, you pay the company to develop the scope of work for the project, while adhering to your budget, creating the designs and spec book, along with all of the planning upfront.

We do an in-home evaluation and provide a proposal before the homeowner decides if they want to do the package.

Essentially, we put everything on paper before swinging hammers. This feasibility, planning, & design process usually takes 4-8 weeks depending on how many rooms are being remodeled and how extensive the remodel is.

You own the entire design, planning and scope of work package. So you can use it with any remodel company you'd like.
If you choose to use Phoenix Home Remodeling for the construction, the retainer is proactively applied to your remodel costs.

Why Design-Build & How It Helps Homeowners

The Design-Build system reduces risks by combining design and construction quality, cost, and scheduling into a single point of liability. Unlike the General Contractor method, you might be facing problems such as inaccurate estimates, project disputes, design changes, etc. The responsibility for those situations gets put on the homeowner, which is not ideal.

Since the design & construction services are delivered under a single remodel company, Design-Build services reduce risks and management requirements.

Ultimately, this means a Design-Build project is typically higher quality, lower cost, and completed on schedule.

Something to consider...

When you are looking to spend tens of thousands of dollars, having to commit all of that with a construction contract right off the bat is risky.

This is the riskiest industry, and you are paying a lot of money upfront for nothing tangible at first. You don’t know exactly what you are buying. With design build, you pay for the feasibility, planning, and designs.

Then you decide if you want to work with that same company or take the entire ready-to-go package to another contractor.

You own the entire package.

Lets say a pandemic hits… you can hit pause at end of design package and hold off on the construction.

Remodeling is already so hard as it is regardless of how organized, caring, and process driven the company is.

When we are making decisions on the go, many issues can arise that could be avoided through feasibility assessments, planning, design renders, and picking selections.

Imagine that you don’t have the feasibility assessment along with the designing and planning in the beginning and you are several weeks into construction and the company comes back and tells you - we can’t do what you wanted.

Well thats very disappointing. Or worse, they say yeah we can do it but its going to be another $8k.

You can avoid those bad surprises with the design build process.

We DO NOT Underbid Like Some Phoenix Contractors

There is a large well-known remodeling company in Phoenix that purposely underbids to win the business and then their project managers are paid commission to do change orders to raise the price on homeowners.

We hired an employee that worked for this company and explained how it is an actual defined process to purposely keep the quote low at the time of contract signing to then have the Project Manager get paid more to raise it on the homeowner.

You could be an attorney and yell at or threaten the contractor all you want, but if you don’t pay them the extra amount you are in breach of contract and they can walk off your job or put a lien on your house.

We do the design-build business model where you pay us for the feasibility, planning, & design package first. Once everything has been planned out and all design items have been chosen, we can provide the actual price so you don’t have a bad surprise later on.

This process is great because you can make adjustments so you can balance your wallet with your wishlist before you get to the construction phase.

You then choose if you want to work with us for the construction phase so it gives the homeowner much more control. This process also makes sure we are a good fit for one another before doing the construction phase.

Homeowner Benefits Of The Design-Build Model

Minimize Homeowner Risk

Being locked into a construction agreement without knowing what materials will cost, hoe much the total remodel will cost, how it will look, and not having it planned out is extremely risky. We plan out everything in advance, which then allows us to provide the actual remodel cost, and then you decide if you want to sign the construction agreement.
Hiring a general contractor involves multiple 3rd party vendors which unfortunately can fall on the homeowner to manage & dispute. The design–build system combines the design & construction roles into a single point of liability. The designer & contractor are held accountable for working together from design to post-construction allowing them to quickly handle any issue or discrepancy that could arise.
The fewer companies or people involved, shorter time frames, more planning, not having the price increase on you and a dozen other factors make this less risky for the homeowner.

Accurate & Controlled Budget

A basic general contractor spending 30 minutes at your home and then giving you a correct price in unrealistic and irresponsible on their part.
Homeowners don’t know and they shouldn’t be expected to know remodeling costs, the process, and everything else involved. We plan out everything in advance and work with you on your budget so that way you get the remodel you want that aligns with your target investment. This is all done before you commit to signing a construction agreement.
A design-build team works closely with you early in the process. During this time, you are presented with product options and material selections that not only fit your design style but also align with your budget.
Homeowners benefit significantly from obtaining early cost assessments, making decisions based on product availability, and even changing the scope of the project to accommodate “must have” items before the design is complete.

Communication & Transparency

As a design-build firm, you work with an integrated team of design and production staff who all adhere to our renown customer service standards. All issues and project developments related to your project are openly shared and communicated with our design-build team.
Specific design & construction details are being developed throughout the entire process and the focus stays on owner “value”. The communication benefits of working with a design professional and a construction expert at the same time ensures that potential problems are discovered before the project starts. This creates a transparency a general contractor cannot provide.
This will cut down on any complications arising from miscommunication as well as maintaining candid advise to the homeowner.

Saving Money / Lower Cost

The homeowner saves money by eliminating redesign fees and receiving valuable cost-saving advice during the design, planning, and construction process.
With design-build, cost-saving methods are utilized continuously throughout the design & construction process. Due to those reasons, design-build projects can end up saving homeowners up to 10% of the overall project costs.
With Design-Build project delivery method, you will determine a budget very early in the process, and your Design-Build company will help you to stick to it.
Potential cost savings due to a more practical approach to design since the design-build company is more likely to design with an eye toward construction costs versus a general contractor.
Having your designer, project manager, and contractor in one place saves you money. Rather than paying multiple companies for individual jobs, a design-build firm charges for the overall project.

Faster Project Completion

With design build, the bidding process is eliminated and the design and construction phases are overlapped. As a result, projects can move along more quickly and seamlessly, which translates into lower costs and earlier remodel project completion.
We get your project done faster since everything is planned out. That means we are in your house for less time - weeks sometimes even months compared to some general contractors.
In a design-build firm, because designers and contractors work together to secure project details at the start of the project there are fewer changes that can cause project delays. It also saves time by purchasing materials that have long lead times early in the design phase. This preventative measure allows project activities to occur simultaneously while minimizing project delays.

Detailed scope of work & pricing

We produce a detailed written description of all work to be performed during your project, presented to you in the form of a proposal with a lump sum price. Attention to every detail during the estimating process ensures that we will deliver your project without numerous “surprises” and unwanted additional change work orders.
The design build method helps to remove ambiguity that may arise in material and construction specifications. Since the designer, engineer and builder are from the same firm, the focus remains on protecting the homeowner's interest.
This ensures the Design-Build company produces an accurate and final cost estimate. Once all of the documentation is completed, specifications and selections are made, and everything is reviewed, a final cost for the construction will be determined. This ensures there aren't the common general contractor nightmares.

Accountability and continuity

A design build company manages a project from beginning to end; from the initial planning stages to post-construction cleanup. Because of this, design-build contractors are able to work more efficiently, and the opportunity for things to be lost in translation is greatly reduced.
There are far fewer “places to hide” during the construction process because everyone is on the same page.
The smoother workflow and closer connection creates a more positive and supportive working environment.
One point of contact means clear & easy communication. When you work with a single contractor through the entire process from design through construction, you have a single source responsible for every aspect of the process including budgets, timelines, and the final result.
When the same firm is handling the design build of the project, there tends to be less back & forth over budgets and scheduling. The cost of every item is taken into account at the beginning of the process.

Single-Source Management / Teamwork / Shared Goals

Single point of responsibility, so there is no finger pointing.
The design-build process eliminates the need for the homeowner to act as a referee between the general contractor and the designer/architect/subcontractors. If something is wrong or missing, there is a team approach already in place ready to resolve the issue.
Because everyone on your Design-Build team works for the same company, everyone will be on the same page with all the design and construction needs. This makes a significant difference in the team's ability to work together seamlessly with better understanding of what the homeowner wants to achieve. Most importantly, you only need to contact one person to understand what's going on at any given moment with your house, rather than calling back and forth between 3 to 8 different companies to find out who has the "ball" right now.

Experienced Guide with specialized expertise

We have all heard the stories of design and construction getting out of hand and messy. However, design and construction should not be so stressful or chaotic. The design-build contractor acts as a trusted advisor to homeowners throughout the construction process, guiding the way to the best possible outcome. Design-build refines a process from beginning to end and manages the chaos with refined processes and experience.
Design builders have extensive experience in both design and construction. As such, they have a uniquely hands-on understanding of what it takes to turn a plan on "paper" into a well constructed remodel.
Homeowners can't be expected to understand all the intricacies and challenges with construction and the remodel process. The Design Build model is setup to walk the homeowner through all steps and the backbone of the process is the planning phase. This is a big difference in Design Build VS General Contractor.

Higher Quality

With design-build, singular responsibility drives quality and performance in every stage of the process. During the design phase, design builders are highly motivated to generate designs that are accurate & error-free. This is a vital difference comparing Design Build VS General Contractor. This motivation continues throughout the construction process, since design builders alone are accountable for the quality of the final product.
A design/build construction company should fill the role of a trusted adviser for homeowners throughout the construction process with the best possible outcome in mind. Design/build construction mitigates many of the challenges involved with scheduling, purchasing, and budgetary concerns. From beginning to end the process can be refined down into specific and defined steps. Experienced design/build teams can deliver consistent high-quality results.
With both the design and construction team working in tandem, your design will work well not only with the existing home structure but also with the construction crew’s needs. The result is high-quality workmanship that can be adjusted as needed to ensure your home fits your design and functionality needs.

Project Management Help

Save you time from managing contractors, subcontractors, designers, architects, structural engineers, inspectors, etc. If you go that route you have to collect all of their paperwork like general liability insurance, license, bond, workers comp, and all the other things you need to do to pick them, watch over them and be the project manager. Design-Build takes all of that is off of the homeowner so they don't have to be chasing people all day long for several weeks if not months.
Being less involved can be a pro as well. Because you aren’t responsible for resolving conflicts, you have less obligations to deal with. It’s a more stress and hassle-free way to construct a custom-built home. The effective communication between you, the design-builder and the rest of the team is what makes those hiring design-build firms much happier and more satisfied with their results.
The design and construction team and the homeowner work together as a team to create a relationship that would be impossible with each working in isolation. No disputes between the designer and contractor over design errors or interpretations, or the “right” way to build. Should result in very few change orders or upcharges related to unclear or incomplete plans and specs.

Process

You always have one point of contact for each phase so it is a one-stop-shop.
All of the planning, tear down, construction, clean up, project management, and other items are “under one roof”.
No disputes between the designer and contractor over design errors or interpretations, or the “right” way to build. This provides a smooth process that homeowners love being a part of.
In design-build firms, everyone is on the same page, and the design is completed with any potential construction issues in mind. The design renderings & scope of work get passed directly to the construction team to have the process streamlined with clear communication.
The process of picking your design selection items like plumbing fixtures, electrical fixtures, cabinets, countertops, etc. is much easier with a designer. This is a helpful difference of Design Build VS General Contractor. The designer not only helps you pick out all of your items, but they help you find ways to save money on those items.

Would You Prefer Design Build VS General Contractor?

Here is a quick way to compare the Design Build Remodel Company versus a General Contractor

Design Build Company

Fixed all included price
Transparency
Clear and documented scope of work from many hours of collaboration
Excellent communication
Defined and structured process to ensure a great homeowner experience
Questions asked that improve your remodel project
Quality craftsmanship
Proven, quality products & materials
Best practices used for remodeling
In-house design expertise
Clean, organized worksite
Homeowner expectations met
Your home left better than when we started

General Contractor

Estimated low price from 1 meeting lasting 30-60 minutes
Can't be transparent when you don't provide the time to walk through all of these items to let homeowners know what to expect
Vague scope of work
Subpar communication
Most general contractors have little to no process setup
Very little time allotted for questions, causing issues during the remodel project
No discussion or planning design phase so risking mediocre or subpar materials.
If not Design Build, they aren't using the best practices for remodeling
Little to no design expertise
Lack of organization causing errors and stress for homeowners
Your home potentially left messy
Homeowner expectations usually not met

Thoughts on Design-Build

Here is a question to consider...

“If we don’t design it, how can we price it? ”

If your space isn't designed up front, how could you possibly get a correct price from the remodel? If that part of the planning isn't done, think of all the issues that will come up as the project starts.

"How much can a 30-60 min visit at your home do to get all of your needs, ensure everything is functionally planned, and priced correctly? "

How Much Does The Design Build Package Cost?

Design-build remodel companies have 3 different ways they charge for the Feasibility, Planning, & Design Package:

- The first one is a flat rate of around $1,000 - $6,000 per room being remodeled.

- The second one is to charge 5% - 10% of the total project cost.

- The third one is to charge an hourly rate usually between $100 - $250/hr.

We charge $1,500 per full room remodeled for the Feasibility, Planning, & Design package.

We can often offer multi-project discounts. Small projects like a 1/2 bathroom can often be considered a partial project at a reduced amount. We do not charge this package for separate projects such as flooring or painting.

This per-room pricing model allows homeowners to know the exact price while not having any conflict of interest with the other options such as an hourly or percentage based retainer.

We do an in-home evaluation and provide a proposal before the homeowner decides if they want to do the feasibility, planning, & design phase.

The Feasibility, Planning, and Design Retainer is proactively credited towards your remodel costs on the proposal when you move forward with Phoenix Home Remodeling for the construction phase.

If you are interested in our Feasibility, Planning, & Design Package, you can purchase it here:

Yes I want to purchase the Feasibility, Planning, & Design Package

If you have questions you want to discuss over the phone, or haven't had to a chance to see if we are a good fit for each other, check out the page with the button below:

See if we are a good fit for one another

What Do I Get With The Design-Build Feasibility, Planning, & Design Retainer Package?

Design consultations with our Certified Designer

You be able to discuss your design tastes (even if you aren't sure what they are we help you discover them) and our designer will help with all aspects of the design, space planning and layout.

This eliminates any surprises that can normally happen with a remodel.

Expert advice from the design & functionality standpoints

While design is very important, so is the functionality, which is often missed with certain types of designers.

We will help ensure the functionality of the space(s) is well thought out and you love using it.

We help you solve the issues you have with your space.

Design renderings so you know what your remodel will look like

The design renderings will show any changes to the layout or structure of your space(s).

You'll be able to see the actual selection items you have chosen such as cabinets, countertops, backsplash, flooring, lighting, plumbing fixtures, electrical fixtures, paint and other items in color.

This ensures you get the look exactly as you want it before you start construction.

Get a budget estimation so you know what it will cost and adjust accordingly

One of the biggest complaints consumers make against contractors is having them increase the price after the project starts.

One of the reasons for this is because the design and scope of work aren't planned out ahead of time.

This package ensures everything is thought through, designed and prepared for when you are ready to remodel.

Scope of work with details on what needs to be remodeled and what is covered

Another reason contractors have the 2nd most complaints in the US is because items are missed and the contractor has to drastically increase the price on you.

We will provide a detailed scope of work that ensures everything is included and there is no big surprises later on.

This way you also know what construction elements are involved during your remodel.

Design selection items along with allowances for each item

From our years of experience we have noticed picking selection design items can be intimidating for many homeowners.

This eliminates that stress and makes it a fun process for homeowners!

It also ensures your designer helps you pick items that go well together and you know the total price for all design selection items so there are no bad surprises.

Homeowners can actually enjoy the remodel with this process & package.

Everything you need for design and construction

Design Renders, Scope of Work and Help Choosing Selection items

We meet at your home to discuss the layout you want.
You provide pictures and photos that inspire you.
We'll discuss your options from both a design & functionality standpoint.
Measure all affected areas for written documentation of exact size and location of all physical features.
Includes design help for 1 room.
Create design renders to your liking with multiple revisions.
A detailed scope of work from the design needs.
Help with going to all our preferred vendors to pick your selection items and/or we can bring the samples to your home.

Takeaways

Design renders specific to your wants & needs.
What is possible for your remodel and what will be required.
Detailed scope of work along with all items you'll need.
Detailed list of selection items along with allowance amounts.
Our designer helps you choose all of your selection items.

We do an in-home evaluation and provide a proposal before the homeowner decides if they want to do the package.

You own the entire design, planning and scope of work package. So you can use it with any remodel company you'd like.

If you choose to use Phoenix Home Remodeling for the construction, the retainer is applied to your remodel costs.

When you work with us, your remodel project is going to be so well thought out and detailed which will keep us on budget and keep us on schedule.

When a contractor does the demo and tears up your space, it going to be a major inconvenience and we don’t want this project to drag on for 4-8 weeks longer due to not having things planned, all design items chosen, and all materials on site ready to go.

If you are interested in our Feasibility, Planning, & Design Package, you can purchase it here:

Yes I want to purchase the Feasibility, Planning, & Design Package

If you have questions you want to discuss over the phone, or haven't had to a chance to see if we are a good fit for each other, check out the page with the button below:

See if we are a good fit for one another

What Your Neighbors Are Saying

(Hover over a review to pause the slider)

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“We recently used Phoenix Home Remodeling to remodel our early 2000’s Kitchen.

The process was very easy and we enjoyed getting to know the team that came to do the work!

We appreciated the straightforward approach to the overall plan, expectations, timing, and cost.

This is a local to Ahwatukee company which was very reassuring that these folks not only work but live in this community with their name on the line.

Communication was seamless and the work was exactly what we wanted!

We will definitely use them again for future work and highly recommend them.

Thanks for a great experience, and fantastic results!”

Maggie M.

“Thank you to Phoenix Home Remodeling for the terrific job they did with our bathrooms!

They exceeded our expectations and we are just thrilled with the way everything turned out.

Mark, Ben, and Jeremy are responsive, helpful, skilled and easy to work with.

Their level of craftsmanship and attention to detail is beyond reproach.

We are so grateful for their professionalism and hard work, and recommend them highly!”

Priscilla W.

“I was nervous about hiring a home remodel contractor because of the stories I’ve heard.

The info they gave helped me evaluate companies and then choose phoenix home remodeling.

Their communication was better than I expected, they kept things clean.

The online tool they used made things easier and I always knew what was going on.

All my remodels turned out amazing and I’m very happy! Things went pretty smooth and I am very glad I chose phoenix home remodeling. Thank you!”

Jessica C.

“Very professional, excellent communication, delivered on budget.

Timeline was lengthened due to a wrong part (my fault). As soon as it came in they were back out immediately to finish the job.

I’ve worked with them twice in 2 years (partial hall bath and complete master bath redo) and I absolutely would hire them again.”

Elizabeth N.

“Almost a year later and I’m still in love with my kitchen!!!

Thanks to Phoenix Home Remodeling for doing such an amazing job transforming my entire house!!

They were so awesome to work with and so reliable!!
If you are in the market to remodel, whether it’s a whole home or just a bathroom, definitely give them a call!!!”

Brittany B.

“Phoenix Home Remodeling recently remodeled our master shower!

It was an amazing experience from the beginning to the completion of the project.

They informed us the whole process, showed up on time, communicated with us the progress every day, and the area was cleaned and organized when they left daily.

I can’t say enough wonderful things about the whole team. A+++++!

We love Phoenix Home Remodeling so much that we already recommended them to our friends and neighbors.”

Shujuan (Lucy)

“If you are looking for an dependable, affordable, and quality-driven remodeling company for your home, you can’t go wrong with Phoenix Home Remodeling.

Jeremy, Ben, and Mark (and Garren and Aaron) pay special attention to all details and strive to make sure the customer is happy with the end product.

For almost seven weeks PHR was in our home transforming our two old and dated bathrooms into modern and stylish bathrooms.

We couldn’t be happier with the results. Thanks, PHR! We’ll use your services again!”

Joseph M.

“Phoenix Home Remodeling is a quality company both in service and in workmanship.

What I valued most, however, was their willingness to work with me as an equal partner to help me reach the vision I had for creating a beautiful new master bathroom.

The employees of this company are people of utmost integrity and I trusted their judgment as we worked together to create this new extraordinary space.

I could not have chosen a better company and my expectations were reached and even exceeded.

I am so grateful.”

Donna B.

“Jeremy, Ben & Mark did a wonderful job.

Very professional, always showed up on time & kept me advised every step of the way.

I will absolutely use them again.”

Tish D.

“Remodeling is such a daunting concept…until you meet the guys at Phoenix Home Remodeling.

From the initial conversation, we were made to feel that our vision didn’t seem too far fetched after all! We gave them a long wish list and they took the time to provide the quote for each item allowing us to prioritize.

The quote left no room for big surprises. They were always accessible which is very helpful to anxious homeowners! What was even more impressive was how neat they left the work area each day.

One of the many indications they really care about each home they touch. Thank you, Jeremy, Ben and Mark (in no particular order) and to your crew for everything!

We are so happy with the care you gave our home and for the many extras, you did just because.”

Maryola F.

“A big thank you to Mark, Ben and Jeremy with Phoenix Home Remodeling!! They did an AMAZING job with our SECOND remodel on our home! Our first remodel was our master and guest bathrooms and our complete flooring on our second level. This time they did a complete remodel on our family room wall/TV niche.

Once again their level of service, commitment, timely completion and perfection of work done was above and beyond. They make any remodel as easy as possible. They communicate each and every step and follow through with precision. Thank you again!!!!

We HIGHLY recommend Phoenix Home Remodeling!

Mary T.

“Phoenix Home Remodeling far exceeded our expectations! We remodelled our master math and partial remodel of two other bathrooms. The process was so smooth and the entire team made something that can be very stressful into a project that was enjoyable.

I appreciated the collaboration and communication throughout the entire project from start to finish. Jeremy, Ben, and Mark are absolutely amazing and we will definitely work with them again on our next project! They by far are the best of the best.”

Amy S.

“I have worked with lots of contractors and these guys impressed me with their clear communication, how clean they keep the work areas and how much they care about their customers..highly recommend them.”

Ramon H.

My wife and I were nervous to hire a home remodelling company. We chose Phoenix home Remodeling because they talked about how organized they were. That was definitely true.

They let us know what was going on at every step. Our 2 bathroom remodels look amazing. My wife and are very happy. If you are looking for a home remodelling company in Phoenix you’ll like working with them.

Ryan B.

“Mark and his team were easy to work with and their attention to detail was great. Our kitchen looks perfect just how we wanted it and we couldn’t be happier.

Thank you Phoenix Home Remodelers!!!”

Daniel O.

“They just finished up a kitchen remodel for us.

We are happy with the results and the process.

They always kept us in the loop on what was going on. It was easy to communicate and get a hold of them.

The designer was awesome to work with.
I never felt like I guessing on what to do next or when they were coming out.

That was important to me that they should up on time. I’d recommend them, and we hope to use them on future projects.”

Stephanie B.

“We had three bathrooms that were old and outdated.

One of our bathrooms was so bad, my kids dreaded using the old rusty shower. After the remodeling of the bathrooms, my kids now are proactive in using the showers.

The new showers are luxurious.

During the remodeling, they were very considerate about keeping the house very clean during the work.

the cost was reasonable too. I highly recommend Phoenix Remodeling.”

Stephen J.

“I will try to be as helpful as I can be with this review. These are the reasons why I decided to go with Phoenix Home Remodeling (PHR):

– It was a bigger project with a specific time frame, so I wanted to go with a company vs a single person. Project included moving a shower, framing out/building a new closet, adding electrical, etc.

– When I reached out to friends and co-workers for suggestions, NONE of them had worked with people they wanted to recommend. A few gave me a heads up on who not to use and one of them even had an open complaint with the BBB.

– Along with my research, I reviewed NextDoor and the Living Chandler Facebook group for bathroom/home remodel posts and noted companies with multiple recommendations. Spoke with a handful of companies over the phone and narrowed it down to 3, which I did in-home consultations and received quotes from. Fortunately, they were all close in price, so I didn’t feel like any of them were really trying to gauge me. Unfortunately, they were all close in price so I couldn’t use that as a method to narrow it down.

– I went with PHR because I felt the most comfortable with them. They didn’t try to push me in a specific design direction or try and talk me into more expensive options.

Why I have recommended and will continue to recommend Phoenix Home Remodeling (PHR)

to people and look forward to using them again:

– They listen! They pay attention to your ideas, thoughts, concerns and address them accordingly. I asked a lot of questions and they got back to me in a timely manner and never made me feel like I was bugging them.

– Even though they have designers, everyone on the team is pretty good and taking a general concept and making it a reality.

– Before the project started, I met with the team consisting of Jeremy, Ben, Mark and Jason. I was comfortable and looked forward to working with them. As important as it is to be happy with your project management team, you want to be just as happy with any subcontractors, and that team was just as amazing! Lupe (tile), Roy (vanity), Cody (woodworking/misc) and everyone else were extremely friendly, asked questions if they were unsure of something, and did a wonderful job!

– Every time I go into my bathroom, I smile =) I love using my new shower, appreciate the extra storage closet, and I don’t regret a single cent spent!”

Valerie N

“We used this business for a major master bathroom remodel.

They did what we asked.

Everyone was incredibly professional.

We are beyond pleased with results.

We can’t wait to use them again.

I highly recommend them for any remodel.”

Diana W.

“Phoenix Home Remodel just completed our Master Bathroom remodel and we could not be happier with everything that they did and how they do it.

They have a process all set up so you are kept in the loop for the entire remodel, and they will not start the remodel until all components are ordered and received which makes for a really smooth and quick remodel once they start.

Rodrigo was our designer and was super helpful in picking out fixtures and providing many choices and advice.

Ben and Mark were our project managers and were always very responsive and always let us know when they would arrive and what they would be doing and kept project running smoothly.

Lupe did a great job on the tile work and you can tell he is very good at everything tile. Scott did a great job installing the shiplap. And Roy did a great job with the cabinets.

I would highly recommend Phoenix Home Remodeling and look forward to using them again when we do our guest bathroom.”

John J.

“I didn’t do a kitchen remodel, but I had my master bathroom redone in January by Phoenix Home Remodeling.

They were friendly and had great communication. They even use an app to track all your product selections and job progress.

They uploaded photos every night when they finished work. I would definitely use them again for a project.”

Erin

“We did a complete remodel of our master bathroom and I cannot say enough positive things about our experience working with Phoenix Home Remodeling!

Starting with the initial design phase and ending with a very timely and professionally executed project plan.

If you’re looking for a contractor who is 100% committed to customer service, and doing what they said they will do, you don’t need to look any further!

Exemplary project management, regular communication, and fantastic workmanship.”

Sanya B.

“We had Phoenix Home Remodeling update our 1980’s style kitchen and master bathroom. Fantastic job! The team was very professional and friendly.

Their tile work alone is worth the price, and are easy to work with and made the process painless.

We highly recommend Phoenix Home Remodeling for your project.”

Jason A.

“It was a pleasure working with Phoenix Home Remodeling again. They helped us with our master bathroom shower remodel.

Everyone was easy to work with and my shower came out exactly how I wanted. Lupe did the shower tile and he was meticulous! Aaron and Garron were also great!

The master bathroom and hallway they used to access our house was always cleaned at the end of the day and they were respectful of our home and understanding with our baby being in the house.
They were professional, good with timelines, respectful, and helpful with our questions.

We love our master bathroom remodel! Thank you to everyone involved!”

Daniel O.

“Thanks to the super responsive, friendly, and knowledgeable team at Phoenix Home Remodeling for an amazing and courteous job well done on a facelift of our guest bathroom.

Though a small project overall (bathtub removal, shower and countertop installation) we were treated as a priority client.

The team of Jeremy, Ben, Mark, Lupe and Aaron were all extremely professional and courteous. Their communication and ALWAYS ON TIME to the job exceeded expectations.

Work was performed timely, professionally and they cleaned up in the areas they worked in. Prices are reasonable and service is top notch. We would highly recommend them to others.

Simply cannot say enough good things about Phoenix Home Remodeling and will definitely be calling them again.”

Marilyn P.

“After working with Jeremy and his team on my master bath remodel, I can honestly say I wouldn’t look elsewhere for future projects. Every person we worked with throughout the process was 100% professional and a pleasure to work with.

The initial estimates were extremely detailed and we knew exactly what to expect, which made our first big remodel much less intimidating.

The Project Manager had great attention to detail, made helpful suggestions, and ensured that everything was completed on time.

The designer was super helpful and didn’t blink an eye when I made some off-the-wall changes (like a bright blue vanity!).

The tile expert, knowing I was a little nervous about the grout color, even did a small sample and called me over to take a final look to make sure everything was perfect. Phoenix Home Remodeling is truly a class act.”

Kate G.

“I used Phoenix Home Remodeling to do a bathroom remodel for my parents.

The whole crew was fantastic!

They were always on time, friendly and incredibly respectful to my parents who were home during the whole remodel.

The completed project turned out perfectly and was exactly what we were looking for!”

Sarah G.

“It was great working with Phoenix Home Remodeling!

Overall the experience was amazing. From start to finish it went smoothly.

The final outcome was impressive.

They Remodeled our kitchen and the before and after difference was out of this world.”

Nayeli "Dora" C.

“PHR was truly incredible to work with from start to finish.
We couldn’t be happier with our final product – 3 beautiful new bathrooms – but, also with the entire process and team.

They were efficient, fair, trustworthy, communicative and SO easy to work with.

We felt confident leaving them to finish the job without us onsite and knew what was happening with the project every step of the way.

We would highly recommend them to anyone looking to remodel in the Phoenix area!”

Ashley H.

“We recently had Phoenix Home Remodeling remodel our kitchen.

They were very easy to work with from the start to finish. The project went fairly smooth even during this virus time.

The guys that came out, Ben, Mark, Aaron, were great to work with. They listened to what we wanted and did everything they could to make it work for us.

Very professional and reasonably priced.

We would highly recommend Phoenix Home Remodeling. Thanks again guys!”

Patti L.

“Phoenix Home Remodeling recently remodeled our kitchen and dining room.

this remodel included removing an interior wall and replacing flooring in multiple levels of our home.

The communication was amazing, there was never a delay in any response to our questions along the way, and we were always told what time people would be showing up to work on things for the day.

Our project stayed on budget (aside from the items we chose to upgrade) and it finished on time.

They were generally working on our home 6 days a week. I had heard so many horror stories about remodeling prior to this project, so I was truly shocked that Phoenix Home Remodeling actually exceeded my expectations!

We will be updating our bathrooms within the next couple of years and there’s absolutely no question that we will be working with PHR again.”

Whitney K.

“Easy to work with this team. I’ve worked with many contractors over the years and I must say this is the first time I’ve ever really been impressed. They showed up daily on time, worked hard the whole time they were there, listened to what we wanted, did an awesome job, completed on time as promised, fairly priced and cleaned up their job site daily. Would definitely recommend and will use them again if needed.

Thanks to Jeremy for reaching out to my request, and thanks to Mark and Ben for helping us create our dream shower!!”

Dawn G.

“We contracted with Phoenix Home Remodeling to renovate our three bathrooms and they did a fantastic job. Great communication, the project plan kept at least one bathroom functional throughout, absolutely zero corner-cutting, great attention to detail, and very clean work.

Mark, Ben and Jeremy are responsive, helpful, skilled and easy to work with. Their level of craftsmanship is something that every contractor should aspire to.

Absolutely recommend!”

Ian C.

“I had (3) Bathroom remodel and the job was completed in 6 weeks. I allow them to enter my home while I was out on vacation.

Every bathroom exceeded what I imagined.

This group is a great team.

Thanks again PHR for such a great job.”

Mary C.

“As a commercial contractor, my experience with residential contractors have been less than stellar so I am generally jaded towards them.

These folks are not like residential contractors.

These guys have a good business model in my opinion and do excellent work!

On-time, reasonably priced, and quality installation.

Our first remodel and largest expense outside of the home or auto purchase and they made it as easy as possible for us.

If you can wait for this team to do your remodel you will not be sorry.”

Colin P.

“This was our first time working with Phoenix Home Remodeling to completely remodel two bathrooms.

From start to finish they were professional and the workmanship was outstanding.

They helped guide us through our first remodel venture.

We are planning to use them again as we have a few more projects to get done.”

Susan M.

“I recently had Phoenix Home Remodeling complete renovations in both my master and guest bathrooms, kitchen, and entertainment wall in my home. I can’t tell you how happy I am with the results!!

The process they set in place and communication on a daily basis made the entire project so much easier than expected.

The use of BuilderTrend software helped to keep me on budget and communication between the team and myself seamless. The team of employees were amazing to work with; especially given this was my first time remodeling a home.

The work and amount of care for my home, lifestyle (we lived in the house during the construction), and quality of work was evident from day one until completion. I would highly recommend this company to anyone who is in need of a home project or upgrades.

I am pleased beyond measure with my newly updated home and cannot thank Phoenix Home Remodeling enough for their time, effort, and personalization they put into making this project well worth the investment. Thank you PHR!!”

Julie M.

“I highly recommend PHR for your home remodeling needs! You start off the process with Jeremy, who walks you through the step by steps of how they operate and makes sure that PHR and you are compatible (making sure the job scope fits their abilities/size). It’s a very detailed approach and is very informative, regardless if you stick with them for the project or not.

Once we signed the contract to start work, we met with Jason, who is PHR’s interior designer, who helped us pick out materials and the layout of our office based on an image we had found on the internet. After that was settled, Mark and Ben came over for measurements and to discuss the game plan for the renovation.

We requested that the project be done before our new baby arrived and they nailed it!
Ben handled the project management side and Mark handled the various subcontractors and a bunch of work. Whenever I pointed out something that was flawed, Mark was sure to take care of whatever the concern was, no questions asked.

He was very meticulous in his work and it showed off in the end. Our office turned out fantastic and we are so happy that PHR was able to deliver on time and on budget. Jeremy comes back at the end to make sure everything went smoothly and sign off on the final delivery.

We plan on doing more renovations in the coming years and PHR will certainly be the first contractor we reach out to! Thanks guys!”

Devon M.

Most people love their house after a renovation, but not so many can say they loved the process….I did!

This company holds itself to such a high standard of workmanship and communication, it exceeded all my expectations.
I am a perfectionist, but so are they.

They love their work. They explain processes, show up on time, guide you when needed, answer calls and concerns immediately.

The finished product is amazing.

At the end of the process we felt like family! What more can I say?

Donna W.

“Jeremy and the rest of the team were great to work within remodeling our bathroom.

Although small, it was a technically complex remodel with limited space.

They did an excellent job from start to finish, and we were updated every step of the way.”

Brian A.

“We had this company come out and give our kitchen a facelift (new sink, countertops and backsplash).

While we didn’t have a huge project we were very impressed with this company.

They were easy to communicate with and always on time. The workers who came into our home were polite. We worked with their designer, Jason and he was great.

Throughout the whole process, we always knew what was coming and what was expected of us. Looking forward to working with them in the future for our bathrooms.”

Charlie B.

Phoenix Home Remodeling recently remodeled my kitchen and master bath.

Jeremy, Ben, and Mark are incredibly professional! We chose designer cabinets which take a bit longer, and the results are incredible and very high quality!

Both the kitchen and master bath and many other projects they completed throughout my entire home are perfect and exactly how I dreamed they would turn out!

Several friends and family have been to my newly remodeled home and they can’t get over how amazing it looks! The quality of the work is beyond my expectations!

Phoenix Home Remodeling is a company I would definitely hire again; a truly top-notch company!

Dawn W.

“I don’t have a ton of experience with remodels (this was our first) but I can’t imagine the process being any smoother.

The Phoenix Home Remodeling team is a well-oiled machine. They kept our fairly substantial remodel (flooring, 3 bathrooms, Kitchen, Paint and more) on time and on budget.

Even after we added a large amount of scope to the project (decided to do all 3 bathrooms) they still finished the project within a week of their original estimate.

The quality was outstanding, but their communication was even better. I text Ben (PM) regularly through the process and they always kept me up to date which helped a ton.

As it is with most things, you get what you pay for, and hiring Phoenix Home remodeling is a decision I would make over and over. They might not be the cheapest option, but they are undoubtedly the best.

I hope this review is helpful for anyone looking to get their home remodeled. This is definitely the company to hire.”

Ben A.

“I can’t say enough wonderful things about Phoenix Home Remodeling! I love my new bathroom. The whole team is incredibly professional, and each person on it excels in their area of expertise.

Jeremy has established a wonderful system and provides so much valuable information and I love the software system he uses. I always felt well-informed, and my questions and requests were responded to quickly. Jason, the Designer, took my few ideas and came up with a design that was both beautiful and highly functional.

The guys who did the work – Ben, Mark, Garin and all of the others – worked so hard, their work was perfection, and before they left every day, the area was clean and organized.

I’ve heard of people so tired of having workers in their house and problems associated with remodels, but these guys were so great, professional and the whole process was so easy and went so fast! Thank you, Phoenix Home Remodeling!”

Valerie P.

“We recently remodeled our master bathroom with Phoenix Home Remodeling. After having at least six other companies come through and give us a bid, we never felt comfortable.
Then we met with Phoenix Home Remodeling.

They were upfront, honest, and able to answer our questions. We decided to move ahead with Phoenix Home Remodeling for the project.

Then the entire process was fantastic. We were able to diagram out every single thing we wanted, and they made it happen. We had good dialogue throughout.

Every one of their employees was very pleasant, on time every day, and worked with us around our schedule.

And the end result is beautiful. We are extremely pleased with our new bathroom.

Special shoutout to Lupe on the tile work. It is immaculate.”

Darren B.

“In the first stages of researching people to do a bathroom remodel, I reached out to friends & co-workers. I received ZERO recommendations from them, but a few “who not to work with” as well as hearing the story of how one of my co-workers had an open BBB complaint against the company they used. I’ve never done this size remodel before so I was already a little nervous, but hearing their stories stressed me out!

I went online to do some research and that included NextDoor and the Living Chandler Facebook group. Checked out past “remodel” posts and noted any companies that were recommended multiple times. Once I got a fair amount of companies, I started calling them for initial consultations. After that, I narrowed it down to 3 for in-home consultations and quotes.

All 3 quotes were in the same ballpark, which was good since I didn’t feel like anyone was trying to take advantage of me. I went with Phoenix Home Remodeling (PHR) because unlike some of the others, they didn’t try to push me in a specific design direction and didn’t try to force expensive options. Seriously, one company really tried to upsell me on everything, even when I would share concerns.

Jeremy, Ben, Mark, and Jason made me feel comfortable and, while working with them, reinforced that I made the correct decision by listening to my questions and concerns. They were able to take general ideas/concepts and make them a reality! Their subs also helped reinforce that I went with the right people. Lupe (tile), Roy (vanity), Cody (woodworking, misc), and everyone else was friendly, polite, asked me questions to make sure they got things right and did a wonderful job.

Any kind of remodelling can be overwhelming, and PHR was the perfect guide through the process and helping me keep my sanity. I’ve already recommended them and will continue to do so, and I look forward to using them again! (apologies for the novel, but I can’t say enough good things about PHR)”

Valerie C.

“We had a fantastic experience with Phoenix Home Remodeling on a recent project that included redoing our kitchen, powder room, and entire downstairs floor.

Ben, Mark, and Jeremy were very professional, responsive, and courteous.

We always knew exactly what each part would cost and had a great system for managing change orders.

They brought in excellent subcontractors for all the work and always made sure we were satisfied with what was completed.

We are already planning to use them again on our master bath remodel.”

Megan S.

“Thank you so much for everything! This company is amazing! I was a nervous wreck when we bought our first “fixer-upper” home.

I had no idea where to start or what to do. Jeremy was one of the first contractors that reached out to me, out of many I contacted, calmed my nerves and walked me through every step! My house feels like a different home!

It’s beautiful, clean and everything is done to perfection!

I couldn’t imagine going with anyone else! Thank you Phoenix Home Remodeling!!”

Brittany B.

“Phoenix Home Remodeling did all of the heavy liftings on a fix and flip project for me!

It’s was only my second project and these guys made it a nice and easy experience.

In the fix and flip world, or life in general, you hear horror stories about how contractors have been a nightmare….NOT THESE GUYS!!!

Super friendly, prompt, kept a clean and neat work site.

I’d use them again and def recommend to anyone that asks. I’ll def be calling them for the next one…”

Felipe M.

“We hired Phoenix Home Remodeling, after meeting with and receiving quotes from several other companies, to remodel our master bathroom.

We were so very impressed with the communication, support, and reliability we experienced, from our initial appointment through our entire remodel.

Every trade that came to our home to complete the project was equally professional.

We are so pleased with our new bathroom and appreciate that Ben, Mark, and Jeremy were always available to answer questions, respond to requests, and help us create our new space.”

Michele L.

“My husband and I recently completed a home remodel through Phoenix Home Remodeling that included replacement of the living room floor, new kitchen, laundry room and master bath.

They were recommended to us through a blog that services my daughter’s neighborhood in Gilbert. We did do our due diligence and got 4 estimates but ultimately chose Phoenix Home Remodeling.

We found the company to be reputable with clear and honest communication throughout the process.

They updated us with any changes to the original plan/pricing and finished the project within their estimated timeframe. Most importantly, they were sensitive to our concerns about the safety of our home and were respectful of the condition of our home.

We would most definitely use them again for another home remodeling project.”

Annette B.

“We love Phoenix Home Remodeling! They did an amazing job on our bathrooms as well as the kitchen and den.

They were very prompt with answering our emails and calls as well as addressing any concerns we had.

Highly recommend Phoenix Home Remodeling for your next renovation!”

Jeong K.

“Deciding to remodel my house interior was a major decision.

The scary part of this decision, I lived out of state in NY. I was fortunate enough to still have the first house I purchased while living in AZ. After reviewing various contractors, I felt the most comfortable with Phoenix Home Remodeling.

I have to admit that this was the most stress-free, easy-going process I ever experienced. I was able to keep in contact with Ben even with a 3 hour time difference.

I was informed about the progress of my project by phone and was also sent photos. The final results of my remodel were above my expectations.

My place looks great! Thanks to Ben and his crew.”

Kelly G.

“They were outstanding start to finish. I got multiple quotes and their price was very fair. I immediately trusted them.

They communicate very well and did throughout the whole process.

They are detail-oriented which is important during a kitchen remodel. They got all our work done within the expected timeline.

Some companies in this space look to take advantage of homeowners but not Phoenix Home Remodeling. They are the best and we will use them again.”

Justin S.

“Remodeling with Phoenix Home Remodeling was AMAZING! We completely remodeled the second level of our home: master bathroom, guest bathroom all flooring on the second level including a dual staircase.

From the ease of scheduling the initial appointment to the final walk through each step of the way exceeded our expectations!!

Jeremy, Mark, Ben and Townsend were a pleasure to work with. Their dedication and attention to detail, scheduling of each part of the remodel and the quality of work completed was exactly as promised. Home remodeling projects can get off track with problems or issues and we were pleased that our whole remodel was right on track or completed earlier than expected.

We were always informed of any slight change of plan and communication through the whole process was outstanding.

Thank you, Jeremy, Mark, Ben and Townsend! We LOVE our “new” home! We highly recommend Phoenix Home Remodeling!!”

Mary T.

“Phoenix Home Remodeling recently completed the remodel of our guest and master bathrooms.

We are extremely pleased with the quality of their work, their attention to detail and the professionalism displayed by every person (plumbers, tile setters, counter installers, shower doors and glass team, etc.) who worked on our project.

Jeremy and Mark were great to work with and provided an exceptional level of customer service.

I would especially like to thank Townsend Saunders, (project manager) for providing outstanding communication, flexibility and completing the project on time and within budget as promised.

I highly recommend this company for any type of home remodeling projects.”

Paul D.

“This was my first experience with a remodel. Phoenix Home Remodeling redid both of my bathrooms and they look amazing!!

Great attention to detail, reasonable prices, and they finished within the estimated timeframe.

Jeremy and Mark were so easy to reach with questions and they responded very quickly, usually within the hour.

I don’t think you could find a more organized remodeling company! Thank you!!”

Kimberly C.

“We have worked with Phoenix Home Remodeling on a few jobs recently and are really impressed by their renovation work.

I’ve seen their bathroom remodels, kitchen remodels and other interiors remodel work. Their attention to detail on this renos is fantastic.

I’ve never seen such organized contractors in Phoenix when it comes to their technology, scheduling, and processes.

If you need a good home to remodel contractor in Arizona, Phoenix Home Remodeling is amazing.”

Fernando D.

“Phx Home Remodeling is great. You hear nightmares all the time about contractors that don’t follow through, do poor work, and can be very difficult with whom to work.

These guys were excellent on every front. They were always on time, very considerate, easy to work with when you run into issues, and outstanding quality.

It is so nice to find a group like this in a very hit or miss industry.”

Rhet A.

“From the first contact to finish the experience was beyond my expectations! The communication, collaboration, and attention to detail was first class.

The bathroom tub removal & shower install was completed on time and at budget.

I can’t wait to start an even bigger project with Phoenix Home Remodeling.”

Elizabeth N.

“We couldn’t be happier with our bathroom remodel by Phoenix Home Remodeling.

They nailed my vision to a tee and made a process which is usually unorganized, stressful and unpleasant all around, into a breeze.

From start to finish they answered any questions that came up, gave us advice on finishes, showed up daily on time and was in constant communication with us about the project.

To top it all off, they finished our project early! Who doesn’t like that!

All in all a complete win with this company. Thank you Phoenix Home Remodeling!”

Lisa S.

“We had two bathrooms fully remodeled and they look great!

I was impressed with the communication. We were updated along the way and were always told when someone would be at our house.

If we needed a question answered, we always received a quick response. We plan to use Phoenix Home Remodeling for our kitchen as well.”

Leslie L.

“Phoenix Home Remodeling did a fantastic job for me. They did all my floors, 2 bathrooms and my kitchen in 5 weeks (one of which I was away on vacation) without going a dollar over the original budget.

Ben’s project management skills take all the work off of me. All I had to do was pick things out and he did the rest. Mark did a fantastic job with every detail. His workmanship is exceptional as is the work of their title team.

I couldn’t be happier with the results, the price and most of all the overall customer experience. We all know how hard it is to find trustworthy contractors in this area because there’s so much demand.

I’m glad I found PHR and I will be gladly referring them to anyone that asks. Thanks guys…”

Dave B.

“I had the wonderful experience of doing a 3 bathroom remodel, and many other add ons, with Phoenix Home Remodel in the fall of 2019.

The entire team was extremely professional, easy to communicate with, reasonably priced and fabulous to work with. From the initial meeting with Jeremy to the final walkthrough, they made the entire process easy and manageable.

Loved the app to track the whole process, loved when Mark was able to explain my vision to plumbers, glass, tile and the many other trades that we were working with. If you are ready to remodel, give them a call.”

Debbie S.

“We loved Phoenix Home Remodeling.

They gave us a three-week estimate to completely redo our kitchen – from demo to rebuild. They had it completed in 1.5 weeks!

They truly care about their work and their customers and it showed throughout the entire process.”

Ben P.

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