Vital Software Your Remodel Contractor Needs
As many people know, the construction industry and especially contractors are like the wild west.
Contractors received the 2nd most consumer complaints in the US, but per transaction contractors had the most complaints!
One of the ways to see if a contractor is good, is to find out if they use Project Management software. If they don't you are in for a rough ride.
When we got BuilderTrend a couple years ago, it completely changed the way we did business. Homeowners would give us a bunch of compliments and praise even though it was mostly the software.
If a remodeling company doesn't use project management software here is what you can expect:
- Your remodel will probably take 20% - 400% longer to complete.
- They won't have a system on the back-end to track your remodel project.
- They won't have to-dos, calendar and other items to make sure they get each phase of the project completed on time.
- Communication will have to be over phone, text, email, fb messages, etc. This turns into a lot of "he said, she said", unorganized communication and a lot of frustration for everyone involved.
- Project management software such as BuilderTrend, CoConstruct or BuildTools puts all communication is in one place ensuring homeowners always know what is going on and it is easy to see all messages and communication.
- You won't have a place to see all financial matters like what payments are owed, how much you have paid and your running total with any changes.
- The contractor won't have a portal for change orders which are a simple way to document changes to the project after the agreement has been signed. This is really important because if there is a change the contractor made, you need to know immediately how much it costs and why it was done.
- You'll want a place to see all progress photos, daily logs and comments so you can keep up to date with the project, especially if you are at work, away from the house for a few days, on vacation or an out of town investor/second home owner.
- You won't have the ability to make payments online to make it easy on you. Also having access to all of your invoices and having the software do the math automatically is very helpful.
- This type of software provides a place to tell the contractor all of the selection items (plumbing/electrical fixtures, countertops, etc) that you have picked out that the contractor can then confirm, purchase and pickup for you. BuilderTrend and other similar software has a homeowner portal that allows you to pick your items, and then the price updates so you know what your running total is, depending on what items you have chosen.
If the contractor doesn't have this software, frankly they don't care enough about their own business or their clients. Otherwise it is a "no brainer" for any company that's been in business for at least a year.
It should be a warning sign if someone doesn't have this type of software.
Benefits of BuilderTrend Remodel Project Management Software
Below is a video of Jeremy walking through behind the scenes on BuilderTrend's homeowner portal and the benefits for you.
UPDATE: With COVID and social distancing, another great benefit to BuilderTrend is it allows us to do communications online without having to meet each other.
If we have questions for you we can simply draw on a picture to show you instead of having to be right next to each other. You can also draw on a photo or comment on any element inside BuilderTrend.
Everyone wants & deserves to feel great about their home
If you are like many of our past clients, you are unhappy with some aspect of your home, but worried about the stress a remodel can cause. We feel your pain and we don't just care about the remodel, we care about you and your experience.
We know the stress of trying to pick a remodeling company and the tremendous headaches many contractors can inflict due to being unorganized, using antiquated processes and not caring about the homeowner's experience.
You can avoid the stress many contractors inflict like:
- Bait & switch on their price
- Having to constantly chase them down
- Leaving projects incomplete
- Shoddy workmanship without a guarantee
- Make a mess of you home
- Damaging your house and not repairing it
- Not being licensed, bonded, insured, AND workers compensation which puts the risk on you (Imagine a lawsuit against you, a homeowners insurance claim, or hospital bills costing thousands of dollars)
Everyone deserves to feel great about their home and enjoy their new remodel without contractor issues!
If you haven't already, feel free to see if we will be a good fit for your project.
The PHR Project Experience
Many homeowner complaints are from when the project starts. We utilize technology, great people, and efficient processes to ensure a great experience:
Dedicated Project Manager
- One contact from start to finish
- Handles Project Management
- Professional, polite & respectful
Project Management Software
- Keeps your remodel project on schedule
- Easy & organized communication
- Pictures of progress with comments
Constant Project Updates
- Calendar with project phases & what's next
- Comments & messages in 1 place
- Portal for messaging & constant updates
Financials At Your Fingertips
- Easy access to project numbers
- Know price if you want to add something new
- Transparent financials all in one place
Celebrate & Enjoy Your New Space
- Final completion meeting to ensure you are happy
- You get before & after photos of remodel project
- Enjoy with friends, family & neighbors
What Your Neighbors Are Saying
(Hover over a review to pause the slider)
Phoenix Home Remodeling recently remodeled our master shower! It was an amazing experience from the beginning to the completion of the project.
They informed us the whole process, showed up on time, communicated with us the progress every day, and the area was cleaned and organized when they left daily.
I can’t say enough wonderful things about the whole team.
A+++++! We love Phoenix Home Remodeling so much that we already recommended them to our friends and neighbors.
Lucy F.
“We contracted with Phoenix Home Remodeling to renovate our three bathrooms and they did a fantastic job. Great communication, the project plan kept at least one bathroom functional throughout, absolutely zero corner-cutting, great attention to detail, and very clean work.
Mark, Ben and Jeremy are responsive, helpful, skilled and easy to work with. Their level of craftsmanship is something that every contractor should aspire to.
Absolutely recommend!”
Ian C.
“I had (3) Bathroom remodel and the job was completed in 6 weeks. I allow them to enter my home while I was out on vacation.
Every bathroom exceeded what I imagined.
This group is a great team.
Thanks again PHR for such a great job.”
Mary C.
“My husband and I recently completed a home remodel through Phoenix Home Remodeling that included replacement of the living room floor, new kitchen, laundry room and master bath.
They were recommended to us through a blog that services my daughter’s neighborhood in Gilbert. We did do our due diligence and got 4 estimates but ultimately chose Phoenix Home Remodeling.
We found the company to be reputable with clear and honest communication throughout the process.
They updated us with any changes to the original plan/pricing and finished the project within their estimated timeframe. Most importantly, they were sensitive to our concerns about the safety of our home and were respectful of the condition of our home.
We would most definitely use them again for another home remodeling project.”
Annette B.
“We love Phoenix Home Remodeling! They did an amazing job on our bathrooms as well as the kitchen and den.
They were very prompt with answering our emails and calls as well as addressing any concerns we had.
Highly recommend Phoenix Home Remodeling for your next renovation!”
Jeong K.
“Deciding to remodel my house interior was a major decision.
The scary part of this decision, I lived out of state in NY. I was fortunate enough to still have the first house I purchased while living in AZ. After reviewing various contractors, I felt the most comfortable with Phoenix Home Remodeling.
I have to admit that this was the most stress-free, easy-going process I ever experienced. I was able to keep in contact with Ben even with a 3 hour time difference.
I was informed about the progress of my project by phone and was also sent photos. The final results of my remodel were above my expectations.
My place looks great! Thanks to Ben and his crew.”
Kelly G.
“They were outstanding start to finish. I got multiple quotes and their price was very fair. I immediately trusted them.
They communicate very well and did throughout the whole process.
They are detail-oriented which is important during a kitchen remodel. They got all our work done within the expected timeline.
Some companies in this space look to take advantage of homeowners but not Phoenix Home Remodeling. They are the best and we will use them again.”
Justin S.
“Remodeling with Phoenix Home Remodeling was AMAZING! We completely remodeled the second level of our home: master bathroom, guest bathroom all flooring on the second level including a dual staircase.
From the ease of scheduling the initial appointment to the final walk through each step of the way exceeded our expectations!!
Jeremy, Mark, Ben and Townsend were a pleasure to work with. Their dedication and attention to detail, scheduling of each part of the remodel and the quality of work completed was exactly as promised. Home remodeling projects can get off track with problems or issues and we were pleased that our whole remodel was right on track or completed earlier than expected.
We were always informed of any slight change of plan and communication through the whole process was outstanding.
Thank you, Jeremy, Mark, Ben and Townsend! We LOVE our “new” home! We highly recommend Phoenix Home Remodeling!!”
Mary T.
“Phoenix Home Remodeling recently completed the remodel of our guest and master bathrooms.
We are extremely pleased with the quality of their work, their attention to detail and the professionalism displayed by every person (plumbers, tile setters, counter installers, shower doors and glass team, etc.) who worked on our project.
Jeremy and Mark were great to work with and provided an exceptional level of customer service.
I would especially like to thank Townsend Saunders, (project manager) for providing outstanding communication, flexibility and completing the project on time and within budget as promised.
I highly recommend this company for any type of home remodeling projects.”
Paul D.
“This was my first experience with a remodel. Phoenix Home Remodeling redid both of my bathrooms and they look amazing!!
Great attention to detail, reasonable prices, and they finished within the estimated timeframe.
Jeremy and Mark were so easy to reach with questions and they responded very quickly, usually within the hour.
I don’t think you could find a more organized remodeling company! Thank you!!”
Kimberly C.
“We loved Phoenix Home remodelling. They gave us a three-week estimate to completely redo our kitchen – from demo to rebuild.
They had it completed in 1.5 weeks! They truly care about their work and their customers and it showed throughout the entire process.”
Benjamin P.
“Easy to work with this team. I’ve worked with many contractors over the years and I must say this is the first time I’ve ever really been impressed. They showed up daily on time, worked hard the whole time they were there, listened to what we wanted, did an awesome job, completed on time as promised, fairly priced and cleaned up their job site daily. Would definitely recommend and will use them again if needed.
Thanks to Jeremy for reaching out to my request, and thanks to Mark and Ben for helping us create our dream shower!!”
Dawn G.
“Phoenix Home Remodeling is a quality company both in service and in workmanship. What I valued most, however, was their willingness to work with me as an equal partner to help me reach the vision I had for creating a beautiful new master bathroom. The employees of this company are people of utmost integrity and I trusted their judgment as we worked together to create this new extraordinary space. I could not have chosen a better company and my expectations were reached and even exceeded. I am so grateful.”
Donna B.
“Jeremy, Ben & Mark did a wonderful job. Very professional, always showed up on time & kept me advised every step of the way. I will absolutely use them again.”
Tish D.
“Remodelling is such a daunting concept…until you meet the guys at Phoenix Home Remodeling. From the initial conversation, we were made to feel that our vision didn’t seem too far fetched after all! We gave them a long wish list and they took the time to provide the quote for each item allowing us to prioritize.
The quote left no room for big surprises. They were always accessible which is very helpful to anxious homeowners! What was even more impressive was how neat they left the work area each day. One of the many indications they really care about each home they touch. Thank you, Jeremy, Ben and Mark (in no particular order ) and to your crew for everything! We are so happy with the care you gave our home and for the many extras, you did just because.”
Maryola F.
“A big thank you to Mark, Ben and Jeremy with Phoenix Home Remodeling!! They did an AMAZING job with our SECOND remodel on our home! Our first remodel was our master and guest bathrooms and our complete flooring on our second level. This time they did a complete remodel on our family room wall/TV niche.
Once again their level of service, commitment, timely completion and perfection of work done was above and beyond. They make any remodel as easy as possible. They communicate each and every step and follow through with precision. Thank you again!!!!
We HIGHLY recommend Phoenix Home Remodeling!
Mary and Joel Terrill”
Joel T.
“Phoenix Home Remodeling far exceeded our expectations! We remodelled our master math and partial remodel of two other bathrooms. The process was so smooth and the entire team made something that can be very stressful into a project that was enjoyable.
I appreciated the collaboration and communication throughout the entire project from start to finish. Jeremy, Ben, and Mark are absolutely amazing and we will definitely work with them again on our next project! They by far are the best of the best.”
Amy S.
“I have worked with lots of contractors and these guys impressed me with their clear communication, how clean they keep the work areas and how much they care about their customers..highly recommend them.”
Ramon H.
My wife and I were nervous to hire a home remodelling company. We chose Phoenix home Remodeling because they talked about how organized they were. That was definitely true.
They let us know what was going on at every step. Our 2 bathroom remodels look amazing. My wife and are very happy. If you are looking for a home remodelling company in Phoenix you’ll like working with them.
rybendure1
“Mark and his team were easy to work with and their attention to detail was great. Our kitchen looks perfect just how we wanted it and we couldn’t be happier.
Thank you Phoenix Home Remodelers!!!”
Daniel O.
“Remodelling is such a daunting concept…until you meet the guys at Phoenix Home Remodeling. From the initial conversation, we were made to feel that our vision didn’t seem too far fetched after all! We gave them a long wish list and they took the time to provide the quote for each item allowing us to prioritize. The quote left no room for big surprises.
They were always accessible which is very helpful to anxious homeowners! What was even more impressive was how neat they left the work area each day. One of the many indications they really care about each home they touch.
Thank you, Jeremy, Ben and Mark (in no particular order 😊) and to your crew for everything! We are so happy with the care you gave our home and for the many extras, you did just because.”
M.S. F.
“We have worked with Phoenix Home Remodeling on a few jobs recently and are really impressed by their renovation work.
I’ve seen their bathroom remodels, kitchen remodels and other interiors remodel work. Their attention to detail on this renos is fantastic.
I’ve never seen such organized contractors in Phoenix when it comes to their technology, scheduling, and processes.
If you need a good home to remodel contractor in Arizona, Phoenix Home Remodeling is amazing.”
Fernando D
“Phx Home Remodeling is great. You hear nightmares all the time about contractors that don’t follow through, do poor work, and can be very difficult with whom to work.
These guys were excellent on every front. They were always on time, very considerate, easy to work with when you run into issues, and outstanding quality.
It is so nice to find a group like this in a very hit or miss industry.”
Rhet A.
“From the first contact to finish the experience was beyond my expectations! The communication, collaboration, and attention to detail was first class.
The bathroom tub removal & shower install was completed on time and at budget.
I can’t wait to start an even bigger project with Phoenix Home Remodeling.”
Elizabeth N.
“Jeremy and the rest of the team were great to work within remodeling our bathroom.
Although small, it was a technically complex remodel with limited space.
They did an excellent job from start to finish, and we were updated every step of the way.”
Brian A.
“We had this company come out and give our kitchen a facelift (new sink, countertops and backsplash).
While we didn’t have a huge project we were very impressed with this company.
They were easy to communicate with and always on time. The workers who came into our home were polite. We worked with their designer, Jason and he was great.
Throughout the whole process, we always knew what was coming and what was expected of us. Looking forward to working with them in the future for our bathrooms.”
Charlie B.
Phoenix Home Remodeling recently remodeled my kitchen and master bath.
Jeremy, Ben, and Mark are incredibly professional! We chose designer cabinets which take a bit longer, and the results are incredible and very high quality!
Both the kitchen and master bath and many other projects they completed throughout my entire home are perfect and exactly how I dreamed they would turn out!
Several friends and family have been to my newly remodeled home and they can’t get over how amazing it looks! The quality of the work is beyond my expectations!
Phoenix Home Remodeling is a company I would definitely hire again; a truly top-notch company!
Dawn W.
“I don’t have a ton of experience with remodels (this was our first) but I can’t imagine the process being any smoother.
The Phoenix Home Remodeling team is a well-oiled machine. They kept our fairly substantial remodel (flooring, 3 bathrooms, Kitchen, Paint and more) on time and on budget.
Even after we added a large amount of scope to the project (decided to do all 3 bathrooms) they still finished the project within a week of their original estimate.
The quality was outstanding, but their communication was even better. I text Ben (PM) regularly through the process and they always kept me up to date which helped a ton.
As it is with most things, you get what you pay for, and hiring Phoenix Home remodeling is a decision I would make over and over. They might not be the cheapest option, but they are undoubtedly the best.
I hope this review is helpful for anyone looking to get their home remodeled. This is definitely the company to hire.”
Ben A.
“I can’t say enough wonderful things about Phoenix Home Remodeling! I love my new bathroom. The whole team is incredibly professional, and each person on it excels in their area of expertise.
Jeremy has established a wonderful system and provides so much valuable information and I love the software system he uses. I always felt well-informed, and my questions and requests were responded to quickly. Jason, the Designer, took my few ideas and came up with a design that was both beautiful and highly functional.
The guys who did the work – Ben, Mark, Garin and all of the others – worked so hard, their work was perfection, and before they left every day, the area was clean and organized.
I’ve heard of people so tired of having workers in their house and problems associated with remodels, but these guys were so great, professional and the whole process was so easy and went so fast! Thank you, Phoenix Home Remodeling!”
Valerie P.
“We recently remodeled our master bathroom with Phoenix Home Remodeling. After having at least six other companies come through and give us a bid, we never felt comfortable.
Then we met with Phoenix Home Remodeling.
They were upfront, honest, and able to answer our questions. We decided to move ahead with Phoenix Home Remodeling for the project.
Then the entire process was fantastic. We were able to diagram out every single thing we wanted, and they made it happen. We had good dialogue throughout.
Every one of their employees was very pleasant, on time every day, and worked with us around our schedule.
And the end result is beautiful. We are extremely pleased with our new bathroom.
Special shoutout to Lupe on the tile work. It is immaculate.”
Darren B.
“In the first stages of researching people to do a bathroom remodel, I reached out to friends & co-workers. I received ZERO recommendations from them, but a few “who not to work with” as well as hearing the story of how one of my co-workers had an open BBB complaint against the company they used. I’ve never done this size remodel before so I was already a little nervous, but hearing their stories stressed me out!
I went online to do some research and that included NextDoor and the Living Chandler Facebook group. Checked out past “remodel” posts and noted any companies that were recommended multiple times. Once I got a fair amount of companies, I started calling them for initial consultations. After that, I narrowed it down to 3 for in-home consultations and quotes.
All 3 quotes were in the same ballpark, which was good since I didn’t feel like anyone was trying to take advantage of me. I went with Phoenix Home Remodeling (PHR) because unlike some of the others, they didn’t try to push me in a specific design direction and didn’t try to force expensive options. Seriously, one company really tried to upsell me on everything, even when I would share concerns.
Jeremy, Ben, Mark, and Jason made me feel comfortable and, while working with them, reinforced that I made the correct decision by listening to my questions and concerns. They were able to take general ideas/concepts and make them a reality! Their subs also helped reinforce that I went with the right people. Lupe (tile), Roy (vanity), Cody (woodworking, misc), and everyone else was friendly, polite, asked me questions to make sure they got things right and did a wonderful job.
Any kind of remodelling can be overwhelming, and PHR was the perfect guide through the process and helping me keep my sanity. I’ve already recommended them and will continue to do so, and I look forward to using them again! (apologies for the novel, but I can’t say enough good things about PHR)”
Valerie C.
“We had a fantastic experience with Phoenix Home Remodeling on a recent project that included redoing our kitchen, powder room, and entire downstairs floor.
Ben, Mark, and Jeremy were very professional, responsive, and courteous.
We always knew exactly what each part would cost and had a great system for managing change orders.
They brought in excellent subcontractors for all the work and always made sure we were satisfied with what was completed.
We are already planning to use them again on our master bath remodel.”
Megan S
“Thank you so much for everything! This company is amazing! I was a nervous wreck when we bought our first “fixer-upper” home.
I had no idea where to start or what to do. Jeremy was one of the first contractors that reached out to me, out of many I contacted, calmed my nerves and walked me through every step! My house feels like a different home!
It’s beautiful, clean and everything is done to perfection!
I couldn’t imagine going with anyone else! Thank you Phoenix Home Remodeling!!”
Brittany B
Most people love their house after a renovation, but not so many can say they loved the process….I did!
This company holds itself to such a high standard of workmanship and communication, it exceeded all my expectations.
I am a perfectionist, but so are they.
They love their work. They explain processes, show up on time, guide you when needed, answer calls and concerns immediately.
The finished product is amazing.
At the end of the process we felt like family! What more can I say?
Donna W.
“I highly recommend PHR for your home remodeling needs! You start off the process with Jeremy, who walks you through the step by steps of how they operate and makes sure that PHR and you are compatible (making sure the job scope fits their abilities/size). It’s a very detailed approach and is very informative, regardless if you stick with them for the project or not.
Once we signed the contract to start work, we met with Jason, who is PHR’s interior designer, who helped us pick out materials and the layout of our office based on an image we had found on the internet. After that was settled, Mark and Ben came over for measurements and to discuss the game plan for the renovation.
We requested that the project be done before our new baby arrived and they nailed it!
Ben handled the project management side and Mark handled the various subcontractors and a bunch of work. Whenever I pointed out something that was flawed, Mark was sure to take care of whatever the concern was, no questions asked.
He was very meticulous in his work and it showed off in the end. Our office turned out fantastic and we are so happy that PHR was able to deliver on time and on budget. Jeremy comes back at the end to make sure everything went smoothly and sign off on the final delivery.
We plan on doing more renovations in the coming years and PHR will certainly be the first contractor we reach out to! Thanks guys!”
Devon M.
“We couldn’t be happier with our bathroom remodel by Phoenix Home Remodeling.
They nailed my vision to a tee and made a process which is usually unorganized, stressful and unpleasant all around, into a breeze.
From start to finish they answered any questions that came up, gave us advice on finishes, showed up daily on time and was in constant communication with us about the project.
To top it all off, they finished our project early! Who doesn’t like that!
All in all a complete win with this company. Thank you Phoenix Home Remodeling!”
Lisa S.
“We had two bathrooms fully remodeled and they look great!
I was impressed with the communication. We were updated along the way and were always told when someone would be at our house.
If we needed a question answered, we always received a quick response. We plan to use Phoenix Home Remodeling for our kitchen as well.”
Leslie L.
“Phoenix Home Remodeling did a fantastic job for me. They did all my floors, 2 bathrooms and my kitchen in 5 weeks (one of which I was away on vacation) without going a dollar over the original budget.
Ben’s project management skills take all the work off of me. All I had to do was pick things out and he did the rest. Mark did a fantastic job with every detail. His workmanship is exceptional as is the work of their title team.
I couldn’t be happier with the results, the price and most of all the overall customer experience. We all know how hard it is to find trustworthy contractors in this area because there’s so much demand.
I’m glad I found PHR and I will be gladly referring them to anyone that asks. Thanks guys…”
Dave B.
“I had the wonderful experience of doing a 3 bathroom remodel, and many other add ons, with Phoenix Home Remodel in the fall of 2019.
The entire team was extremely professional, easy to communicate with, reasonably priced and fabulous to work with. From the initial meeting with Jeremy to the final walkthrough, they made the entire process easy and manageable.
Loved the app to track the whole process, loved when Mark was able to explain my vision to plumbers, glass, tile and the many other trades that we were working with. If you are ready to remodel, give them a call.”
Debbie S.
“We hired Phoenix Home Remodeling, after meeting with and receiving quotes from several other companies, to remodel our master bathroom.
We were so very impressed with the communication, support, and reliability we experienced, from our initial appointment through our entire remodel.
Every trade that came to our home to complete the project was equally professional.
We are so pleased with our new bathroom and appreciate that Ben, Mark, and Jeremy were always available to answer questions, respond to requests, and help us create our new space.”
Michele L.
“Phoenix Home Remodeling did all of the heavy liftings on a fix and flip project for me!
It’s was only my second project and these guys made it a nice and easy experience.
In the fix and flip world, or life in general, you hear horror stories about how contractors have been a nightmare….NOT THESE GUYS!!!
Super friendly, prompt, kept a clean and neat work site.
I’d use them again and def recommend to anyone that asks. I’ll def be calling them for the next one…”
Felipe M.
“As a commercial contractor, my experience with residential contractors have been less than stellar so I am generally jaded towards them.
These folks are not like residential contractors.
These guys have a good business model in my opinion and do excellent work!
On-time, reasonably priced, and quality installation.
Our first remodel and largest expense outside of the home or auto purchase and they made it as easy as possible for us.
If you can wait for this team to do your remodel you will not be sorry.”
Colin P.
“This was our first time working with Phoenix Home Remodeling to completely remodel two bathrooms.
From start to finish they were professional and the workmanship was outstanding.
They helped guide us through our first remodel venture.
We are planning to use them again as we have a few more projects to get done.”
Susan M.
“I recently had Phoenix Home Remodeling complete renovations in both my master and guest bathrooms, kitchen, and entertainment wall in my home. I can’t tell you how happy I am with the results!!
The process they set in place and communication on a daily basis made the entire project so much easier than expected.
The use of BuilderTrend software helped to keep me on budget and communication between the team and myself seamless. The team of employees were amazing to work with; especially given this was my first time remodeling a home.
The work and amount of care for my home, lifestyle (we lived in the house during the construction), and quality of work was evident from day one until completion. I would highly recommend this company to anyone who is in need of a home project or upgrades.
I am pleased beyond measure with my newly updated home and cannot thank Phoenix Home Remodeling enough for their time, effort, and personalization they put into making this project well worth the investment. Thank you PHR!!”
Julie M.
“We loved Phoenix Home Remodeling.
They gave us a three-week estimate to completely redo our kitchen – from demo to rebuild. They had it completed in 1.5 weeks!
They truly care about their work and their customers and it showed throughout the entire process.”
Ben P
