Contractors have the 2nd most consumer complaints in the US...
The #1 offender is car dealerships which have 5 times more transactions than contractors, so per transaction contractors have more complaints than used car dealerships!
I don’t know of any other industry where it’s easier for a business to raise the price on a homeowner than remodeling.
Everyone’s busy but spending a little bit of time on this can save you countless hours of extra work, a ton of stress, and a lot of your money not wasted. If you’re not willing to spend 30 to 60 minutes researching a contractor, then you’re likely destined to have issues and be one of the above statistics.
Here's the top reasons for consumer complaints against contractors:
Choosing the lowest bid is enticing but it’s one of the main reasons homeowners have nightmares with contractors
Here’s another way to look at it:
So WHY pick the cheapest remodel contractor?
We are often the one homeowners contact after they’ve had an issue with another contractor. We get a lot of callbacks for shoddy workmanship, remodelers taking money without finishing the work, and several other common contractor issues.
Most contractors will not touch a project that is partially done by another contractor. Most of them will require demoing and starting over depending on what type of project it is like a shower because of liability. Most of the good contractors are too busy and just won’t take a job that’s partially completed.
Here Is Why Our Remodel Proposal May Be Higher
We don’t participate in the common industry practice of low balling to get your business. We would rather lose a few job opportunities than unethically low ball a homeowner.
The #1 complaint by consumers is the remodel company increased the price significantly on the homeowner.
I completely understand how a lower proposal amount can be attractive. Our proposals include all allowance selection items, labor, materials and a Project Manager.
We use software so that way we don’t forget items like many contractors do. Many remodel companies use excel which is not a good way for estimating, and it causes you to have to pay more as the project starts.
Check out the 3rd video on this page about how many contractors estimate and how they have to ask for more money verses how our software prevents that: https://phxhomeremodeling.com/about-phoenix-home-remodeling/
(The first video on that page may be worth checking out too because it discusses how I had issues picking the less expensive proposal, other contractor issues, why we started the business, why I won’t let that happen to anyone and why working with us will be less stressful.)
One thing I know with us is you will have less issues to deal with compared to other contractors. (Project going several weeks longer than planned, house not kept clean, price going up for obvious items that shouldn’t have, hard to communicate with/get a hold of, etc)
It’s better not hearing about it from me but our clients through Google:
We get a lot of calls to fix other contractors work. And a lot of times we have to redo all of it so they have to pay for the remodel twice.
Phoenix Home Remodeling is the most organized, process-oriented, and transparent home remodel company in the valley.
We will be your respectful, responsive, and trustworthy partner in creating the dream space you have always wanted and love sharing with your friends, family & neighbors.
Homeowners don’t remodel often, so they don't know all of the questions to ask and ways to evaluate contractors
The challenge is most homeowners don’t remodel often and don’t know what to look out for.
So the 2 main things they know to ask and look out for are “How much will it cost” and “how long will it take”
Many homeowners haven’t remodeled often and don’t realize the horrible experiences most remodel contractors create for homeowner. Some homeowners don’t realize how serious remodeling is.
This is why we provide a ton of resources for homeowners to help out regardless if they choose us.
Here are several resources to reduce your chance of being one of the statistics:
Vital Question to ask Home Remodelers
Not asking these questions increases your chance of having terrible contractor issues.
Webinar: How To Successfully Remodel
How to remodel without the contractor issues. We provide a few free items on the webinar.
Avoiding The Wrong Contractors
Article outlining the questions to ask a contractor to avoid issues & stress
Client's Frequently Asked Questions
The top FAQ's on researching companies, the remodel process, financials, and more
Kitchen & Bathroom Cost Calculators
Provides the national averages and 2 remodel calculators to input your specifics
Remodel Financing Options
This provides the pros & cons of each remodel financing option available for homeowners
Shower Remodel Process
Homeowners are surprised by how much work goes into showers, see the process here.
Fun & Functional Storage Options
You may be surprised by how many options are available to enhance your remodel
Not reviewing those resources will increase your chance of issues which costs you more money, a ton of stress and more time dealing with all of the issues.