How To Avoid Choosing The Wrong Contractor
We understand how frustrating, intimidating and time consuming picking a good contractor can be.
That is why we provide these resources for everyone, regardless if you are a client of ours.
We are known for providing advice, even if it is not in our best interest. Several homeowners have told us this article was a key component to choosing a remodeling company, even if they didn't pick us.
Choosing the wrong contractor can cost you thousands of dollars and months of undeserved stress.
That is why it is vital to take the time to review this guide.
Choosing a home remodeling company is a serious undertaking and should not be taken lightly.
A decision you make within roughly an hour or two could haunt you for weeks, months, and sometimes years.
If you don't believe it will happen to you or that it isn't that serious, type the phrase "contractor nightmares" on Google.
My family and I went through numerous contractor nightmares and that is why I co-founded Phoenix Home Remodeling with 2 other contractors to help more homeowners avoid these issues.
Quick tells To avoid Choosing the wrong contractor
You’re going to learn 4 quick “tells” which give away if the person you’re dealing with is unorganized, unprofessional, and unlikely to do a good job.
1.) Did they show up late for a scheduled call or a home quote?
This is a big red flag if they can’t show up on time to give you a quote. If they don't show up on time to try and get your business how frustrating is it going to be when you have to call them for showing up late on the project or not at all?
2.) Do they appear like they personally have their act together?
You want to see if they’re professional at all times. Even though contract work can be a “dirty job”, this shouldn’t affect whether or not they appear professional. If it appears that they don’t respect themselves, are they going to respect you or your house? This is an easy way to avoid choosing an unprofessional contractor.
3.) Did they seem to follow a process or are they “winging it?”
If they seem to be winging it, this might mean they are unlicensed. If they don’t have a license, there’s a good chance their work will be subpar.
If they are licensed and appear to wing it, they don’t have processes in place and they may not care which means they won’t care about showing up on time or getting things done on time. It also may mean your design and construction will be wrong and you’ll go through many stressful issues.
4.) When asked about their remodeling process, were they concise or did they fumble through it?
If they can't articulate their process there's a good chance they don't have a process or it's not well thought out.
If you went to a surgeon and he started fumbling his words and seemed confused, you would get out of there right away, right?
Why should your contractor be any different?
Does The Home Remodeling Company Use Project Management Software?
You want to ask every remodeling company this question right away. If they don't use project management software specific to remodeling such as BuilderTrend, BuildTools or CoConstruct you want to run away as fast as you can.
The benefit of this software is every detail right from the start is documented. This includes homeowner questions, comments and pictures. Communication is fast & easy which ensures everyone is kept in the loop and knows what is happening.
You want to avoid any contractor who isn't using construction project management software, because the communication and not knowing what is happening next is very frustrating.
You will also have nightmares with them not finishing on time.
Imagine having construction workers in your house and your home's a mess for 2-6 weeks longer than the contractor told you.
Not using construction project management software will also create mistakes like forgetting to order things on time and making errors that they end up charging you for. This is one of the main reason's contractors increase the price once the project starts.
If they don't invest in a solution to handle the project build, how serious are they taking the homeowners experience?
If they don't invest in that, where else are they cutting corners?
Do They Use Large Air Filters?
Remodeling work can get messy.
Small particles and dust get stirred up during the project and can adversely affect air quality, not only for the duration of the project, but also for a long time afterwards.
These dust particles settle on curtains, furniture, your air ducts, and many other places. This can be a serious health risk to a homeowner and their family.
Remodeling dust can contain lead, silica mold spores and insect dander that you don’t want contaminating your home.
So you want to avoid any home remodeler who don't utilize large air filters for homeowner safety.
We have 2 of the industries best air filters from a company called BuildClean.
As you can see in the picture, the machine barely fits through a doorway and the filters are huge.
These large systems utilize several filters to continually clean the air and keep dust particles from floating into other parts of the house.
When we also use zipwall barriers to block off the area. It's a system that creates a plastic wall from floor to ceiling.
Avoid Anyone Not Licensed, Bonded, Insured, AND Workers Comp
You want to ask them for a copy of their license and insurance. Then go on https://roc.az.gov/ and search the ROC number they gave. Make sure it matches their name.
The reason this is so important is an Ahwatukee woman I spoke to went with another contractor and that contractor gave her fake paperwork and then skipped out costing her $29,000.
Here is the news article about it: https://www.abc15.com/news/let-joe-know/when-a-renovation-goes-terribly-wrong
One of the large problems with using an unlicensed contractor is there's very little recourse the ROC can take. If they aren't licensed, the ROC doesn't have a license to suspend or revoke. That news article mentioned how this company already had 6-7 complaints with the ROC but the homeowners don't have much they can do.
Most homeowners know to ask for the first 3 items. The last one is not well known and quite risky.
Workers Compensation insurance is an insurance all construction companies legally have to have on their employees. Many subcontractors we have talked to in the past have not had this insurance on their employees. We wouldn't work with them because its a huge liability for us and homeowners.
If you hire a remodeling company that does not have workers compensation, if any employee gets hurt on your property you can be liable.
Even though you signed an agreement with the remodeling company, you could be looking at a homeowners claim (which they could deny), medical bills, or possible law suit. Luckily it does not happen often but it is a huge risk worth mentioning.
Construction has one of the highest workers compensation costs of any industry because the risk of injury is high.
If a contractor doesn’t follow the law (and good business practices to protect their clients) in being licensed, insured, bonded and workers comp, what else are they cutting corners on?
Did The Home Remodeling Company Provide An Agreement?
If they aren’t willing to provide an agreement or contract to you then they are either rookies or are hiding something.
BY ARIZONA LAW: Projects over $1000 require an agreement.
You want to work with a company that spells everything out. An agreement is there to protect you and the contractor.
Do They Have An In-House Designer?
Having a real certified designer who went to an accredited design school is really important.
You are going to need to pick out many items for your renovation and you want it to go as smoothly as possible.
You have to make sure the designer is an employee of the construction company, and not s subcontractor, otherwise there will be a lot of miscommunication, and the chance of construction issues.
Having an in-house designer helps with:
If you are looking to do a bathroom remodel, we highly recommend reviewing these bathroom remodeling tips.
Reviewing The Remodeler's Proposal
So now you have asked the above questions and narrowed down the contractors to initially avoid.
The next step is to look out for specific things on their proposal:
Did they include all of the project items they are going to complete?
If things are missing, make sure to reach out to them and have them add it. Missing something from the scope of work happens to all remodelers because there are so many elements in a project.
That part is ok, but just getting an email back or them saying something like "yeah that's included" is not enough. You want to ensure they change the proposal to include everything you talked about.
If they miss a lot of things or if their proposal doesn't spell out all the items they are completing, are they taking you seriously? I would avoid any contractors that don't provide a written proposal with the scope of work detailing with bullet points the items they will complete.
Did they provide at least 3 references from past remodel clients?
Talk is cheap. A good remodeling company will be able to provide referrals from past clients to back up their claims.
If their proposal does not have references, why are they not including them? It could be they don't care or they don't want you to call their references. Hard to know for sure, but either way that's a red flag.
When you have their references, here are questions you want to ask them:
If there are multiple remodel projects did they show the cost of each room/project?
If they threw all the projects into one lump sum it is difficult to evaluate which projects you want to do.
This should be a standard and if they aren't willing to break it up by project, you want to stay away from them.
Why The Cheapest Contractor Should Often Be Avoided
Saving money and getting a good fair price are obviously important, but going with the cheapest contractor can have terrible consequences.
Bids that come in much lower than other companies are a red flag. Unfortunately some contractors purposely bid low to win the job, then increase the price on the homeowner, and have to cut corners to complete it.
We have all heard the phrase you get what you pay for.
Would you rather:
Have a contractor tell you a project will be $30,000, it finishes on time and the cost is actually $30,000 (baring you don't choose to remove or add anything to the project)
Have a contractor tell you a project will be $25,000, it takes 2 months longer than they originally said and the total cost is actually $29,000- $35,000
The answer may seem obvious, but many people don't think this situation will happen to them yet it happens all the time.
A survey found that (48%) of all homeowners would not hire their contractor for a future project. That means nearly 1/2 of homeowners were not happy with their remodel contractor!
Too many homeowners are left disappointed in the quality of the work done. Even worse, they may have to spend hundreds if not thousands of dollars to fix the deficiencies of the initial contractor. (This is very common, we get calls for this all the time)
This is one of the main reasons we created this article to help avoid choosing the wrong contractor.
Issues That Often come up From using the lowest bidder
Homeowners don’t remodel often, so they can’t be expected to know everything, especially all of the risks and stress that a contractor can inflict.
Unfortunately, many homeowners don’t learn about them until it’s too late.
Here are the 7 most common issues everyone wants to avoid:
Bait & Switch
It is not a secret that some contractors purposely low ball their proposal to earn your business. They know that once the project has started you are locked into using them. This is a horrible tactic that gives the remodeling industry a bad name.
It's one of the main reasons Americans #2 largest amount of complaints came from remodeling companies. They were only beat out by used car dealerships.
Bait & switch is an immoral business tactic that should never be used.
The last thing any homeowner wants is a remodel completed that then falls apart. Some of the lowest bidders don't offer written guarantees because they can't back up their work.
Cutting corners can also lead to plumbing issues that cause costly leaks, electrical issues that can cause a fire and many other issues that are dangerous for homeowners and their family.
Lack of insurance / workers comp
There are hundreds of news articles warning about choosing a remodeling company who isn't properly insured and doesn't have workers compensation, so this won't be too in-depth since there's plenty of resources to see why this is so important.
Many contractors try to save money on insurance and workers compensation which puts them as risk but much worse, it also puts homeowners at risk.
A homeowner can be sued if a contractor is hurt while on the homeowner’s property. This can happen if a contractor does not have workers compensation
When you hire a contractor who does not have proper insurance coverage, you are assuming the risks for their work mistakes and any injuries that may occur at your home.
This relates to the last issue of contractors that cut corners: If they cut corners on safety and don't have proper workers compensation and insurance, it multiplies the risk to you. It's a compounding issue that can create tremendous stress for the homeowner.
The remodel contractor is not organized
At first this may not seem that important or simply boring.
It is actually vital when you think of all the things that go into a remodel. For an example, here is a screenshot of part of the Gantt chart we use on a multi-bathroom remodel:
As you can see there are a lot of project items that need to be planned out and if one thing is missed and can push out the timeline on many aspects of your project.
If the contractor is not organized, that means all your items probably won't be ordered in time. Your project will go longer. They will make mistakes costing you money. The list is virtually endless.
They don't respect you or your home
If a company doesn't respect themselves and the homeowner by getting the proper insurance, systematizing their business and the other things outlined in this article, do you think they will respect your home and keep it clean?
If someone doesn't respect their business they won't respect your home. That causes damages to your house they either have to fix adding more time and stress for you, not fixing it or causing arguments just to get them to fix their damage.
If they don't respect your home that causes issues in areas like the house being dirty, not locking your doors, letting pets get out, not creating a safe work environment causing injuries, and so much more.
Respect is such a vital key to remodeling but some homeowners don't know to consider it in this way.
Project keeps getting pushed out
We have all heard about remodel projects getting pushed out. In fact, it's practically common place unfortunately in many homeowners' minds.
If you hire the cheapest bidder they don't have the funds to hire the better workers. Or the funds to hire enough workers. So there's both the need for the quantity and quality of employees to get your project finished on time.
If you hire the cheapest bidder they probably can't afford other things like project management software to run the project to ensure things aren't missed and the project doesn't extend 2-6 weeks out.
In fact, I've talked to many Phoenix homeowners that mention contractors taking months and months to finish and having to chase them. 2-6 weeks is unfortunately being kind in many cases.
I don't know anyone who wants construction workers in their home along with the mess and stress associated with it for an additional 2-6 weeks.
Uses cheap products that break
After you spend thousands of dollars and time on your remodel, the last thing you want is for it to break or become a bigger headache. You don't want to have someone come back and remodel a space you had remodeled a year or two ago and waste that much money.
If someone's bid is low, they either have to raise it after they start the project or use inferior materials that will probably deteriorate or break. This can cause you to spend more money than what the competitor that was more would have cost.
You want products and materials that are high quality and durable. While it may cost more, it will actually last longer in your home. In the long run, this could actually save you money.
Questions to ask yourself
If you are on the fence about using the cheapest contractor, here are a few questions to ask yourself:
Did you download our Contractor Scorecard in the top menu bar with the 11 items to quickly & easily grade any contractor you are considering? Are you comparing a "B-" contractor with an "A" contractor?
Download an easy to use checklist with questions to ask
We created a simple checklist to help avoid choosing the wrong contractor. It's easy because you just write in 3 contractors names and ask each of them the same questions.
This allows you to have all of the important questions most homeowners don't know to ask and it has the reason why you want to ask each question.
What Your Neighbors Are Saying
(Hover over a review to pause the slider)
Phoenix Home Remodeling recently remodeled our master shower! It was an amazing experience from the beginning to the completion of the project.
They informed us the whole process, showed up on time, communicated with us the progress every day, and the area was cleaned and organized when they left daily.
I can’t say enough wonderful things about the whole team.
A+++++! We love Phoenix Home Remodeling so much that we already recommended them to our friends and neighbors.
“We contracted with Phoenix Home Remodeling to renovate our three bathrooms and they did a fantastic job. Great communication, the project plan kept at least one bathroom functional throughout, absolutely zero corner-cutting, great attention to detail, and very clean work.
Mark, Ben and Jeremy are responsive, helpful, skilled and easy to work with. Their level of craftsmanship is something that every contractor should aspire to.
“I had (3) Bathroom remodel and the job was completed in 6 weeks. I allow them to enter my home while I was out on vacation.
Every bathroom exceeded what I imagined.
This group is a great team.
Thanks again PHR for such a great job.”
“My husband and I recently completed a home remodel through Phoenix Home Remodeling that included replacement of the living room floor, new kitchen, laundry room and master bath.
They were recommended to us through a blog that services my daughter’s neighborhood in Gilbert. We did do our due diligence and got 4 estimates but ultimately chose Phoenix Home Remodeling.
We found the company to be reputable with clear and honest communication throughout the process.
They updated us with any changes to the original plan/pricing and finished the project within their estimated timeframe. Most importantly, they were sensitive to our concerns about the safety of our home and were respectful of the condition of our home.
We would most definitely use them again for another home remodeling project.”
“We love Phoenix Home Remodeling! They did an amazing job on our bathrooms as well as the kitchen and den.
They were very prompt with answering our emails and calls as well as addressing any concerns we had.
Highly recommend Phoenix Home Remodeling for your next renovation!”
“Deciding to remodel my house interior was a major decision.
The scary part of this decision, I lived out of state in NY. I was fortunate enough to still have the first house I purchased while living in AZ. After reviewing various contractors, I felt the most comfortable with Phoenix Home Remodeling.
I have to admit that this was the most stress-free, easy-going process I ever experienced. I was able to keep in contact with Ben even with a 3 hour time difference.
I was informed about the progress of my project by phone and was also sent photos. The final results of my remodel were above my expectations.
My place looks great! Thanks to Ben and his crew.”
“They were outstanding start to finish. I got multiple quotes and their price was very fair. I immediately trusted them.
They communicate very well and did throughout the whole process.
They are detail-oriented which is important during a kitchen remodel. They got all our work done within the expected timeline.
Some companies in this space look to take advantage of homeowners but not Phoenix Home Remodeling. They are the best and we will use them again.”
“Remodeling with Phoenix Home Remodeling was AMAZING! We completely remodeled the second level of our home: master bathroom, guest bathroom all flooring on the second level including a dual staircase.
From the ease of scheduling the initial appointment to the final walk through each step of the way exceeded our expectations!!
Jeremy, Mark, Ben and Townsend were a pleasure to work with. Their dedication and attention to detail, scheduling of each part of the remodel and the quality of work completed was exactly as promised. Home remodeling projects can get off track with problems or issues and we were pleased that our whole remodel was right on track or completed earlier than expected.
We were always informed of any slight change of plan and communication through the whole process was outstanding.
Thank you, Jeremy, Mark, Ben and Townsend! We LOVE our “new” home! We highly recommend Phoenix Home Remodeling!!”
“Phoenix Home Remodeling recently completed the remodel of our guest and master bathrooms.
We are extremely pleased with the quality of their work, their attention to detail and the professionalism displayed by every person (plumbers, tile setters, counter installers, shower doors and glass team, etc.) who worked on our project.
Jeremy and Mark were great to work with and provided an exceptional level of customer service.
I would especially like to thank Townsend Saunders, (project manager) for providing outstanding communication, flexibility and completing the project on time and within budget as promised.
I highly recommend this company for any type of home remodeling projects.”
“This was my first experience with a remodel. Phoenix Home Remodeling redid both of my bathrooms and they look amazing!!
Great attention to detail, reasonable prices, and they finished within the estimated timeframe.
Jeremy and Mark were so easy to reach with questions and they responded very quickly, usually within the hour.
I don’t think you could find a more organized remodeling company! Thank you!!”
“We loved Phoenix Home remodelling. They gave us a three-week estimate to completely redo our kitchen – from demo to rebuild.
They had it completed in 1.5 weeks! They truly care about their work and their customers and it showed throughout the entire process.”
“Easy to work with this team. I’ve worked with many contractors over the years and I must say this is the first time I’ve ever really been impressed. They showed up daily on time, worked hard the whole time they were there, listened to what we wanted, did an awesome job, completed on time as promised, fairly priced and cleaned up their job site daily. Would definitely recommend and will use them again if needed.
Thanks to Jeremy for reaching out to my request, and thanks to Mark and Ben for helping us create our dream shower!!”
“Phoenix Home Remodeling is a quality company both in service and in workmanship. What I valued most, however, was their willingness to work with me as an equal partner to help me reach the vision I had for creating a beautiful new master bathroom. The employees of this company are people of utmost integrity and I trusted their judgment as we worked together to create this new extraordinary space. I could not have chosen a better company and my expectations were reached and even exceeded. I am so grateful.”
“Jeremy, Ben & Mark did a wonderful job. Very professional, always showed up on time & kept me advised every step of the way. I will absolutely use them again.”
“Remodelling is such a daunting concept…until you meet the guys at Phoenix Home Remodeling. From the initial conversation, we were made to feel that our vision didn’t seem too far fetched after all! We gave them a long wish list and they took the time to provide the quote for each item allowing us to prioritize.
The quote left no room for big surprises. They were always accessible which is very helpful to anxious homeowners! What was even more impressive was how neat they left the work area each day. One of the many indications they really care about each home they touch. Thank you, Jeremy, Ben and Mark (in no particular order ) and to your crew for everything! We are so happy with the care you gave our home and for the many extras, you did just because.”
“A big thank you to Mark, Ben and Jeremy with Phoenix Home Remodeling!! They did an AMAZING job with our SECOND remodel on our home! Our first remodel was our master and guest bathrooms and our complete flooring on our second level. This time they did a complete remodel on our family room wall/TV niche.
Once again their level of service, commitment, timely completion and perfection of work done was above and beyond. They make any remodel as easy as possible. They communicate each and every step and follow through with precision. Thank you again!!!!
We HIGHLY recommend Phoenix Home Remodeling!
Mary and Joel Terrill”
“Phoenix Home Remodeling far exceeded our expectations! We remodelled our master math and partial remodel of two other bathrooms. The process was so smooth and the entire team made something that can be very stressful into a project that was enjoyable.
I appreciated the collaboration and communication throughout the entire project from start to finish. Jeremy, Ben, and Mark are absolutely amazing and we will definitely work with them again on our next project! They by far are the best of the best.”
“I have worked with lots of contractors and these guys impressed me with their clear communication, how clean they keep the work areas and how much they care about their customers..highly recommend them.”
My wife and I were nervous to hire a home remodelling company. We chose Phoenix home Remodeling because they talked about how organized they were. That was definitely true.
They let us know what was going on at every step. Our 2 bathroom remodels look amazing. My wife and are very happy. If you are looking for a home remodelling company in Phoenix you’ll like working with them.
“Mark and his team were easy to work with and their attention to detail was great. Our kitchen looks perfect just how we wanted it and we couldn’t be happier.
Thank you Phoenix Home Remodelers!!!”
“Remodelling is such a daunting concept…until you meet the guys at Phoenix Home Remodeling. From the initial conversation, we were made to feel that our vision didn’t seem too far fetched after all! We gave them a long wish list and they took the time to provide the quote for each item allowing us to prioritize. The quote left no room for big surprises.
They were always accessible which is very helpful to anxious homeowners! What was even more impressive was how neat they left the work area each day. One of the many indications they really care about each home they touch.
Thank you, Jeremy, Ben and Mark (in no particular order 😊) and to your crew for everything! We are so happy with the care you gave our home and for the many extras, you did just because.”
“We have worked with Phoenix Home Remodeling on a few jobs recently and are really impressed by their renovation work.
I’ve seen their bathroom remodels, kitchen remodels and other interiors remodel work. Their attention to detail on this renos is fantastic.
I’ve never seen such organized contractors in Phoenix when it comes to their technology, scheduling, and processes.
If you need a good home to remodel contractor in Arizona, Phoenix Home Remodeling is amazing.”
“Phx Home Remodeling is great. You hear nightmares all the time about contractors that don’t follow through, do poor work, and can be very difficult with whom to work.
These guys were excellent on every front. They were always on time, very considerate, easy to work with when you run into issues, and outstanding quality.
It is so nice to find a group like this in a very hit or miss industry.”
“From the first contact to finish the experience was beyond my expectations! The communication, collaboration, and attention to detail was first class.
The bathroom tub removal & shower install was completed on time and at budget.
I can’t wait to start an even bigger project with Phoenix Home Remodeling.”
“Jeremy and the rest of the team were great to work within remodeling our bathroom.
Although small, it was a technically complex remodel with limited space.
They did an excellent job from start to finish, and we were updated every step of the way.”
“We had this company come out and give our kitchen a facelift (new sink, countertops and backsplash).
While we didn’t have a huge project we were very impressed with this company.
They were easy to communicate with and always on time. The workers who came into our home were polite. We worked with their designer, Jason and he was great.
Throughout the whole process, we always knew what was coming and what was expected of us. Looking forward to working with them in the future for our bathrooms.”
Phoenix Home Remodeling recently remodeled my kitchen and master bath.
Jeremy, Ben, and Mark are incredibly professional! We chose designer cabinets which take a bit longer, and the results are incredible and very high quality!
Both the kitchen and master bath and many other projects they completed throughout my entire home are perfect and exactly how I dreamed they would turn out!
Several friends and family have been to my newly remodeled home and they can’t get over how amazing it looks! The quality of the work is beyond my expectations!
Phoenix Home Remodeling is a company I would definitely hire again; a truly top-notch company!
“I don’t have a ton of experience with remodels (this was our first) but I can’t imagine the process being any smoother.
The Phoenix Home Remodeling team is a well-oiled machine. They kept our fairly substantial remodel (flooring, 3 bathrooms, Kitchen, Paint and more) on time and on budget.
Even after we added a large amount of scope to the project (decided to do all 3 bathrooms) they still finished the project within a week of their original estimate.
The quality was outstanding, but their communication was even better. I text Ben (PM) regularly through the process and they always kept me up to date which helped a ton.
As it is with most things, you get what you pay for, and hiring Phoenix Home remodeling is a decision I would make over and over. They might not be the cheapest option, but they are undoubtedly the best.
I hope this review is helpful for anyone looking to get their home remodeled. This is definitely the company to hire.”
“I can’t say enough wonderful things about Phoenix Home Remodeling! I love my new bathroom. The whole team is incredibly professional, and each person on it excels in their area of expertise.
Jeremy has established a wonderful system and provides so much valuable information and I love the software system he uses. I always felt well-informed, and my questions and requests were responded to quickly. Jason, the Designer, took my few ideas and came up with a design that was both beautiful and highly functional.
The guys who did the work – Ben, Mark, Garin and all of the others – worked so hard, their work was perfection, and before they left every day, the area was clean and organized.
I’ve heard of people so tired of having workers in their house and problems associated with remodels, but these guys were so great, professional and the whole process was so easy and went so fast! Thank you, Phoenix Home Remodeling!”
“We recently remodeled our master bathroom with Phoenix Home Remodeling. After having at least six other companies come through and give us a bid, we never felt comfortable.
Then we met with Phoenix Home Remodeling.
They were upfront, honest, and able to answer our questions. We decided to move ahead with Phoenix Home Remodeling for the project.
Then the entire process was fantastic. We were able to diagram out every single thing we wanted, and they made it happen. We had good dialogue throughout.
Every one of their employees was very pleasant, on time every day, and worked with us around our schedule.
And the end result is beautiful. We are extremely pleased with our new bathroom.
Special shoutout to Lupe on the tile work. It is immaculate.”
“In the first stages of researching people to do a bathroom remodel, I reached out to friends & co-workers. I received ZERO recommendations from them, but a few “who not to work with” as well as hearing the story of how one of my co-workers had an open BBB complaint against the company they used. I’ve never done this size remodel before so I was already a little nervous, but hearing their stories stressed me out!
I went online to do some research and that included NextDoor and the Living Chandler Facebook group. Checked out past “remodel” posts and noted any companies that were recommended multiple times. Once I got a fair amount of companies, I started calling them for initial consultations. After that, I narrowed it down to 3 for in-home consultations and quotes.
All 3 quotes were in the same ballpark, which was good since I didn’t feel like anyone was trying to take advantage of me. I went with Phoenix Home Remodeling (PHR) because unlike some of the others, they didn’t try to push me in a specific design direction and didn’t try to force expensive options. Seriously, one company really tried to upsell me on everything, even when I would share concerns.
Jeremy, Ben, Mark, and Jason made me feel comfortable and, while working with them, reinforced that I made the correct decision by listening to my questions and concerns. They were able to take general ideas/concepts and make them a reality! Their subs also helped reinforce that I went with the right people. Lupe (tile), Roy (vanity), Cody (woodworking, misc), and everyone else was friendly, polite, asked me questions to make sure they got things right and did a wonderful job.
Any kind of remodelling can be overwhelming, and PHR was the perfect guide through the process and helping me keep my sanity. I’ve already recommended them and will continue to do so, and I look forward to using them again! (apologies for the novel, but I can’t say enough good things about PHR)”
“We had a fantastic experience with Phoenix Home Remodeling on a recent project that included redoing our kitchen, powder room, and entire downstairs floor.
Ben, Mark, and Jeremy were very professional, responsive, and courteous.
We always knew exactly what each part would cost and had a great system for managing change orders.
They brought in excellent subcontractors for all the work and always made sure we were satisfied with what was completed.
We are already planning to use them again on our master bath remodel.”
“Thank you so much for everything! This company is amazing! I was a nervous wreck when we bought our first “fixer-upper” home.
I had no idea where to start or what to do. Jeremy was one of the first contractors that reached out to me, out of many I contacted, calmed my nerves and walked me through every step! My house feels like a different home!
It’s beautiful, clean and everything is done to perfection!
I couldn’t imagine going with anyone else! Thank you Phoenix Home Remodeling!!”
Most people love their house after a renovation, but not so many can say they loved the process….I did!
This company holds itself to such a high standard of workmanship and communication, it exceeded all my expectations.
I am a perfectionist, but so are they.
They love their work. They explain processes, show up on time, guide you when needed, answer calls and concerns immediately.
The finished product is amazing.
At the end of the process we felt like family! What more can I say?
“I highly recommend PHR for your home remodeling needs! You start off the process with Jeremy, who walks you through the step by steps of how they operate and makes sure that PHR and you are compatible (making sure the job scope fits their abilities/size). It’s a very detailed approach and is very informative, regardless if you stick with them for the project or not.
Once we signed the contract to start work, we met with Jason, who is PHR’s interior designer, who helped us pick out materials and the layout of our office based on an image we had found on the internet. After that was settled, Mark and Ben came over for measurements and to discuss the game plan for the renovation.
We requested that the project be done before our new baby arrived and they nailed it!
Ben handled the project management side and Mark handled the various subcontractors and a bunch of work. Whenever I pointed out something that was flawed, Mark was sure to take care of whatever the concern was, no questions asked.
He was very meticulous in his work and it showed off in the end. Our office turned out fantastic and we are so happy that PHR was able to deliver on time and on budget. Jeremy comes back at the end to make sure everything went smoothly and sign off on the final delivery.
We plan on doing more renovations in the coming years and PHR will certainly be the first contractor we reach out to! Thanks guys!”
“We couldn’t be happier with our bathroom remodel by Phoenix Home Remodeling.
They nailed my vision to a tee and made a process which is usually unorganized, stressful and unpleasant all around, into a breeze.
From start to finish they answered any questions that came up, gave us advice on finishes, showed up daily on time and was in constant communication with us about the project.
To top it all off, they finished our project early! Who doesn’t like that!
All in all a complete win with this company. Thank you Phoenix Home Remodeling!”
“We had two bathrooms fully remodeled and they look great!
I was impressed with the communication. We were updated along the way and were always told when someone would be at our house.
If we needed a question answered, we always received a quick response. We plan to use Phoenix Home Remodeling for our kitchen as well.”
“Phoenix Home Remodeling did a fantastic job for me. They did all my floors, 2 bathrooms and my kitchen in 5 weeks (one of which I was away on vacation) without going a dollar over the original budget.
Ben’s project management skills take all the work off of me. All I had to do was pick things out and he did the rest. Mark did a fantastic job with every detail. His workmanship is exceptional as is the work of their title team.
I couldn’t be happier with the results, the price and most of all the overall customer experience. We all know how hard it is to find trustworthy contractors in this area because there’s so much demand.
I’m glad I found PHR and I will be gladly referring them to anyone that asks. Thanks guys…”
“I had the wonderful experience of doing a 3 bathroom remodel, and many other add ons, with Phoenix Home Remodel in the fall of 2019.
The entire team was extremely professional, easy to communicate with, reasonably priced and fabulous to work with. From the initial meeting with Jeremy to the final walkthrough, they made the entire process easy and manageable.
Loved the app to track the whole process, loved when Mark was able to explain my vision to plumbers, glass, tile and the many other trades that we were working with. If you are ready to remodel, give them a call.”
“We hired Phoenix Home Remodeling, after meeting with and receiving quotes from several other companies, to remodel our master bathroom.
We were so very impressed with the communication, support, and reliability we experienced, from our initial appointment through our entire remodel.
Every trade that came to our home to complete the project was equally professional.
We are so pleased with our new bathroom and appreciate that Ben, Mark, and Jeremy were always available to answer questions, respond to requests, and help us create our new space.”
“Phoenix Home Remodeling did all of the heavy liftings on a fix and flip project for me!
It’s was only my second project and these guys made it a nice and easy experience.
In the fix and flip world, or life in general, you hear horror stories about how contractors have been a nightmare….NOT THESE GUYS!!!
Super friendly, prompt, kept a clean and neat work site.
I’d use them again and def recommend to anyone that asks. I’ll def be calling them for the next one…”
“As a commercial contractor, my experience with residential contractors have been less than stellar so I am generally jaded towards them.
These folks are not like residential contractors.
These guys have a good business model in my opinion and do excellent work!
On-time, reasonably priced, and quality installation.
Our first remodel and largest expense outside of the home or auto purchase and they made it as easy as possible for us.
If you can wait for this team to do your remodel you will not be sorry.”
“This was our first time working with Phoenix Home Remodeling to completely remodel two bathrooms.
From start to finish they were professional and the workmanship was outstanding.
They helped guide us through our first remodel venture.
We are planning to use them again as we have a few more projects to get done.”
“I recently had Phoenix Home Remodeling complete renovations in both my master and guest bathrooms, kitchen, and entertainment wall in my home. I can’t tell you how happy I am with the results!!
The process they set in place and communication on a daily basis made the entire project so much easier than expected.
The use of BuilderTrend software helped to keep me on budget and communication between the team and myself seamless. The team of employees were amazing to work with; especially given this was my first time remodeling a home.
The work and amount of care for my home, lifestyle (we lived in the house during the construction), and quality of work was evident from day one until completion. I would highly recommend this company to anyone who is in need of a home project or upgrades.
I am pleased beyond measure with my newly updated home and cannot thank Phoenix Home Remodeling enough for their time, effort, and personalization they put into making this project well worth the investment. Thank you PHR!!”
“We loved Phoenix Home Remodeling.
They gave us a three-week estimate to completely redo our kitchen – from demo to rebuild. They had it completed in 1.5 weeks!
They truly care about their work and their customers and it showed throughout the entire process.”
Everyone wants & deserves to feel great about their home
If you are like many of our past clients, you are unhappy with some aspect of your home’s interior but worried about the stress a remodel can cause. We feel your pain and we don't just care about the remodel, we care about you and your experience.
Everyone wants and deserves to feel great about their home and enjoy sharing it with friends, family & neighbors.
We know the stress of trying to pick a remodeling company and the tremendous headaches many contractors can inflict due to being unorganized, using antiquated processes, and not caring enough about the homeowner's experience.
You can avoid the stress many contractors inflict like:
Everyone deserves to feel great about their home and enjoy the new dream space with friends, family and neighbors... without contractor issues!
If you haven't already, feel free to see if we will be a good fit for your project.
The PHR Project Experience
Many homeowner complaints are from when the project starts. We utilize technology, great people, and efficient processes to ensure a great experience:
Dedicated Project Manager
Project Management Software
Constant Project Updates
Financials At Your Fingertips
Celebrate & Enjoy Your New Space