Contractors have the 2nd most consumer complaints in the US...
The #1 offender is car dealerships which have much more transactions than contractors, so per transaction contractors have more complaints than used car dealerships!
I don’t know of any other industry where it’s easier for a business to raise the price on a homeowner than remodeling.
Remodeling is already intimidating for homeowners without having more contractor nightmares to deal with.
Everyone’s busy but spending a little bit of time on this can save you countless hours of extra work, a ton of stress, and a lot of your money not wasted.
If you’re not willing to spend 30 to 60 minutes researching a contractor, then you’re likely destined to have issues and be one of the above statistics.
Here's the top reasons for consumer complaints against contractors:
Choosing the lowest bid is enticing but it’s one of the main reasons homeowners have nightmares with contractors
Here’s another way to look at it:
So WHY pick the cheapest remodel contractor?
We are often the one homeowners contact after they’ve had an issue with another contractor. We get a lot of callbacks for shoddy workmanship, remodelers taking money without finishing the work, and several other common contractor issues.
Most contractors will not touch a project that is partially done by another contractor. Most of them will require demoing and starting over depending on what type of project it is like a shower because of liability. Most of the good contractors are too busy and just won’t take a job that’s partially completed.
This is one of main reasons contractors 2nd most US consumer complaints.
We DO NOT Underbid Like Some Phoenix Contractors
We feel obligated to do this so we know the price we are providing is right.
This way you know that the price is legitimate and is not a bait & switch situation which is unfortunately common in this industry.
You could be an attorney and yell at or threaten the contractor all you want, but if you don’t pay them the extra amount you are often in breach of contract and they can walk off your job or put a lien on your house.
We do the design-build business model where you pay us for the feasibility, planning, & design package first. Once everything has been planned out and all design items have been chosen, we can provide the actual price so you don’t have a bad surprise later on.
This process is great because you can make adjustments so you can balance your wallet with your wishlist before you get to the construction phase.
You then choose if you want to work with us for the construction phase so it gives the homeowner much more control. This process also makes sure we are a good fit for one another before doing the construction phase.
Here Is Why Our Remodel Proposal May Seem Higher
We don’t participate in the common industry practice of low balling to get your business. We would rather lose a few job opportunities than unethically low ball a homeowner.
The #1 complaint by consumers is the remodel company increased the price significantly on the homeowner.
I completely understand how a lower proposal amount can be attractive. Our proposals include all allowance selection items, labor, materials, and everything included.
We use special pricing software so that way we don’t forget items like many contractors do. Many remodel companies use excel which is not a good way for estimating, and it causes you to have to pay more as the project starts.
Check out the 3rd video on this page about how many contractors estimate and how they have to ask for more money verses how our software prevents that: https://phxhomeremodeling.com/about-phoenix-home-remodeling/
(The first video on that page may be worth checking out too because it discusses how I had issues picking the less expensive proposal, other contractor issues, why we started the business, why I won’t let that happen to anyone and why working with us will be less stressful.)
One thing I know with us is you will have less issues to deal with compared to other contractors. (Project going several weeks longer than planned, house not kept clean, price going up for obvious items that shouldn’t have, hard to communicate with/get a hold of, etc)
It’s better not hearing about it from me but our clients through Google:
https://goo.gl/maps/UGh4hJ6qPcE2
We get a lot of calls to fix other contractors work. We have to redo all many aspects of a remodel so the homeowner has to pay for the remodel twice.
Phoenix Home Remodeling is the most organized, process-oriented, and tech savvy home remodel company in the southeast valley.
We will be your respectful, responsive, and trustworthy partner in creating the dream space you have always wanted and love sharing with your friends, family & neighbors.
What You Need In A Home Remodeling Contractor
Feasibility, Planning, & Design Phase
This is the best way a homeowner can protect themselves from, costs increasing after the project starts, disorganized contractors, an end result that isn’t what you wanted, and much more.
The Design-Build business model is where the home remodel company helps you plan everything out in the beginning, including the layout, designs, material selection items, and the detailed scope of work with real & accurate pricing.
This is the Feasibility, Planning, & Design Package paid upfront, that allows the homeowner to fine-tune exactly what they are going to get, along with knowing the actual real price before starting construction.
We do an in-home evaluation and provide a proposal before the homeowner decides if they want to do the feasibility, planning, & design package.
Estimator BEFORE Your Proposal
Do you want your contractor using an excel file or guessing on your remodel costs and then they require thousands, if not tens of thousands of dollars more once the project starts?
This is one of the main reasons homeowners get the remodel price drastically increased on them once the project starts.
Phoenix Home Remodeling is the only company we know in Arizona that involves estimators before the proposal is given to the homeowner.
Our in-house estimators use our pricing software and catalog items to ensure the price we give is real.
This reduces the homeowners risk, and reduces their stress.
In-House Certified Designer
You get a dedicated designer to help pick out all of your design selection items to ensure they are good materials, go well together, and fit your design style.
Your certified designer helps you with colors, lighting, flooring, plumbing fixtures, countertops, cabinets, and everything else involved.
We help you with both the functionality and the design of the space.
You also receive design renderings to ensure your vision for the space(s) will be exactly how you want it before we begin construction.
Homeowner Portal To Keep You Updated
Imagine having one place to see construction progress with daily logs, photos, videos. It also has all messaging in one place, list of the design items you pick with the designer including prices, design renderings, and all important items involved in the remodel.
Contractors are known for being unorganized and terrible at communication.
We use a software called BuilderTrend that is made specifically for residential home remodeling companies and homeowners.
It has an easy to use mobile app and website login for homeowners.
It also helps keep the contractor organized and on pace to finish your remodel project.
If the contractor doesn't use this type of software you are in for numerous headaches as explained on this page.
Dedicated Project Coordinator
Contractors are known for mediocre communication and being in your home for much longer than they initially told you.
Having a dedicated Project Coordinator ensures someone is paying attention to your project, ensuring it is completed on time, and you are constantly updated with the progress.
Having employees in your home for weeks if not months can be stressful. We want to finish the project as soon as possible while not cutting any corners.
The dedicated project coordinator is one of the main ways we make that happen.
Expert & Specialists in Home Remodeling
"Jack of all trades, master of none."
You want a company that specializes in the type of project you need done to avoid extended time in your home, added costs, and mediocre workmanship.
We are an interior home remodel contractor only doing projects inside the home, along with exterior items such as windows, doors, and paint.
Kitchens, bathrooms, laundry rooms, entertainment walls, and wet/dry bars are our specialties.
By focusing on those types of projects, we are more efficient, have better employee overhead, easier management of projects, and the workmanship is top notch
Schedule Your Phone Consultation
By scheduling the phone consultation, it ensures everyone gets a call back at an exact time that works for both parties.
Our Admin Manager will review your remodel needs, provide advice, answer your questions, and provide a price estimate. If it s a good fit at the end of the call, we schedule the in-home evaluation and then provide a written proposal.
What Your Neighbors Are Saying
"Easy to work with this team. I've worked with many contractors over the years and I must say this is the first time I've ever really been impressed.
They showed up daily on time, worked hard the whole time they were there, listened to what we wanted, did an awesome job, completed on time as promised, fairly priced and cleaned up their job site daily.
Would definitely recommend and will use them again if needed. Thanks to Jeremy for reaching out to my request, and thanks to Mark and Ben for helping us create our dream shower!!"
Dawn | 2018
"I recently had Phoenix Home Remodeling complete renovations in both my master, (2) guest bathrooms, kitchen, and entertainment wall in my home. I can’t tell you how happy I am with the results!!
The process they set in place and communication on a daily basis made the entire project so much easier than expected.
The use of BuilderTrend software helped to keep me on budget and communication between the team and myself seamless. The team of employees were amazing to work with; especially given this was my first time remodeling a home.
The work and amount of care for my home, lifestyle (we lived in the house during the construction), and quality of work was evident from day one until completion. I would highly recommend this company to anyone who is in need of a home project or upgrades.
I am pleased beyond measure with my newly updated home and cannot thank Phoenix Home Remodeling enough for their time, effort, and personalization they put into making this project well worth the investment. Thank you PHR!!"
Julie | 2020
As a commercial contractor my experience with residential contractors has been less than stellar so I am generally jaded towards them. These folks are not like residential contractors.
These guys have a good business model in my opinion and do excellent work!
On time, reasonably priced, and quality installation.
Our first remodel and largest expense outside of the home or auto purchase and they made it as easy as possible for us. If you can wait for this team to do your remodel you will not be sorry.
Colin | 2019
"We recently used Phoenix Home Remodeling to remodel our early 2000’s Kitchen.
The process was very easy and we enjoyed getting to know the team that came to do the work!
We appreciated the straightforward approach to the overall plan, expectations, timing, and cost.
This is a local to Ahwatukee company which was very reassuring that these folks not only work but live in this community with their name on the line.
Communication was seamless and the work was exactly what we wanted! We will definitely use them again for future work and highly recommend them.
Thanks for a great experience, and fantastic results!"
Maggie | 2021
Homeowners don’t remodel often, so they don't know all of the questions to ask and ways to evaluate contractors
The challenge is most homeowners don’t remodel often and don’t know what to look out for.
So the 2 main things they know to ask and look out for are “How much will it cost?” and “how long will it take?”
Many homeowners haven’t remodeled often and don’t realize the horrible experiences most remodel contractors create for homeowner. Some homeowners don’t realize how serious remodeling is.
This is why we provide a ton of resources for homeowners to help out regardless if they choose us.
Here are several resources to reduce your chance of being one of the statistics:
Scorecard To Easily Evaluate & Grade Contractors
You probably don't want to work with a contractor who isn't "A" level. Download our free scorecard.
Design Build VS General Contractor
Design-Build model gives the homeowner control and drastically reduces stress and bad surprises.
Vital Software Your Contractor Has To Use
This software is vital to ensure your remodel isn't a disaster, such as costs and timelines drastically increased.
Our Client's Frequently Asked Questions
The Top FAQ's on researching companies, the remodel process, financials, and more.
Vital Questions You Have To Ask Remodeling Companies
Not asking these questions will increase your chance of having terrible contractor issues.
Avoiding The Wrong Contractors
Article outlining the questions to ask a contractor to avoid the common nightmares & stress.
Kitchen & Bathroom Remodel Cost Calculators
Use these remodel calculators to fine-tune what you want to accomplish and how much it may cost.
Kitchen Remodel Tips and Advice
If you are considering a kitchen remodel, you will definitely need to check out this article.
Homeowner Remodel Financing Options
This provides the pros & cons of each remodel financing option available for homeowners.
Bathroom Remodel Tips and Advice
If you are considering a bathroom remodel, you will definitely need to check out this article.
Contractors 2nd Most Consumer Complaints
Why contractors have the 2nd most consumer complaints and how to avoid being a statistic.
Riskiest Home Remodel - Shower Remodel Process
Homeowners are surprised by how much work goes into showers, and how costly 1 mistake can be.
Homeowner Buying Guide For Flooring
There are so many options for flooring nowadays. This page shows the pros & cons of each flooring option.
Cabinet Buying Guide For Homeowners
If you buy bad cabinets, they won't last long and you'll have to redo the remodel down the road.
Fun & Functional Storage Options
There are many great ways to improve storage inside your cabinets to drastically improve the functionality.
Not reviewing those resources will increase your chance of issues which costs you more money, a ton of stress and more time dealing with all of the issues.
Schedule Your Phone Consultation
By scheduling the phone consultation, it ensures everyone gets a call back at an exact time that works for both parties.
Our Admin Manager will review your remodel needs, provide advice, answer your questions, and provide a price estimate. If it s a good fit at the end of the call, we schedule the in-home evaluation and then provide a written proposal.
