Contractors have the 2nd most consumer complaints in the US...

The #1 offender is car dealerships which have much more transactions than contractors, so per transaction contractors have more complaints than used car dealerships! 

I don’t know of any other industry where it’s easier for a business to raise the price on a homeowner than home improvement services

Remodeling is already intimidating for homeowners without having more contractor nightmares to deal with.

Everyone’s busy but spending a little bit of time on this can save you countless hours of extra work, a ton of stress, and a lot of your money not wasted.

If you’re not willing to spend 30 to 60 minutes researching a contractor, then you’re likely destined to have issues and be one of the above statistics. 

Here's the top reasons for consumer complaints against contractors:

  • Remodeling companies are notorious for increasing the price on homeowners once they have them locked into a contract or have completed the demolition phase. Here are some of the main reasons this happens:
  • The remodeling company means well but they underestimated the project from the start and they have to find a reason to increase the cost on you. This is often due to them not using a pricing software with a price catalog to ensure all items are included.
  • The remodeling contractor didn’t take the time to get all of the information from you to estimate the project properly and will be telling you that wasn’t included in the scope of work, hence adding thousands of dollars to the project.
  • The remodeling company purposely low balled the offer to get you in the door and then they raise the price.
  • The remodeling company is unorganized and they don’t know how to price the job.
  • They don’t use pricing software which means when they realize how much it costs they increase the price. This is so common that many homeowners just expect it now and remodelers just think it’s the way it has to be.
  • The scary part is if you don’t give the contractor more money they will walk away. This is unfortunately more common in this industry than any other industry.
  • Shoddy workmanship was another reason for so many consumer complaints. The challenge is some contractors talk a good game, but don't do what they say they will.
  • We get a ton of call backs from other contractors mistakes and issues.
  • The challenge is several types of projects like showers have to be completely gutted and redone in a specific way to ensure no quality issues like leaks or cracks. This means the homeowner has to pay the cost of 2 remodels because the first one has to be redone.
  • The contractor doesn't communicate well with the homeowner and the homeowner doesn’t know whats happening or when project stages will be completed.
  • It is very stressful to get a contractor that is too busy or doesn't have a dedicated Project Manager to constantly communicate with the homeowner. Not knowing when or even IF your project will be completed is a huge stress homeowners shouldn't have to go through.
  • Contractors don’t finish the project and leave the homeowner stuck with the a bill and an unfinished home that they then have to find another contractor and try to get their money back from the original contractors.
  • Unfortunately sometimes contractors do not finish the remodel project and leave the homeowner in a very tough position.  If you don't think it is common, do a google search like this one.
  • People don’t remodel often. In my experience, some homeowners don’t take the remodeling and construction part as serious as they should. 
  • That is one of the reasons we get a lot of callbacks - the homeowner didn’t know what questions to ask the contractor to evaluate them properly. Here is a list of important questions to ask a home remodel contractor

  • If you don't ask all of the questions in that link above, you are increasing your chance of being one of the statistics of someone who had a consumer complaint against a contractor.
  • The remodeling company is not licensed, bonded or insured. If they don’t care about protecting themselves and their business from lawsuits, insurance issues, etc, will they care about your home or remodel project? 
  • If they aren't licensed, bonded and insured, the risk is actually on the homeowner, just as much if not more than it is on the contractor. 
  • Make sure to check their contractor license number on the ROC's website:
  • The remodeling contractor is doing the work just one or 2 people and it will take them 2-3 times as long to complete the project, while increasing the price on you.
  • It's great to work with a small local business.  I'm a big fan of hiring local whenever possible, such as our company.  If they are only going to have one or 2 people working on your project, depending on the size, it could drastically increase the amount of time it takes for them to finish.
  • If the company is really small there is a chance they are cutting corners often unknowingly, and those shortcuts almost always hurt the homeowner and rarely the contractor.

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Choosing the lowest bid is enticing but it’s one of the main reasons homeowners have nightmares with contractors 

Here’s another way to look at it:

  • You don't pick the cheapest car...
  • You don't pick the cheapest house... 
  • You don't pick the cheapest surgeon...
  • You don’t pick the cheapest vacation...
  • You don't pick the cheapest education...

So WHY pick the cheapest remodel contractor?

We are often the one homeowners contact after they’ve had an issue with another contractor. We get a lot of callbacks for shoddy workmanship, remodelers taking money without finishing the work, and several other common contractor issues.

Most contractors will not touch a project that is partially done by another contractor. Most of them will require demoing and starting over depending on what type of project it is like a shower because of liability. Most of the good contractors are too busy and just won’t take a job that’s partially completed.

This is one of main reasons contractors 2nd most US consumer complaints.

We DO NOT Underbid Like Some Phoenix Contractors

We have 2 estimators that get involved BEFORE you get the proposal.  This is not the case for any other contractors we know of not only in Phoenix but in the nation. We are part of several online contractor communities and they all think this is a waste of time and money.

We feel obligated to do this so we know the price we are providing is right.

This way you know that the price is legitimate and is not a bait & switch situation which is unfortunately common in this industry.

You could be an attorney and yell at or threaten the contractor all you want, but if you don’t pay them the extra amount you are often in breach of contract and they can walk off your job or put a lien on your house.

We do the design-build business model where you pay us for the feasibility, planning, & design package first. Once everything has been planned out and all design items have been chosen, we can provide the actual price so you don’t have a bad surprise later on.

This process is great because you can make adjustments so you can balance your wallet with your wishlist before you get to the construction phase.

You then choose if you want to work with us for the construction phase so it gives the homeowner much more control. This process also makes sure we are a good fit for one another before doing the construction phase.

Here Is Why Our Remodel Proposal May Seem Higher

We don’t participate in the common industry practice of low balling to get your business. We would rather lose a few job opportunities than unethically low ball a homeowner.

The #1 complaint by consumers is the remodel company increased the price significantly on the homeowner.

I completely understand how a lower proposal amount can be attractive. Our proposals include all allowance selection items, labor, materials, and everything included. They also include cabinet storage items if you asked for them and our cabinets are not the low cost garbage some other companies use.

We use special pricing software so that way we don’t forget items like many contractors do. Many remodel companies use excel which is not a good way for estimating, and it causes you to have to pay more as the project starts.

This resource explains why it is vital your contractor uses pricing software and construction specific project management software.

We will be your trustworthy partner in giving your the remodeled space of your dreams.

Don't take our word for it, see reviews from your neighbors on Google:

We get a lot of calls to fix other contractors work.  Many times we will not touch a remodelers partial job.  We usually have to redo all aspects of a remodel so the homeowner has to pay for the remodel twice.

Phoenix Home Remodeling is the most organized, process-oriented, and tech savvy home remodel company in the southeast valley. 

We will be your respectful, responsive, and trustworthy partner in creating the dream space you have always wanted and love sharing with your friends, family & neighbors.

What You Need In A Home Remodeling Contractor

Feasibility, Planning, & Design Phase

This is the best way you can protect yourself from costs increasing after the project starts, disorganized contractors, an end result that isn’t what you wanted, and other frustrations.

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The Design-Build business model is where the home remodel company helps you plan everything out in the beginning, including the layout, designs, material selection items, and the detailed scope of work with real & accurate pricing.

This is the Feasibility, Planning, & Design Package paid upfront, that allows the homeowner to fine-tune exactly what they are going to get, along with knowing the actual real price before starting construction.

We do an in-home evaluation and provide a proposal before the homeowner decides if they want to do the feasibility, planning, & design package.

Estimator BEFORE Your Proposal

Do you want your contractor using an excel file or guessing on your remodel costs and then they require thousands, if not tens of thousands of dollars more once the project starts?

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This is one of the main reasons homeowners get the remodel price drastically increased on them once the project starts.

Phoenix Home Remodeling is the only company we know in Arizona that involves estimators before the proposal is given to the homeowner.

Our in-house estimators use our pricing software and catalog items to ensure the price we give is real.

This reduces the homeowners risk, and reduces their stress.

Dedicated Certified Designer

Do you want to have the home that everyone thinks is straight out of HGTV?

Our designer will work together to provide professional design guidance and 3D renderings.

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Your designer helps you with colors, flooring, plumbing fixtures, countertops, cabinets, and everything else involved.  

We help you with both the functionality and the design of the space.

You also receive design renderings to ensure your vision for the space(s) will be exactly how you want it before we begin construction.  

Homeowner Portal To Keep You Updated

Never be left in the dark about your renovation.

Here’s the one thing you need to see your remodel project’s daily progress.

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Contractors are known for being unorganized and terrible at communication.

We use a software called BuilderTrend that is made specifically for residential home remodeling companies and homeowners.

It has an easy to use mobile app and website login for homeowners.

It also helps keep the contractor organized and on pace to finish your remodel project.

If the contractor doesn't use this type of software you are in for numerous headaches.

Dedicated Project Coordinator

The biggest complaints about contractors are project delays and bad communication. Now you can be certain you won’t deal with that.

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Having a dedicated Project Coordinator ensures someone is paying attention to your project, ensuring it is completed on time, and you are constantly updated with the progress.

Having employees in your home for weeks if not months can be stressful.  We want to finish the project as soon as possible while not cutting any corners.

The dedicated project coordinator is one of the main ways we make that happen.

Expert & Specialists in Home Remodeling

"Jack of all trades, master of none."

Hiring an expert for your specific project will ensure your project is completed quickly, efficiently, and cost-effectively.

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We are a kitchen and bath remodel company along with interior remodels inside the home, along with exterior items such as windows, doors, and paint.

Kitchens, bathrooms, laundry rooms, entertainment walls, and wet/dry bars are our specialties.

By focusing on those types of projects, we are more efficient, have better employee overhead, easier management of projects, and the workmanship is top notch

Get Expert Help On Your Remodeling

Use the blue button below to pick a time to talk with our remodel expert. By scheduling the phone consultation, it ensures everyone gets a call back at an exact time that works for both parties.

Our Consultation Manager will review your remodel needs, provide advice, answer your questions, and provide a price estimate.  If it s a good fit at the end of the call, we schedule the in-home evaluation and then provide a written proposal.

Learn Why Your Neighbors

Recommend Us

Check out what your neighbors are saying about our work

100+ 5 Star Reviews From Homeowners

5 stars

Get Expert Help On Your Remodeling

Use the blue button below to pick a time to talk with our remodel expert. Receive a phone call at the perfect time for you by scheduling your phone consultation.

Our Consultation Manager will review your remodel needs, provide advice, answer your questions, and give a price estimate. If it's a good fit at the end of the call, we schedule the in-home evaluation, and provide a written proposal.