Contractors 2nd most US consumer complaints, show a growing concern among homeowners nationwide
The #1 offender is car dealerships which have much more transactions than contractors, so per transaction contractors have more complaints than used car dealerships!
I don’t know of any other industry where it’s easier for a business to raise the price on a homeowner than home improvement services.
top reasons for consumer complaints against contractors:
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Choosing the lowest bid is enticing but it’s one of the main reasons homeowners have nightmares with contractors
Here’s another way to look at it:
Why risk your home—the place you live every day—on the cheapest contractor?
We are often the one homeowners contact after they’ve had an issue with another contractor. We get a lot of callbacks for shoddy workmanship, remodelers taking money without finishing the work, and several other contractor issues.
Most contractors will not touch a project that is partially done by another contractor. Most of them will require demoing and starting over depending on what type of project it is like a shower because of liability. Most of the good contractors are too busy and just won’t take a job that’s partially completed.
We DO NOT Underbid Like Some Phoenix Contractors
It's no secret that many contractors lure homeowners with low estimates, only to hit them with unexpected costs mid-project. At Phoenix Home Remodeling, we take a different approach.
Our in-house estimator carefully reviews project details before you receive a proposal, ensuring accurate pricing upfront—not guesswork. This prevents the common bait-and-switch tactics that leave homeowners frustrated and over budget.
If a contractor underbids, you—not them—are responsible for covering unexpected costs. This can lead to liens on your home or contractors abandoning the job entirely.
That’s why our design-build process starts with a feasibility, planning, and design phase, so you know exactly what your remodel will cost before construction begins. You stay in control, with the ability to refine your plans to match your budget and wishlist.
With us, there are no surprises—just expert planning, honest pricing, and a remodel done right the first time.
Here Is Why Our Remodel Proposal May Seem Higher
Many contractors lowball estimates to win business—only to raise prices mid-project. We refuse to use those unethical tactics.
The #1 homeowner complaint is unexpected price hikes.
Unlike others using basic spreadsheets, we rely on specialized pricing software and an in-house estimator to ensure costs aren't overlooked, preventing costly surprises later.
We often get calls to fix botched remodels, but in most cases, we have to start over—forcing homeowners to pay twice for their project.
At Phoenix Home Remodeling, we prioritize honesty, organization, and transparency. That’s why we’re the most process-driven and tech-savvy remodeler in the Southeast Valley.
⭐ See what your neighbors say about us:
https://goo.gl/maps/UGh4hJ6qPcE2
When you choose us, you’re choosing a respectful, responsive, and trustworthy partner to create a space you’ll love sharing with friends and family.
What You Need In A Home Remodeling Contractor
Feasibility, Planning, & Design Phase
This is the best way you can protect yourself from costs increasing after the project starts, disorganized contractors, an end result that isn’t what you wanted, and other frustrations.
The Design-Build business model is where the home remodel company helps you plan everything out in the beginning, including the layout, designs, material selection items, and the detailed scope of work with real & accurate pricing.
This is the Feasibility, Planning, & Design Package paid upfront, that allows the homeowner to fine-tune exactly what they are going to get, along with knowing the actual real price before starting construction.
We do an in-home evaluation and provide a proposal before the homeowner decides if they want to do the feasibility, planning, & design package.
Estimator BEFORE Your Proposal
Do you want your contractor using an excel file or guessing on your remodel costs and then they require thousands, if not tens of thousands of dollars more once the project starts?
This is one of the main reasons homeowners get the remodel price drastically increased on them once the project starts.
Phoenix Home Remodeling is the only company we know in Arizona that involves estimators before the proposal is given to the homeowner.
Our in-house estimators use our pricing software and catalog items to ensure the price we give is real.
This reduces the homeowners risk, and reduces their stress.
Dedicated In-house Designer
Do you want to have the home that everyone thinks is straight out of HGTV?
Our designer will work together to provide professional design guidance and 3D renderings.
Your designer helps you with colors, flooring, plumbing fixtures, countertops, cabinets, and everything else involved.
We help you with both the functionality and the design of the space.
You also receive design renderings to ensure your vision for the space(s) will be exactly how you want it before we begin construction.
Homeowner Portal To Keep You Updated
Never be left in the dark about your renovation.
Here’s the one thing you need to see your remodel project’s daily progress.
Contractors are known for being unorganized and terrible at communication.
We use a software called BuilderTrend that is made specifically for residential home remodeling companies and homeowners.
It has an easy to use mobile app and website login for homeowners.
It also helps keep the contractor organized and on pace to finish your remodel project.
If the contractor doesn't use this type of software you are in for numerous headaches.
Dedicated Project Coordinator
The biggest complaints about contractors are project delays and bad communication. Now you can be certain you won’t deal with that.
Having a dedicated Project Coordinator ensures someone is paying attention to your project, ensuring it is completed on time, and you are constantly updated with the progress.
Having employees in your home for weeks if not months can be stressful. We want to finish the project as soon as possible while not cutting any corners.
The dedicated project coordinator is one of the main ways we make that happen.
Expert & Specialists in Home Remodeling
"Jack of all trades, master of none."
Hiring an expert for your specific project will ensure your project is completed quickly, efficiently, and cost-effectively.
We are a kitchen and bath remodel company along with interior remodels inside the home, along with exterior items such as windows, doors, and paint.
Kitchens, bathrooms, laundry rooms, entertainment walls, and wet/dry bars are our specialties.
By focusing on those types of projects, we are more efficient, have better employee overhead, easier management of projects, and the workmanship is top notch
Why Your Neighbors Recommend Us
Real Stories. Real Results. Real Confidence.
Your Referrals Are In Great Hands
Don't take our word for it; see our happy clients in their new spaces!
Don't wait another day! Discover your home's potential!
Get Expert Help On Your Remodeling
Use the blue button below to pick a time to talk with our remodel expert. Receive a phone call at the perfect time for you by scheduling your phone consultation.
Our Consultation Manager will review your remodel needs, provide advice, answer your questions, and give a price estimate. If it's a good fit at the end of the call, we schedule the in-home evaluation, and provide a written proposal.