What Questions Should I Ask A Home Remodel Contractor?
Homeowners don’t remodel often and shouldn’t be expected to know what to ask besides how much and how long will the project take.
Many Phoenix homeowners ask us “What questions should I ask other contractors?”
We have found there are 4 main stages in the process, so we broke down the questions specific to each stage to make it easier for homeowners.
If you would like, we can email a template of these questions you can quickly copy and paste to easily send to other contractors.
Stage 1: Before you reach out to ANY contractors
(Regardless if they are a referral, you still want to research them)
No one wants to waste their time.
Before reaching out to remodel companies and asking them question, following these simple steps will reduce the amount of people that could cause you stress and make your life more difficult.
Check their online reviews on 3rd party websites
- This may seem basic but some people skip this step...
- If you find a negative review, see what the merit of the complaint is and match up if that is important to you. For example if the review mentions it took the contractor 2 extra weeks to finish, if that’s one of your top priorities then you may not want to go further in the process.
- If 95% of them aren’t 5 star reviews then you want to skip them. It’s not worth the risks.
Review their website
- Does it seem like they care about their clients?
- Is keeping your house clean mentioned on their website?
- Do they let homeowners know what their process looks like & what is entailed?
- Do they have a guarantee on both their workmanship and materials?
- Do they have a link to their BBB rating and is it at least an A-?
- Do they have plenty of photos showing work they have completed for other clients?
Search this phrase on Google: “(Company name) issues”
- This is a great way to find problems with the company. Most people just search the name and leave it at that. This simple search helps find the stuff that might be hidden or hard to locate.
- Just make sure that it is the same company. For example if a company has the name “ABC Remodeling” and someone left a negative comment for “ABCD Remodeling” you might qualify them out even though it’s not the same company.
Just by following those quick steps, you will eliminate about half of the remodeling companies and it will make your life much easier!
Stage 2: Before they come out to your house
Time is precious and a quick phone call can help you determine if you should have the contractor come to your home.
Don’t waste your time having a stranger meet you if it’s a bad fit and you wouldn’t hire them either way.
Are you licensed, bonded and insured?
- If you didn’t get the opportunity to do this when researching their website, you want to ask them for their ROC number and then put it into the search bar at the top right of https://roc.az.gov/.
- 1st look for any discrepancy in their name. If it is a different name, that could be a huge red flag but you want to contact the remodeler to find out why. As mentioned earlier, there are construction companies that provide fake information and unfortunately it hurts the homeowners like the homeowner in this news article: https://www.abc15.com/news/let-joe-know/when-a-renovation-goes-terribly-wrong
- The 2nd thing to look for is complaints, what the complaint is for, the validity of the complaint and if it is resolved.
Do you use BuildClean or similar large air filters to reduce dust and harmful contaminates?
- Remodeling dust can contain lead, silica mold spores and insect dander that you don’t want contaminating your home.
- These dust particles settle on curtains, furniture, your air ducts, and many other places. This can be a serious health risk to a homeowner and their family.
- Along with the health issues, it is frustrating to have dust all over your home and personal possessions.
Do you have a written agreement we review and sign before starting the project?
- BY ARIZONA LAW: Projects over $1,000 require an agreement.
- If they aren’t willing to provide an agreement or contract to you then the contractor either doesn't know what they are doing or are hiding something. Either one is terrible.
- You want to work with a company that spells everything out. A contract is there to protect you and the contractor.
Do you use project management software? If so what is the name of the software?
- If they don't use project management software specific to remodeling such as BuilderTrend, BuildTools or CoConstruct you want to run away as fast as you can. We use BuilderTrend.
- The benefit of this software is every detail right from the start is documented. This includes homeowner questions, comments and pictures. Communication is fast & easy which ensures everyone is kept in the loop and knows what is happening.
- Not using construction project management software will also create mistakes like forgetting to order things on time and making errors that they end up charging you for. This is one of the main reasons contractors increase the price once the project starts.
- Check out this video explaining why remodel specific project management software is important and what will happen if you work with a construction company that does not use it.
Who will be my point of contact?
- You should get a dedicated Project Manager. If not, you’ll probably have to communicate with a person who handles too many things like, finances, customer questions, coordinating employees, coordinating trade partners, marketing, calling new prospective clients, etc.
- You don’t want to compete for the remodeler's attention if they have to handle too many other things.
- If they are juggling a lot of stuff, they can't give you the service you need, regardless of how good their intentions.
Do you require us to have all the selection items (materials like faucets, tile, countertops) chosen before we start?
- If they do not, this is a huge red flag because it means the project will get pushed out and you’ll have construction workers in your house longer. By choosing the design elements before starting it will speed up the remodel process considerably.
- Example: They don’t require you to pick your faucet or sink and when the countertop fabricator comes out, if they don’t know the sink dimension and faucet information like 1 or 2 holes, they can’t fabricate the countertops. That’s one of many examples that can push your project back weeks and even months.
- Some contractors want to get the projects started ASAP so they get paid fast, but this can prolong the amount of the time the project goes on for.
Will you be able to provide me references if we get a proposal?
What is the remodel project payment schedule?
- Some contractors like to ask for 50% up front. We feel that is too much and ask for 30%. A lot of items have to be ordered before starting the project, but because of the issues in this industry 50% is a lot. Of course never pay more than 50% up front.
- It’s important to discuss payment terms before construction begins, and be aware of exactly how much is due and when, perhaps by specific dates or based on completed stages of the project.
If you are looking to do a bathroom renovation, please take a look at these bathroom remodel tips.
They will help you in so many ways... we can't stress enough how important that article will be to your happiness if you are planning a bathroom remodel
Stage 3: At the in-home remodel visit
At this point, anyone walking into your home will have been vetted reducing the chance of you wasting your time or working with a bad contractor.
Check out this video on what to expect at the in-home visit and how it benefits the homeowner.
The in-home evaluation is a good time to get to know each other and see if it will be a good fit for everyone, both from a personal and remodel project standpoint.
Can I see your license and proof of general liability insurance?
- Many contractors don’t have this or don’t carry it with them. It is very important and they should take it seriously.
Roughly how long will it take to complete the project?
- This is a good question to not only get the answer but to see if they are realistic or just trying to earn your business.
Does your company clean up after themselves and how often?
- While construction is messy it is best if the remodeler cleans up each evening before leaving. It obviously doesn’t need to be spotless but sweeping up and removing harmful items is important.
What steps do you take to protect my home?
- Depending on the situation, they should use drop cloths, or adhesive plastic on the floor. We also like to use plastic zip walls to contain the dust and mess.
What do you do with the tools in my home?
- Hopefully they take most of them out of your house each evening. If not, then you want them to store the tools in the construction area away from children or pets.
What do you do with the tools in my home?
- Hopefully they take most of them out of your house each evening. If not, then you want them to store the tools in the construction area away from children or pets.
Stage 4: After you receive their remodel proposal
At this point, you'll have better companies providing proposals, so you don't have to weed through as many people that could end up disappointing you and causing extra stress and having to spend more money. Here are the questions to ask them:
Does this include the cost for my selection items I will need to pick out such as faucets, sinks, tile, electrical fixtures, plumbing fixtures, countertops, etc?
- This is an important question to ask a home remodeler because some companies do not include an allowance for each selection. This can be a jarring surprise for a homeowner when they realize they have to spend thousands of dollars more than what the proposal showed.
Call their references! If they don’t proactively have references for you at the time of providing the proposal, ask them why not.
- Check the names they give you on social media to see if they are family members and not clients.
- When you have their references, here are the questions you want to ask them:
- What type of project did the remodeling company complete for you?
- Did they keep the area clean?
- Did they use large dust filters?
- Were they easy to work with?
- How was their communication?
- Were they good about getting back to you quickly?
- How long did it take to finish your project?
- Did they change the price on you (except changes you asked them to make or something they could not have known until the demolition was completed)?
How will changes be handled?
- You want to see if they will tell you about a change right when it happens. Also look to see if they value communication.
- If there is a change you want to make, or something we find after doing demo that is new, we explain it to you, review it and then do what is called a change work order. The change work order makes everything very clear and it is inside the homeowner portal so you always have access to it. You approve the change order inside the software so there are no financial surprises.
How do we resolve any disagreements?
- This is a crucial question because, unfortunately, mistakes and disagreements do sometimes occur despite the best intentions of contractors and homeowners. Asking a contractor how he handles disputes tells you that they have a process for taking care of situations in which clients aren’t fully satisfied.
Does this include the cost for my selection items I will need to pick out such as faucets, sinks, tile, electrical fixtures, plumbing fixtures, countertops, etc?
- This is an important question to ask a home remodeler because some companies do not include an allowance for each selection. This can be a jarring surprise for a homeowner when they realize they have to spend thousands of dollars more than what the proposal showed.
Are there any other additional costs that could be incurred besides if I make a change to the scope of work?
- Asking an open ended question like this helps to see if there are other things that they may not have included on the proposal.
We DO NOT Underbid Like Some Phoenix Contractors
We hired an employee that worked for this company and explained how it is an actual defined process to purposely keep the quote low at the time of contract signing to then have the Project Manager get paid more to raise it on the homeowner.
You could be an attorney and yell at or threaten the contractor all you want, but if you don’t pay them the extra amount you are in breach of contract and they can walk off your job or put a lien on your house.
We do the design-build business model where you pay us for the feasibility, planning, & design package first. Once everything has been planned out and all design items have been chosen, we can provide the actual price so you don’t have a bad surprise later on.
This process is great because you can make adjustments so you can balance your wallet with your wishlist before you get to the construction phase.
You then choose if you want to work with us for the construction phase so it gives the homeowner much more control. This process also makes sure we are a good fit for one another before doing the construction phase.
If you would like, we can email a template of these questions you can quickly copy and paste to easily send to other contractors.
What Your Neighbors Are Saying
(Hover over any of the 50+ reviews to pause)
I used Phoenix Home Remodeling to do a bathroom remodel for my parents.
The whole crew was fantastic!
They were always on time, friendly and incredibly respectful to my parents who were home during the whole remodel.
The completed project turned out perfectly and was exactly what we were looking for!
Sarah G.
“Remodeling is such a daunting concept…until you meet the guys at Phoenix Home Remodeling.
From the initial conversation, we were made to feel that our vision didn’t seem too far fetched after all! We gave them a long wish list and they took the time to provide the quote for each item allowing us to prioritize.
The quote left no room for big surprises. They were always accessible which is very helpful to anxious homeowners! What was even more impressive was how neat they left the work area each day.
One of the many indications they really care about each home they touch. Thank you, Jeremy, Ben and Mark (in no particular order) and to your crew for everything!
We are so happy with the care you gave our home and for the many extras, you did just because.”
Maryola F.
“A big thank you to Mark, Ben and Jeremy with Phoenix Home Remodeling!! They did an AMAZING job with our SECOND remodel on our home! Our first remodel was our master and guest bathrooms and our complete flooring on our second level. This time they did a complete remodel on our family room wall/TV niche.
Once again their level of service, commitment, timely completion and perfection of work done was above and beyond. They make any remodel as easy as possible. They communicate each and every step and follow through with precision. Thank you again!!!!
We HIGHLY recommend Phoenix Home Remodeling!
Mary T.
“Phoenix Home Remodeling far exceeded our expectations! We remodelled our master math and partial remodel of two other bathrooms. The process was so smooth and the entire team made something that can be very stressful into a project that was enjoyable.
I appreciated the collaboration and communication throughout the entire project from start to finish. Jeremy, Ben, and Mark are absolutely amazing and we will definitely work with them again on our next project! They by far are the best of the best.”
Amy S.
“I have worked with lots of contractors and these guys impressed me with their clear communication, how clean they keep the work areas and how much they care about their customers..highly recommend them.”
Ramon H.
My wife and I were nervous to hire a home remodelling company. We chose Phoenix home Remodeling because they talked about how organized they were. That was definitely true.
They let us know what was going on at every step. Our 2 bathroom remodels look amazing. My wife and are very happy. If you are looking for a home remodelling company in Phoenix you’ll like working with them.
Ryan B.
“Mark and his team were easy to work with and their attention to detail was great. Our kitchen looks perfect just how we wanted it and we couldn’t be happier.
Thank you Phoenix Home Remodelers!!!”
Daniel O.
“Easy to work with this team. I’ve worked with many contractors over the years and I must say this is the first time I’ve ever really been impressed. They showed up daily on time, worked hard the whole time they were there, listened to what we wanted, did an awesome job, completed on time as promised, fairly priced and cleaned up their job site daily. Would definitely recommend and will use them again if needed.
Thanks to Jeremy for reaching out to my request, and thanks to Mark and Ben for helping us create our dream shower!!”
Dawn G.
“We contracted with Phoenix Home Remodeling to renovate our three bathrooms and they did a fantastic job. Great communication, the project plan kept at least one bathroom functional throughout, absolutely zero corner-cutting, great attention to detail, and very clean work.
Mark, Ben and Jeremy are responsive, helpful, skilled and easy to work with. Their level of craftsmanship is something that every contractor should aspire to.
Absolutely recommend!”
Ian C.
“I had (3) Bathroom remodel and the job was completed in 6 weeks. I allow them to enter my home while I was out on vacation.
Every bathroom exceeded what I imagined.
This group is a great team.
Thanks again PHR for such a great job.”
Mary C.
“My husband and I recently completed a home remodel through Phoenix Home Remodeling that included replacement of the living room floor, new kitchen, laundry room and master bath.
They were recommended to us through a blog that services my daughter’s neighborhood in Gilbert. We did do our due diligence and got 4 estimates but ultimately chose Phoenix Home Remodeling.
We found the company to be reputable with clear and honest communication throughout the process.
They updated us with any changes to the original plan/pricing and finished the project within their estimated timeframe. Most importantly, they were sensitive to our concerns about the safety of our home and were respectful of the condition of our home.
We would most definitely use them again for another home remodeling project.”
Annette B.
“We love Phoenix Home Remodeling! They did an amazing job on our bathrooms as well as the kitchen and den.
They were very prompt with answering our emails and calls as well as addressing any concerns we had.
Highly recommend Phoenix Home Remodeling for your next renovation!”
Jeong K.
“Jeremy, Ben & Mark did a wonderful job.
Very professional, always showed up on time & kept me advised every step of the way.
I will absolutely use them again.”
Tish D.
“Phoenix Home Remodeling is a quality company both in service and in workmanship.
What I valued most, however, was their willingness to work with me as an equal partner to help me reach the vision I had for creating a beautiful new master bathroom.
The employees of this company are people of utmost integrity and I trusted their judgment as we worked together to create this new extraordinary space.
I could not have chosen a better company and my expectations were reached and even exceeded.
I am so grateful.”
Donna B.
“If you are looking for an dependable, affordable, and quality-driven remodeling company for your home, you can’t go wrong with Phoenix Home Remodeling.
Jeremy, Ben, and Mark (and Garren and Aaron) pay special attention to all details and strive to make sure the customer is happy with the end product.
For almost seven weeks PHR was in our home transforming our two old and dated bathrooms into modern and stylish bathrooms.
We couldn’t be happier with the results. Thanks, PHR! We’ll use your services again!”
Joseph M.
“It was great working with Phoenix Home Remodeling!
Overall the experience was amazing. From start to finish it went smoothly.
The final outcome was impressive.
They Remodeled our kitchen and the before and after difference was out of this world.”
Nayeli "Dora" C.
“PHR was truly incredible to work with from start to finish.
We couldn’t be happier with our final product – 3 beautiful new bathrooms – but, also with the entire process and team.
They were efficient, fair, trustworthy, communicative and SO easy to work with.
We felt confident leaving them to finish the job without us onsite and knew what was happening with the project every step of the way.
We would highly recommend them to anyone looking to remodel in the Phoenix area!”
Ashley H.
“We recently had Phoenix Home Remodeling remodel our kitchen.
They were very easy to work with from the start to finish. The project went fairly smooth even during this virus time.
The guys that came out, Ben, Mark, Aaron, were great to work with. They listened to what we wanted and did everything they could to make it work for us.
Very professional and reasonably priced.
We would highly recommend Phoenix Home Remodeling. Thanks again guys!”
Patti L.
“Phoenix Home Remodeling recently remodeled our kitchen and dining room.
this remodel included removing an interior wall and replacing flooring in multiple levels of our home.
The communication was amazing, there was never a delay in any response to our questions along the way, and we were always told what time people would be showing up to work on things for the day.
Our project stayed on budget (aside from the items we chose to upgrade) and it finished on time.
They were generally working on our home 6 days a week. I had heard so many horror stories about remodeling prior to this project, so I was truly shocked that Phoenix Home Remodeling actually exceeded my expectations!
We will be updating our bathrooms within the next couple of years and there’s absolutely no question that we will be working with PHR again.”
Whitney K.
“We had three bathrooms that were old and outdated.
One of our bathrooms was so bad, my kids dreaded using the old rusty shower. After the remodeling of the bathrooms, my kids now are proactive in using the showers.
The new showers are luxurious.
During the remodeling, they were very considerate about keeping the house very clean during the work.
the cost was reasonable too. I highly recommend Phoenix Remodeling.”
Stephen J.
“They just finished up a kitchen remodel for us.
We are happy with the results and the process.
They always kept us in the loop on what was going on. It was easy to communicate and get a hold of them.
The designer was awesome to work with.
I never felt like I guessing on what to do next or when they were coming out.
That was important to me that they should up on time. I’d recommend them, and we hope to use them on future projects.”
Stephanie B.
“Thank you to Phoenix Home Remodeling for the terrific job they did with our bathrooms!
They exceeded our expectations and we are just thrilled with the way everything turned out.
Mark, Ben, and Jeremy are responsive, helpful, skilled and easy to work with.
Their level of craftsmanship and attention to detail is beyond reproach.
We are so grateful for their professionalism and hard work, and recommend them highly!”
Priscilla W.
“I was nervous about hiring a home remodel contractor because of the stories I’ve heard.
The info they gave helped me evaluate companies and then choose phoenix home remodeling.
Their communication was better than I expected, they kept things clean.
The online tool they used made things easier and I always knew what was going on.
All my remodels turned out amazing and I’m very happy! Things went pretty smooth and I am very glad I chose phoenix home remodeling. Thank you!”
Jessica C.
“Very professional, excellent communication, delivered on budget.
Timeline was lengthened due to a wrong part (my fault). As soon as it came in they were back out immediately to finish the job.
I’ve worked with them twice in 2 years (partial hall bath and complete master bath redo) and I absolutely would hire them again.”
Elizabeth N.
“Almost a year later and I’m still in love with my kitchen!!!
Thanks to Phoenix Home Remodeling for doing such an amazing job transforming my entire house!!
They were so awesome to work with and so reliable!!
If you are in the market to remodel, whether it’s a whole home or just a bathroom, definitely give them a call!!!”
Brittany B.
“Phoenix Home Remodeling recently remodeled our master shower!
It was an amazing experience from the beginning to the completion of the project.
They informed us the whole process, showed up on time, communicated with us the progress every day, and the area was cleaned and organized when they left daily.
I can’t say enough wonderful things about the whole team. A+++++!
We love Phoenix Home Remodeling so much that we already recommended them to our friends and neighbors.”
Shujuan (Lucy)
“Deciding to remodel my house interior was a major decision.
The scary part of this decision, I lived out of state in NY. I was fortunate enough to still have the first house I purchased while living in AZ. After reviewing various contractors, I felt the most comfortable with Phoenix Home Remodeling.
I have to admit that this was the most stress-free, easy-going process I ever experienced. I was able to keep in contact with Ben even with a 3 hour time difference.
I was informed about the progress of my project by phone and was also sent photos. The final results of my remodel were above my expectations.
My place looks great! Thanks to Ben and his crew.”
Kelly G.
“They were outstanding start to finish. I got multiple quotes and their price was very fair. I immediately trusted them.
They communicate very well and did throughout the whole process.
They are detail-oriented which is important during a kitchen remodel. They got all our work done within the expected timeline.
Some companies in this space look to take advantage of homeowners but not Phoenix Home Remodeling. They are the best and we will use them again.”
Justin S.
“Remodeling with Phoenix Home Remodeling was AMAZING! We completely remodeled the second level of our home: master bathroom, guest bathroom all flooring on the second level including a dual staircase.
From the ease of scheduling the initial appointment to the final walk through each step of the way exceeded our expectations!!
Jeremy, Mark, Ben and Townsend were a pleasure to work with. Their dedication and attention to detail, scheduling of each part of the remodel and the quality of work completed was exactly as promised. Home remodeling projects can get off track with problems or issues and we were pleased that our whole remodel was right on track or completed earlier than expected.
We were always informed of any slight change of plan and communication through the whole process was outstanding.
Thank you, Jeremy, Mark, Ben and Townsend! We LOVE our “new” home! We highly recommend Phoenix Home Remodeling!!”
Mary T.
“I highly recommend PHR for your home remodeling needs! You start off the process with Jeremy, who walks you through the step by steps of how they operate and makes sure that PHR and you are compatible (making sure the job scope fits their abilities/size). It’s a very detailed approach and is very informative, regardless if you stick with them for the project or not.
Once we signed the contract to start work, we met with Jason, who is PHR’s interior designer, who helped us pick out materials and the layout of our office based on an image we had found on the internet. After that was settled, Mark and Ben came over for measurements and to discuss the game plan for the renovation.
We requested that the project be done before our new baby arrived and they nailed it!
Ben handled the project management side and Mark handled the various subcontractors and a bunch of work. Whenever I pointed out something that was flawed, Mark was sure to take care of whatever the concern was, no questions asked.
He was very meticulous in his work and it showed off in the end. Our office turned out fantastic and we are so happy that PHR was able to deliver on time and on budget. Jeremy comes back at the end to make sure everything went smoothly and sign off on the final delivery.
We plan on doing more renovations in the coming years and PHR will certainly be the first contractor we reach out to! Thanks guys!”
Devon M.
Most people love their house after a renovation, but not so many can say they loved the process….I did!
This company holds itself to such a high standard of workmanship and communication, it exceeded all my expectations.
I am a perfectionist, but so are they.
They love their work. They explain processes, show up on time, guide you when needed, answer calls and concerns immediately.
The finished product is amazing.
At the end of the process we felt like family! What more can I say?
Donna W.
“Jeremy and the rest of the team were great to work within remodeling our bathroom.
Although small, it was a technically complex remodel with limited space.
They did an excellent job from start to finish, and we were updated every step of the way.”
Brian A.
“We had this company come out and give our kitchen a facelift (new sink, countertops and backsplash).
While we didn’t have a huge project we were very impressed with this company.
They were easy to communicate with and always on time. The workers who came into our home were polite. We worked with their designer, Jason and he was great.
Throughout the whole process, we always knew what was coming and what was expected of us. Looking forward to working with them in the future for our bathrooms.”
Charlie B.
Phoenix Home Remodeling recently remodeled my kitchen and master bath.
Jeremy, Ben, and Mark are incredibly professional! We chose designer cabinets which take a bit longer, and the results are incredible and very high quality!
Both the kitchen and master bath and many other projects they completed throughout my entire home are perfect and exactly how I dreamed they would turn out!
Several friends and family have been to my newly remodeled home and they can’t get over how amazing it looks! The quality of the work is beyond my expectations!
Phoenix Home Remodeling is a company I would definitely hire again; a truly top-notch company!
Dawn W.
“I don’t have a ton of experience with remodels (this was our first) but I can’t imagine the process being any smoother.
The Phoenix Home Remodeling team is a well-oiled machine. They kept our fairly substantial remodel (flooring, 3 bathrooms, Kitchen, Paint and more) on time and on budget.
Even after we added a large amount of scope to the project (decided to do all 3 bathrooms) they still finished the project within a week of their original estimate.
The quality was outstanding, but their communication was even better. I text Ben (PM) regularly through the process and they always kept me up to date which helped a ton.
As it is with most things, you get what you pay for, and hiring Phoenix Home remodeling is a decision I would make over and over. They might not be the cheapest option, but they are undoubtedly the best.
I hope this review is helpful for anyone looking to get their home remodeled. This is definitely the company to hire.”
Ben A.
“I can’t say enough wonderful things about Phoenix Home Remodeling! I love my new bathroom. The whole team is incredibly professional, and each person on it excels in their area of expertise.
Jeremy has established a wonderful system and provides so much valuable information and I love the software system he uses. I always felt well-informed, and my questions and requests were responded to quickly. Jason, the Designer, took my few ideas and came up with a design that was both beautiful and highly functional.
The guys who did the work – Ben, Mark, Garin and all of the others – worked so hard, their work was perfection, and before they left every day, the area was clean and organized.
I’ve heard of people so tired of having workers in their house and problems associated with remodels, but these guys were so great, professional and the whole process was so easy and went so fast! Thank you, Phoenix Home Remodeling!”
Valerie P.
“We recently remodeled our master bathroom with Phoenix Home Remodeling. After having at least six other companies come through and give us a bid, we never felt comfortable.
Then we met with Phoenix Home Remodeling.
They were upfront, honest, and able to answer our questions. We decided to move ahead with Phoenix Home Remodeling for the project.
Then the entire process was fantastic. We were able to diagram out every single thing we wanted, and they made it happen. We had good dialogue throughout.
Every one of their employees was very pleasant, on time every day, and worked with us around our schedule.
And the end result is beautiful. We are extremely pleased with our new bathroom.
Special shoutout to Lupe on the tile work. It is immaculate.”
Darren B.
“In the first stages of researching people to do a bathroom remodel, I reached out to friends & co-workers. I received ZERO recommendations from them, but a few “who not to work with” as well as hearing the story of how one of my co-workers had an open BBB complaint against the company they used. I’ve never done this size remodel before so I was already a little nervous, but hearing their stories stressed me out!
I went online to do some research and that included NextDoor and the Living Chandler Facebook group. Checked out past “remodel” posts and noted any companies that were recommended multiple times. Once I got a fair amount of companies, I started calling them for initial consultations. After that, I narrowed it down to 3 for in-home consultations and quotes.
All 3 quotes were in the same ballpark, which was good since I didn’t feel like anyone was trying to take advantage of me. I went with Phoenix Home Remodeling (PHR) because unlike some of the others, they didn’t try to push me in a specific design direction and didn’t try to force expensive options. Seriously, one company really tried to upsell me on everything, even when I would share concerns.
Jeremy, Ben, Mark, and Jason made me feel comfortable and, while working with them, reinforced that I made the correct decision by listening to my questions and concerns. They were able to take general ideas/concepts and make them a reality! Their subs also helped reinforce that I went with the right people. Lupe (tile), Roy (vanity), Cody (woodworking, misc), and everyone else was friendly, polite, asked me questions to make sure they got things right and did a wonderful job.
Any kind of remodelling can be overwhelming, and PHR was the perfect guide through the process and helping me keep my sanity. I’ve already recommended them and will continue to do so, and I look forward to using them again! (apologies for the novel, but I can’t say enough good things about PHR)”
Valerie C.
“We had a fantastic experience with Phoenix Home Remodeling on a recent project that included redoing our kitchen, powder room, and entire downstairs floor.
Ben, Mark, and Jeremy were very professional, responsive, and courteous.
We always knew exactly what each part would cost and had a great system for managing change orders.
They brought in excellent subcontractors for all the work and always made sure we were satisfied with what was completed.
We are already planning to use them again on our master bath remodel.”
Megan S.
“Thank you so much for everything! This company is amazing! I was a nervous wreck when we bought our first “fixer-upper” home.
I had no idea where to start or what to do. Jeremy was one of the first contractors that reached out to me, out of many I contacted, calmed my nerves and walked me through every step! My house feels like a different home!
It’s beautiful, clean and everything is done to perfection!
I couldn’t imagine going with anyone else! Thank you Phoenix Home Remodeling!!”
Brittany B.
“I recently had Phoenix Home Remodeling complete renovations in both my master and guest bathrooms, kitchen, and entertainment wall in my home. I can’t tell you how happy I am with the results!!
The process they set in place and communication on a daily basis made the entire project so much easier than expected.
The use of BuilderTrend software helped to keep me on budget and communication between the team and myself seamless. The team of employees were amazing to work with; especially given this was my first time remodeling a home.
The work and amount of care for my home, lifestyle (we lived in the house during the construction), and quality of work was evident from day one until completion. I would highly recommend this company to anyone who is in need of a home project or upgrades.
I am pleased beyond measure with my newly updated home and cannot thank Phoenix Home Remodeling enough for their time, effort, and personalization they put into making this project well worth the investment. Thank you PHR!!”
Julie M.
“This was our first time working with Phoenix Home Remodeling to completely remodel two bathrooms.
From start to finish they were professional and the workmanship was outstanding.
They helped guide us through our first remodel venture.
We are planning to use them again as we have a few more projects to get done.”
Susan M.
“As a commercial contractor, my experience with residential contractors have been less than stellar so I am generally jaded towards them.
These folks are not like residential contractors.
These guys have a good business model in my opinion and do excellent work!
On-time, reasonably priced, and quality installation.
Our first remodel and largest expense outside of the home or auto purchase and they made it as easy as possible for us.
If you can wait for this team to do your remodel you will not be sorry.”
Colin P.
“Phoenix Home Remodeling recently completed the remodel of our guest and master bathrooms.
We are extremely pleased with the quality of their work, their attention to detail and the professionalism displayed by every person (plumbers, tile setters, counter installers, shower doors and glass team, etc.) who worked on our project.
Jeremy and Mark were great to work with and provided an exceptional level of customer service.
I would especially like to thank Townsend Saunders, (project manager) for providing outstanding communication, flexibility and completing the project on time and within budget as promised.
I highly recommend this company for any type of home remodeling projects.”
Paul D.
“This was my first experience with a remodel. Phoenix Home Remodeling redid both of my bathrooms and they look amazing!!
Great attention to detail, reasonable prices, and they finished within the estimated timeframe.
Jeremy and Mark were so easy to reach with questions and they responded very quickly, usually within the hour.
I don’t think you could find a more organized remodeling company! Thank you!!”
Kimberly C.
“We have worked with Phoenix Home Remodeling on a few jobs recently and are really impressed by their renovation work.
I’ve seen their bathroom remodels, kitchen remodels and other interiors remodel work. Their attention to detail on this renos is fantastic.
I’ve never seen such organized contractors in Phoenix when it comes to their technology, scheduling, and processes.
If you need a good home to remodel contractor in Arizona, Phoenix Home Remodeling is amazing.”
Fernando D.
“Phx Home Remodeling is great. You hear nightmares all the time about contractors that don’t follow through, do poor work, and can be very difficult with whom to work.
These guys were excellent on every front. They were always on time, very considerate, easy to work with when you run into issues, and outstanding quality.
It is so nice to find a group like this in a very hit or miss industry.”
Rhet A.
“From the first contact to finish the experience was beyond my expectations! The communication, collaboration, and attention to detail was first class.
The bathroom tub removal & shower install was completed on time and at budget.
I can’t wait to start an even bigger project with Phoenix Home Remodeling.”
Elizabeth N.
“We couldn’t be happier with our bathroom remodel by Phoenix Home Remodeling.
They nailed my vision to a tee and made a process which is usually unorganized, stressful and unpleasant all around, into a breeze.
From start to finish they answered any questions that came up, gave us advice on finishes, showed up daily on time and was in constant communication with us about the project.
To top it all off, they finished our project early! Who doesn’t like that!
All in all a complete win with this company. Thank you Phoenix Home Remodeling!”
Lisa S.
“We had two bathrooms fully remodeled and they look great!
I was impressed with the communication. We were updated along the way and were always told when someone would be at our house.
If we needed a question answered, we always received a quick response. We plan to use Phoenix Home Remodeling for our kitchen as well.”
Leslie L.
“Phoenix Home Remodeling did a fantastic job for me. They did all my floors, 2 bathrooms and my kitchen in 5 weeks (one of which I was away on vacation) without going a dollar over the original budget.
Ben’s project management skills take all the work off of me. All I had to do was pick things out and he did the rest. Mark did a fantastic job with every detail. His workmanship is exceptional as is the work of their title team.
I couldn’t be happier with the results, the price and most of all the overall customer experience. We all know how hard it is to find trustworthy contractors in this area because there’s so much demand.
I’m glad I found PHR and I will be gladly referring them to anyone that asks. Thanks guys…”
Dave B.
“I had the wonderful experience of doing a 3 bathroom remodel, and many other add ons, with Phoenix Home Remodel in the fall of 2019.
The entire team was extremely professional, easy to communicate with, reasonably priced and fabulous to work with. From the initial meeting with Jeremy to the final walkthrough, they made the entire process easy and manageable.
Loved the app to track the whole process, loved when Mark was able to explain my vision to plumbers, glass, tile and the many other trades that we were working with. If you are ready to remodel, give them a call.”
Debbie S.
“We hired Phoenix Home Remodeling, after meeting with and receiving quotes from several other companies, to remodel our master bathroom.
We were so very impressed with the communication, support, and reliability we experienced, from our initial appointment through our entire remodel.
Every trade that came to our home to complete the project was equally professional.
We are so pleased with our new bathroom and appreciate that Ben, Mark, and Jeremy were always available to answer questions, respond to requests, and help us create our new space.”
Michele L.
“Phoenix Home Remodeling did all of the heavy liftings on a fix and flip project for me!
It’s was only my second project and these guys made it a nice and easy experience.
In the fix and flip world, or life in general, you hear horror stories about how contractors have been a nightmare….NOT THESE GUYS!!!
Super friendly, prompt, kept a clean and neat work site.
I’d use them again and def recommend to anyone that asks. I’ll def be calling them for the next one…”
Felipe M.
“We loved Phoenix Home Remodeling.
They gave us a three-week estimate to completely redo our kitchen – from demo to rebuild. They had it completed in 1.5 weeks!
They truly care about their work and their customers and it showed throughout the entire process.”
Ben P.
